Hardware Orders

Wacom uses several methods for shipping hardware Products to its customers. We further recommend certain delivery methods for different hardware Products, based on weight or size, to give our customers the most dependable and competitive pricing available. All orders ship from our Memphis, TN warehouse.

All orders are subject to a one to four day processing period before shipping; for that reason, when selecting your shipping preference, you should add up to four days to the delivery period indicated. While Wacom uses industry leading carriers, we are unable to offer same-day shipping service or guarantee overnight or 2nd day delivery.

Wacom reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice to extend those options to you.

Currently we are only able to accept orders and shipments within the United States, including APOs, FPOs, and PO Boxes; we do not ship internationally.

Unless we state otherwise, all shipping charges are the responsibility of the customer. Shipping charges can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and delivery method you select during the checkout process. The shipping charge shown during the checkout process is subject to verification by Wacom. Shipping charges are subject to change without notice, provided that, if the actual shipping charge is more than the amount shown on your order confirmation, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order.

Unless we state otherwise, all orders are shipped FOB Shipping Point. Title (other than title to software, which does not transfer to you but rather is retained by Wacom or the applicable third-party provider) and risk of loss or damage to a Product passes to you upon delivery of the Product to the carrier which delivers the Product to your specified delivery location.  Wacom is not responsible for any shipping delays or problems once the Product has been shipped.

Our current shipping options are as follows :

UPS Mail Innovations: This shipping option is generally better for packages under one pound with flexible delivery periods (typically allow between 10 – 15 days from shipment for delivery). US Postal Service shipments can ship to United States APO, FPO or PO Box addresses for packages under one pound.

• There is a $5.00 flat fee per order for this service.

FedEx Smart Post: This shipping option will utilize the US Postal Service for shipment to United States APO, FPO or PO Box addresses for all package types (typically allow between 5 – 7 days from shipment for delivery).  Orders can be tracked from our warehouse to your local Post Office.

FedEx Ground:* This shipping option is generally better for packages over one pound with flexible delivery periods (typically allow between 5 – 7 days from shipment for delivery). Orders can be tracked from our warehouse to your front door.

• Orders over one pound and/or under $50 in value have a flat rate shipping fee of $10.00.
• Orders over $50 in value qualify for free ground shipping. Saturday and Sunday deliveries are not available via the free FedEx ground shipping option.

FedEx 2nd Day:* This shipping option is generally better for time-sensitive deliveries. Orders can be tracked from our warehouse to your front door.

• Current carrier rates apply.
• Orders should arrive two days after your order is processed and shipped from the warehouse. Note that weekends and holidays may delay shipping.

FedEx Standard Overnight: * This shipping option is generally better for highly time-sensitive deliveries. Orders can be tracked from our warehouse to your front door.

• Current carrier rates apply.
• Orders should arrive the day after your order is processed and shipped from the warehouse. Note that weekends and holidays may delay shipping.

*FedEx Ground, 2nd Day and Standard Overnight orders require a physical address and cannot be shipped to APO, FPO or PO Box addresses. For APO, FPO and PO Box addresses, the only available shipment method is FedEx Smart Post.

Note: We are unable to ship Products with lithium batteries to Hawaii, Alaska and Puerto Rico.

Shipment Signature Required: An adult signature is required upon receipt of delivery . You are required to have your parent or legal guardian sign for delivery if you are under the age of 21 or equivalent minimum age in the relevant jurisdiction.

 Software Orders

Orders for Wacom software will be delivered electronically through the use of a license key to be used as part of the initial download of the software Product.  You must obtain a Wacom account for purposes of downloading your software Product.  Software orders will be delivered within 2 to 4 working days’ of Wacom’s acceptance of the relevant order.

Orders for third party software will be delivered pursuant to and in accordance with the Product Specific Terms under which the third party software is being offered.

How to Expedite Shipping Your Order

You can avoid shipping and/or delivery delays by providing accurate and complete information as part of submitting your order.  Such information includes, where applicable, your full address, including company name if applicable, suite number, apartment number, floor number, building number, etc., and a valid phone number.

Because we use a third-party address verification system, you should enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing, shipment or delivery of your order.

Lastly, save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors as part of submitting your order.

If an order is returned to Wacom as undeliverable from one of our shipping partners, you will need to place a new order.

Please contact Wacom Customer Support to resolve payment issues.  Wacom Customer Support can be reached at 1-855-MY-WACOM (699-2266).

Order Processing by Wacom

We process orders Monday through Friday, excluding holidays.

State Sales Tax

You are responsible for any sales, use, duty, or other governmental taxes or fees due with respect to your purchase and use of Products. We collect sales tax on orders sold by us and shipped to locations in Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Washington, and Wisconsin (“Sales Tax Jurisdictions”), unless the purchase is exempt from such taxes. We will present any taxes that we are required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout.  Wacom has the right to add sales tax as required when shipping to Sales Tax Jurisdictions. Please note that we do not collect sales or use taxes on merchandise shipped to states other than those identified above. You may owe use tax or have additional tax requirements with respect to merchandise shipped to such other states.

If you are tax exempt and shipping to any of the foregoing Sales Tax Jurisdictions, you can submit your tax certificate via your Wacom account; once approved, you can purchase Products without sales tax on the Wacom eStore.  Please call Wacom Customer Support at 1-855-MY-WACOM (699-2266) to place your tax exempt order or to otherwise inquire with additional questions.

Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if a Product is returned for any reason. 

You can avoid delivery delays by providing accurate and complete information as part of submitting your order.  Such information includes your full address, including company name if applicable, suite number, apartment number, floor number, building number, etc., and a valid phone number.

Because we use a third-party address verification system, you should enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.

Lastly, save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors as part of submitting your order.

If your order is returned to Wacom as undeliverable from one of our shipping partners, you will need to place a new order.

Please contact Wacom Customer Support to resolve payment issues.  Wacom Customer Support can be reached at 1-855-MY-WACOM (699-2266).

Our warehouse processes orders Monday through Friday, excluding holidays.

You are responsible for any sales, use, duty, or other governmental taxes or fees due with respect to your purchase and use of products. We collect sales tax on orders sold by us and shipped to locations in Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Washington and Wisconsin (“Sales Tax Jurisdictions”), unless the purchase is exempt from such taxes. We will present any taxes that we are required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Please note that we do not collect sales or use taxes on merchandise shipped to states other than those identified above. You may owe use tax or have additional tax requirements with respect to merchandise shipped to such other states.

If you are tax exempt and shipping to any of the foregoing Sales Tax Jurisdictions, please call Wacom Customer Support at 1-855-MY-WACOM (699-2266) to place your tax exempt order.

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if a product is returned for any reason.