Terms of Sale

 

Terms and Conditions

 

Last Updated: February 12th, 2020

Welcome to the Wacom Technology Corporation (“Wacom,” “we,” or “us”) eStore. 

PLEASE READ THE FOLLOWING TERMS OF SALE (“TERMS”) CAREFULLY PRIOR TO MAKING A PURCHASE THROUGH THE WACOM ESTORE. BY MAKING A PURCHASE THROUGH THE ESTORE, YOU AGREE TO BE BOUND BY THESE TERMS, WHICH ARE IN ADDITION TO OUR TERMS OF USE, WHICH ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT MAKE A PURCHASE FROM THE ESTORE.

These Terms apply to your purchase of any products from Wacom through the eStore, except to the extent you have entered into a separate written agreement with Wacom that supersedes these Terms.  Certain products may also be accompanied by other terms and conditions, in which case, those other terms and conditions may also apply to your purchase of those products.

These Terms are subject to change without prior notice to you, at any time in Wacom’s sole discretion. We encourage you to review these Terms each time you make a purchase from us, as the version of these Terms in effect at the time of your purchase shall apply to that purchase.

 

1. Availability and Pricing

All products offered for sale by Wacom through the eStore are subject to availability, and any order you place through the eStore is subject to acceptance by Wacom, as determined in its sole and absolute discretion.  Among other things, Wacom reserves the right to impose quantity limits on any order, reject all or any part of any order, or even discontinue the eStore altogether without prior notice to you.

Prices are subject to change at any time, but any such changes will not affect any product order that you have already placed through the eStore.

2. Payments and Taxes

Please see our Payment Methods page for information regarding payments and billing. For information regarding sales tax, please see our Shipping Details & Taxes page.

3. Product Information and Errors

Wacom uses commercially reasonable efforts so as to minimize errors in any product descriptions, photographs, pricing or other product information on the eStore. However, Wacom does not warrant that its product descriptions, photographs, pricing or other product information are accurate, complete, reliable, current, or error-free. In addition, all weights and size dimensions are approximate.

If a product offered by Wacom on the eStore is not as described or pictured, your sole remedy is to return it in its unused, original condition for a refund. In the event of an error, whether on the eStore, in an order confirmation, in processing an order, or otherwise, Wacom reserves the right to correct such error and charge the correct price or cancel the order, and your sole remedy in the event of such an error is to cancel your order. 

4. Shipping; Risk of Loss

Please see our Shipping Details & Taxes page for more information about Wacom’s shipping policies and the risk of loss associated with the shipment of our products to you.

5. Returns

Please see our Return Policy for information on Wacom’s product return policies and procedures.

6. Limited Warranty

For more information on Wacom’s limited warranties, please visit our Limited Warranty page.

7. Limitations of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WACOM AND ITS DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, INDEPENDENT CONTRACTORS, SERVICE PROVIDERS AND CONSULTANTS (COLLECTIVELY, THE “WACOM PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY—WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE—FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES OF ANY KIND THAT MAY BE INCURRED BY YOU OR ANY THIRD PARTY, ARISING OUT OF OR IN ANY WAY CONNECTED TO THESE TERMS OR THE USE OF, OR INABILITY TO USE, ANY PRODUCT, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY YOU ON ANY INFORMATION OR PRODUCTS OBTAINED FROM US, WHETHER OR NOT WACOM OR ANY WACOM PARTY HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WACOM’S AND THE WACOM PARTIES’ TOTAL LIABILITY TO YOU IN CONNECTION WITH THE PRODUCTS AND THESE TERMS WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID WACOM FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

8. Governing Law.

These Terms are governed by and construed in accordance with the laws of the State of Oregon, USA, and applicable United States law, without giving effect to any conflict of law principles.

9. Severability

If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

10. Questions

If you have any questions regarding these Terms, please contact us at support.wacom.com.

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Shipping Details & Taxes

Wacom uses several methods for shipping products to its customers. We further recommend certain delivery methods for different products, based on weight or size, to give our customers the most dependable and competitive pricing available. All orders ship from either our Vancouver, WA or Memphis, TN warehouse.

All orders are subject to a one to four day processing period before shipping; for that reason, when selecting your shipping preference, you should add up to four days to the delivery period indicated. While Wacom uses industry leading carriers, we are unable to offer same-day shipping service or guarantee overnight or 2nd day delivery.

Wacom reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice to extent that option is presented to you

Currently we are only able to accept orders and shipments within the United States, including APOs, FPOs, and PO Boxes; we do not ship internationally.

Unless we state otherwise, all shipping charges are the responsibility of the customer. Shipping charges can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and delivery method you select during the checkout process. The shipping charge shown during the checkout process is subject to verification by Wacom. Shipping charges are subject to change without notice, provided that, if the actual shipping charge is more than the amount shown on your order confirmation, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order.

Unless we state otherwise, all orders are shipped FOB Shipping Point. Title (other than title to software, which does not transfer to you but rather is retained by Wacom) and risk of loss or damage to a product passes to you upon delivery of the product to the carrier which delivers the product to your specified delivery location.  Wacom is not responsible for any shipping delays or problems once the product has been shipped.

Our current shipping options are as follows:

USPS Mail Innovations: This shipping option is generally better for packages under one pound with flexible delivery periods (typically allow between 10 – 15 days from shipment for delivery). US Postal Service shipments can ship to United States APO, FPO or PO Box addresses for packages under one pound.

  • There is a $5.00 flat fee per order for this service.

UPS Sure Post: This shipping option will utilize the US Postal Service for shipment to United States APO, FPO or PO Box addresses for all package types (typically allow between 5 – 7 days from shipment for delivery).  Orders can be tracked from our warehouse to your local Post Office.

UPS Ground:* This shipping option is generally better for packages over one pound with flexible delivery periods (typically allow between 5 – 7 days from shipment for delivery). Orders can be tracked from our warehouse to your front door.

  • Orders over one pound and/or under $50 in value have a flat rate shipping fee of $10.00.
  • Orders over $50 in value qualify for free ground shipping. Saturday and Sunday deliveries are not available via the free UPS ground shipping option.

UPS 2nd Day Air:* This shipping option is generally better for time-sensitive deliveries. Orders can be tracked from our warehouse to your front door.

  • Current carrier rates apply.
  • Orders should arrive two days after your order is processed and shipped from the warehouse. Note that weekends and holidays may delay shipping.

UPS Next Day Air Saver:* This shipping option is generally better for highly time-sensitive deliveries. Orders can be tracked from our warehouse to your front door.

  • Current carrier rates apply.
  • Orders should arrive the day after your order is processed and shipped from the warehouse. Note that weekends and holidays may delay shipping.

*UPS Ground, 2^nd^ Day Air, and expedited orders require a physical address and cannot be shipped to APO, FPO or PO Box addresses. For APO, FPO and PO Box addresses, the only available shipment method is UPS Sure Post.

Note: We are unable to ship products with lithium batteries to Hawaii, Alaska and Puerto Rico.

 

How to Expedite Shipping Your Order

You can avoid delivery delays by providing accurate and complete information as part of submitting your order.  Such information includes your full address, including company name if applicable, suite number, apartment number, floor number, building number, etc., and a valid phone number.

Because we use a third-party address verification system, you should enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.

Lastly, save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors as part of submitting your order.

If your order is returned to Wacom as undeliverable from one of our shipping partners, you will need to place a new order.

Please contact Wacom Customer Support to resolve payment issues.  Wacom Customer Support can be reached at 1-855-MY-WACOM (699-2266).

 

Order Processing by Wacom

Our warehouse processes orders Monday through Friday, excluding holidays.

 

State Sales Tax

You are responsible for any sales, use, duty, or other governmental taxes or fees due with respect to your purchase and use of products. We collect sales tax on orders sold by us and shipped to locations in Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Washington and Wisconsin (“Sales Tax Jurisdictions”), unless the purchase is exempt from such taxes. We will present any taxes that we are required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Please note that we do not collect sales or use taxes on merchandise shipped to states other than those identified above. You may owe use tax or have additional tax requirements with respect to merchandise shipped to such other states.

If you are tax exempt and shipping to any of the foregoing Sales Tax Jurisdictions, please call Wacom Customer Support at 1-855-MY-WACOM (699-2266) to place your tax exempt order.

 

Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if a product is returned for any reason. 

 

Payment Methods

Wacom accepts payments via the following methods:

American Express

MasterCard

Visa

PayPal

Klarna Financing

We do not accept debit cards or gift cards of any type. By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order (including any applicable taxes, shipping and other charges). When you provide your payment information, you authorize us (or a third party service provider working on our behalf) to process, verify and store your payment and other related information. If the payment method cannot be verified, is invalid or is otherwise unacceptable, your order may be suspended or cancelled.

Please note that it may take up to three business days to verify your payment. You must resolve any problem we encounter in order to proceed with your order. In the event you want to change or update any payment information associated with your account, you can do so at any time by logging into your account and editing your payment information.

Your credit card will be billed upon shipment of your order. If your order is delayed in processing, a hold will be placed on your credit card, but your card will not be charged until your order ships from our warehouse.

 

Return Policy

To return your online purchase made from our eStore, please comply with the following:

Separate from any limited warranties offered by Wacom, Wacom offers a 30-day return policy on products purchased through our eStore. Please note, however, that we do not accept the return of software products for which you have purchased a license from Wacom, and any and all licenses for software that you purchase from Wacom are non-refundable and non-cancellable.  

If you hold a Wacom ID account, you can initiate your return using the order history page accessible via your account. Please select your order and the products you want to return on your order history page, or contact Wacom Customer Support at 1-855-MY-WACOM (699-2266) to return your order.

If you have completed your check out as “Guest”, please contact Wacom Customer Support via telephone at 1-855-MY-WACOM (699-2266) to obtain a Return Merchandise Authorization (“RMA”) number, prepaid return shipping label, and instructions for shipping the product back to Wacom. Please send the product, shipping charges prepaid, to the designated location that Wacom Customer Support provides to you over the phone, accompanied by your name, address, telephone number and proof of purchase date. Please write the RMA number clearly on the outside of the box.

If you purchased a product bundle from Wacom, please note that the individual products included as part of the bundle can only be returned if all of the products making up the bundle offer are also returned.

 

Order Cancellations

Wacom does not permit the cancellation of any order once the product that is the subject of that order has been submitted for shipment.

If you would like to cancel your order prior to it having been submitted for shipment, please call Wacom Customer Support at 1-855-MY-WACOM (699-2266). Please have your order number ready. Also, if you hold a Wacom ID account, you can cancel your order from your order history page accessible via your account.

 

Limited Warranties

For individual Wacom products other than software, Wacom warrants those products pursuant to the terms of the limited warranty that accompanies the product. Please refer to Wacom’s warranties page for more information.

Wacom software is licensed "AS IS" and with all faults.  Wacom makes no warranty with respect to its quality or performance. Wacom cannot guarantee you uninterrupted service or the correction of any errors.

 

Ratings and Reviews

Wacom encourages its customers to post product ratings and reviews on the Wacom eStore. We work hard to ensure that our products meet the needs of our customers and hope that you find them valuable.

Throughout the eStore, we offer the chance for people to post their thoughts about specific products that they’ve used. To participate, we require you to use a social media login, which means that in order to participate, you must provide the user name and password from your preferred social media network, such as Twitter, YouTube, Facebook and Linkedin. By using your social media login, you don't need to remember a new set of site credentials, or fill out additional registration forms. We hope this makes it quick and easy for you to participate.

If you choose to leave a comment, you will need to authorize Wacom to use your social media login on the eStore. Some information related to your profile and your connections will be passed along to Wacom; however, such information will be used only for establishing your login credentials. Profile data that is shared with Wacom through your social media network will vary based on which social media network you use. Your social media network may also offer data from your contacts list; however, Wacom does not capture, store, or share any data from your contact list. Please refer to your social media networks’ respective privacy policies for more information. The social media login services on the Wacom eStore are provided by our services partner, Gigya, and may be subject to additional terms and conditions.

 

Q&A

Does Wacom screen reviews?

Yes. Wacom screens product reviews to ensure that they meet our posting guidelines.

Does Wacom post negative reviews?

As long as a product review meets Wacom’s posting guidelines, we will post it whether it’s positive or negative. We base our decision to post a review on whether we believe our eStore visitors will find the information helpful and relevant. The ultimate decision as to whether to post or not post a product review is ultimately within the sole and absolute discretion of Wacom.

Beyond posting them, what does Wacom do with negative reviews?

Wacom takes customer satisfaction seriously. Customer reviews are closely monitored for trends or experiences that point to developing issues with our products. We have an established process for elevating issues with our products.  That said, if you have had a less than positive experience with a Wacom product, it is most helpful to us if any performance-related problems are reported directly to Wacom Customer Support. 

How does Wacom ensure the quality of its reviews?

We have a team of moderators who examine the product reviews posted on our eStore. We also use automated tools that help flag questionable content. 

Why do some reviews get published quickly and some take longer?

Wacom does not guarantee that product reviews will be posted during any particular period of time.  That said, the majority of product reviews are posted within 24 hours of submission. If a review is flagged for a closer look by our moderators, it may take longer, especially during our busiest seasons. Reviews under investigation can take longer to process. 

Why might a review be flagged for a closer look?

Some product reviews may include content that requires further review to ensure it meets our posting guidelines. Please see the section titled “Guidelines for Posting a Successful Product Review” to ensure your review gets posted.

Guidelines for Posting a Successful Product Review

  • Please make sure that your submission is an actual product review, and not a Wacom Customer Support request or question. Click here to submit a technical question to Wacom Customer Support.
  • Please submit reviews for products that you have used personally.
  • Please share your genuine experience with the product, stating facts and keeping comments purposeful. Explain what made your experience a positive or negative one. 
  • Please feel free to comment on other reviews, but do not attack other reviewers.

DO NOT use profanity or dirty language; this is a sure way to ensure that your review is not posted.

DO NOT use accusatory or insulting language. This does nothing to provide value to others who may be interested in the product.

DO NOT make comments based on untrue or false information.

DO NOT infringe a third party’s intellectual property rights or other proprietary rights.

DO NOT impersonate any third party.