Due to recent events please expect additional shipping delays of up to 48 hours beyond our regular 2-4 day delivery.
SHIPPING DETAILS & TAXES
Wacom uses several methods for shipping products to its customers. We further recommend certain delivery methods for different products, based on weight or size, to give our customers the most dependable and competitive pricing available. All orders ship from either our Vancouver, WA or Memphis, TN warehouse.
All orders are subject to a one to four day processing period before shipping; for that reason, when selecting your shipping preference, you should add up to four days to the delivery period indicated. While Wacom uses industry leading carriers, we are unable to offer same-day shipping service or guarantee overnight or 2nd day delivery.
Wacom reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice to extent that option is presented to you
Currently we are only able to accept orders and shipments within the United States, including APOs, FPOs, and PO Boxes; we do not ship internationally.
Unless we state otherwise, all shipping charges are the responsibility of the customer. Shipping charges can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and delivery method you select during the checkout process. The shipping charge shown during the checkout process is subject to verification by Wacom. Shipping charges are subject to change without notice, provided that, if the actual shipping charge is more than the amount shown on your order confirmation, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order.
Unless we state otherwise, all orders are shipped FOB Shipping Point. Title (other than title to software, which does not transfer to you but rather is retained by Wacom) and risk of loss or damage to a product passes to you upon delivery of the product to the carrier which delivers the product to your specified delivery location. Wacom is not responsible for any shipping delays or problems once the product has been shipped.
Our current shipping options are as follows:
USPS Mail Innovations: This shipping option is generally better for packages under one pound with flexible delivery periods (typically allow between 10 – 15 days from shipment for delivery). US Postal Service shipments can ship to United States APO, FPO or PO Box addresses for packages under one pound.
There is a $5.00 flat fee per order for this service.
UPS Sure Post: This shipping option will utilize the US Postal Service for shipment to United States APO, FPO or PO Box addresses for all package types (typically allow between 5 – 7 days from shipment for delivery). Orders can be tracked from our warehouse to your local Post Office.
UPS Ground:* This shipping option is generally better for packages over one pound with flexible delivery periods (typically allow between 5 – 7 days from shipment for delivery). Orders can be tracked from our warehouse to your front door.
Orders over one pound and/or under $50 in value have a flat rate shipping fee of $10.00.
Orders over $50 in value qualify for free ground shipping. Saturday and Sunday deliveries are not available via the free UPS ground shipping option.
UPS 2nd Day Air:* This shipping option is generally better for time-sensitive deliveries. Orders can be tracked from our warehouse to your front door.
Current carrier rates apply.
Orders should arrive two days after your order is processed and shipped from the warehouse. Note that weekends and holidays may delay shipping.
UPS Next Day Air Saver:* This shipping option is generally better for highly time-sensitive deliveries. Orders can be tracked from our warehouse to your front door.
Current carrier rates apply.
Orders should arrive the day after your order is processed and shipped from the warehouse. Note that weekends and holidays may delay shipping.
*UPS Ground, 2nd Day Air, and expedited orders require a physical address and cannot be shipped to APO, FPO or PO Box addresses. For APO, FPO and PO Box addresses, the only available shipment method is UPS Sure Post.
Note: We are unable to ship products with lithium batteries to Hawaii, Alaska and Puerto Rico.
How to Expedite Shipping Your Order
You can avoid delivery delays by providing accurate and complete information as part of submitting your order. Such information includes your full address, including company name if applicable, suite number, apartment number, floor number, building number, etc., and a valid phone number.
Because we use a third-party address verification system, you should enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.
Lastly, save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors as part of submitting your order.
If your order is returned to Wacom as undeliverable from one of our shipping partners, you will need to place a new order.
Please contact Wacom Customer Support to resolve payment issues. Wacom Customer Support can be reached at 1-855-MY-WACOM (699-2266).
Order Processing by Wacom
Our warehouse processes orders Monday through Friday, excluding holidays.
State Sales Tax
You are responsible for any sales, use, duty, or other governmental taxes or fees due with respect to your purchase and use of products. We collect sales tax on orders sold by us and shipped to locations in Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Washington and Wisconsin (“Sales Tax Jurisdictions”), unless the purchase is exempt from such taxes. We will present any taxes that we are required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Please note that we do not collect sales or use taxes on merchandise shipped to states other than those identified above. You may owe use tax or have additional tax requirements with respect to merchandise shipped to such other states.
If you are tax exempt and shipping to any of the foregoing Sales Tax Jurisdictions, please call Wacom Customer Support at 1-855-MY-WACOM (699-2266) to place your tax exempt order.
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if a product is returned for any reason.