To return your online purchase made from our eStore, please comply with the following: Separate from any limited warranties offered by Wacom, Wacom offers a 30-day return policy on products purchased through our eStore. Please note, however, that we do not accept the return of software products for which you have purchased a license from Wacom, and any and all licenses for software that you purchase from Wacom are non-refundable and non-cancellable.
If you hold a Wacom ID account, you can initiate your return using the order history page accessible via your account. Please select your order and the products you want to return on your order history page, or contact Wacom Customer Support at 1-855-MY-WACOM (699-2266) to return your order.
If you have completed your check out as “Guest”, please contact Wacom Customer Support via telephone at 1-855-MY-WACOM (699-2266) to obtain a Return Merchandise Authorization (“RMA”) number, prepaid return shipping label, and instructions for shipping the product back to Wacom. Please send the product, shipping charges prepaid, to the designated location that Wacom Customer Support provides to you over the phone, accompanied by your name, address, telephone number and proof of purchase date. Please write the RMA number clearly on the outside of the box.
If you purchased a product bundle from Wacom, please note that the individual products included as part of the bundle can only be returned if all of the products making up the bundle offer are also returned.
Wacom does not permit the cancellation of any order once the product that is the subject of that order has been submitted for shipment.
If you would like to cancel your order prior to it having been submitted for shipment, please call Wacom Customer Support at 1-855-MY-WACOM (699-2266). Please have your order number ready. Also, if you hold a Wacom ID account, you can cancel your order from your order history page accessible via your account.