Terms of Sale

Last Updated: 26 August 2020

  1. Terms of Sale
  2. Orders, Availability, Pricing and Shipping
  3. Product Information and Errors
  4. Payment and Taxes
  5. 30 Day Return Policy
  6. Other Refund and Cancellation Arrangements
  7. Warranties
  8. Use Restrictions
  9. Product Safety
  10. Limitation of Liability
  11. General
  12. Questions
  13. Shipping Policies

1. Terms of Sale

a) Welcome to the Wacom ANZ eStore, which his owned and operated by Wacom Australia Pty Ltd (ABN 55 113 989 389) (“Wacom,” “we,” or “us”). 

b) Please read the following terms of sale (“Terms”) carefully prior to making a purchase. By making a purchase through the Wacom ANZ eStore, you agree to be bound by:

  1. these Terms;
  2. the Terms of Use of our Website;
  3. the Shipping Policies;
  4. the Privacy Policy; and
  5. any third party terms and conditions identified as being applicable to the product or service and/or payment method at the time of your purchase,

all of which are incorporated into these Terms by this reference and are collectively known as the Terms of Sale.

IF YOU DO NOT AGREE TO THE TERMS OF SALE, DO NOT MAKE A PURCHASE FROM THIS WACOM ANZ ESTORE.

c) The benefits that Wacom provides to consumers under these Terms of Sale are in addition to any other rights or remedies you may have in respect of these goods or services under the Australian Consumer Law or New Zealand consumer laws. These Terms of Sale do not exclude, limit or modify any of the rights or remedies that you may have under the Australian Consumer Law or New Zealand consumer laws.

d) These Terms of Sale apply to your purchase of any products and services from Wacom through the Wacom ANZ eStore, (except to the extent you have entered into a separate written agreement with Wacom that supersedes these Terms of Sale). Certain products and services may be accompanied by other terms and conditions which are identified to you at the time of purchase through the Wacom ANZ eStore, in which case, those other terms and conditions will apply to your purchase of those products or services. Where you use any of our third party payment facilitators such as PayPal or ZipMoney, you will need to accept their terms and conditions in order to be able to use their services.

e) These Terms of Sale (including any of them that provided by third party providers) are subject to change without prior notice to you, at any time, in Wacom’s sole discretion. We encourage you to review these Terms of Sale each time you make a purchase from us through the Wacom ANZ eStore as the version of these Terms of Sale that is in effect at the time of your purchase will apply to that purchase. Please read them carefully and we encourage you to print them and keep a copy.

 

Notice of terms that may substantially prejudice your interests (as required by New South Wales law)

 

f) These Terms of Sale include provisions which:

  1. exclude Wacom’s liability in section 10 below;
  2. provide for liability for damage to products that are delivered to you. (See the Shipping Polices under “Risk of Loss”);
  3. permit Wacom to provide data about you, or data that you have provided to us, to a third party that is in a form that may enable the third party to identify you. (See section 4 o “Information Exchange” below).

g) You should also review the terms and conditions of any third parties that apply to your purchase of those products, services or payment. These terms and conditions will also contain conditions that exclude the liability of the third party supplier, provide for liability for damage of products that are delivered to you, for defective services, and/or permit the third party supplier to provide data about you, or data that you have provided to us, to a third party that is in a form that may enable the third party to identify you.

 

2. Orders, Availability, Pricing and Shipping

Orders

a) Where you place an order through our Wacom ANZ eStore you make an offer to us to buy the products or services in your cart from us on these Terms of Sale, at the price displayed on the Wacom ANZ eStore, subject to any third party terms and conditions identified as being applicable to the product, service or payment service, using the payment method you selected on the Wacom ANZ eStore (collectively the “Order”).

b) Once we receive your Order we will issue you with an Order Confirmation (“Order Confirmation”) though the Wacom ANZ eStore confirming the status of your offer. We may, in our discretion, accept your offer by issuing you an unconditional Order Confirmation. If our Order Confirmation contains any conditions, such as advice that we are waiting on approval of payment from your selected third party payment provider, then we only accept your offer at the time that we inform you that all the conditions on the Order Confirmation have been met. Each Order is a separate contract that is subject to these Terms of Sale.

Availability

c) The Wacom ANZ eStore indicates whether each product is:

  1. in stock and available for purchase for prompt delivery;
  2. an existing product that is currently out of stock but an Order may be placed for delivery of that product when stock becomes available again; or
  3. available for pre-order pending stock availability (for example we may allow pre-release ordering for new products prior to their official launch date).

d) Wacom may, in its discretion, impose quantity limits on any Order or reject all or any part of any Order (including where to supply the products or services is contrary to law), or even discontinue the Wacom ANZ eStore altogether without prior notice to you.

 

Prices

e) Prices are subject to change at any time, but any such changes will not affect any Order for which you have received an unconditional Order Confirmation from us.

 

Country of Ordering and Shipment

f) Where you are using the Australian version of the Wacom ANZ eStore You may only place an Order for delivery to a ship-to address in Australia. Where you are using the New Zealand version of the Wacom ANZ eStore You may only place an Order for delivery to a ship-to address in New Zealand.

 

Shipping

g) All Orders will be shipped in accordance with our Shipping Policies.

 

3. Product Information and Errors

a) Wacom uses commercially reasonable efforts so as to minimize errors in the product or service descriptions, information relating to colours, measurements, weights, operational characteristics, system requirements, compatibilities, tolerances, capabilities and other product or service related information and the pricing information that are displayed on the Wacom ANZ eStore.

b) All product or service descriptions, colours, measurements, weights, operational characteristics, system requirements, compatibilities, tolerances, capabilities and other product or service related information are approximations only, and if you need a particular colour, measurement, weight, operational characteristics, system requirement, compatibility, tolerance or capability measurements or other product or service related requirement you must contact us prior to placing your Order and confirm your exact requirements and whether the product or service will meet those requirements.

c) If the Wacom ANZ eStore displays an obvious pricing error (including without limitation, where the price is incorrect by more than 30% and the item is not advertised as being on sale or subject to special pricing), and Wacom identifies this pricing error prior to shipment your then Wacom will advise you of the correct price and you may either pay the correct price or cancel your Order. If this occurs your sole remedy is to cancel your Order. 

 

4. Payment and Taxes

Payment Process

a) The Wacom ANZ eStore facilitates you to make payments using one or more of the following methods:

  1. MasterCard;
  2. Visa;
  3. PayPal;
  4. Apple Pay;
  5. ZipMoney (if and when available on the Wacom ANZ eStore).

b) The billing address for your credit card must be in the same as the country to which you want to have the Order shipped to. We cannot accept credit cards on the Wacom ANZ eStore that are issued outside of Australia or New Zealand.

c) Where you use MasterCard, Visa, PayPal or Apple Pay to pay for your Order, you agree that the terms and conditions of the relevant third party payment providers apply to your Order.

d) Where you use ZipMoney to pay for your Order, the Wacom ANZ eStore will take you to the ZipMoney website where they will provide you with their terms and conditions. You must accept those terms and conditions of use to be able to use that payment method for your Order.

e) By providing a credit card or using other payment method accepted by us, you represent and warrant that:

  1. you are authorised to use that payment method;
  2. you authorise us to charge that payment method for the total amount of your Order (including any applicable taxes, shipping and other charges);
  3. there are, at the time of you offer to place the Order, and there will continue to be until we actually charge your payment method in accordance with these Terms of Sale, sufficient funds available to pay for the total amount of your Order (including any applicable taxes, shipping and other charges).

When Payment gets taken from your Account

f) Please note that it may take up to 3 business days to verify your payment. You must resolve any problem we encounter to be able to proceed with your Order. If you want to change or update any payment information associated with your Wacom ANZ eStore account, you can do so at any time by logging into your account and editing your payment information.

g) Where your Order is for services Wacom takes payment immediately it provides an unconditional Order Confirmation for that Order.

h) When you pay by credit card or Apply Pay, we place an authorisation on your credit card/Apple Pay at the time that we provide you with an unconditional Order Confirmation. This authorisation reserves the amount that is payable for your Order (including any applicable taxes, shipping and other charges) to us on your credit card/Apple Pay for up to 30 days and prevents you using that amount for any other purpose. Where your Order is for products, Wacom only takes the amount that is payable to us from your credit card/Apple Pay when Wacom authorises the shipment of your Order to you. Generally the period between providing you with an unconditional Order Confirmation and authorisation of shipment is very short (less than 24 hours), although it may take longer where items on your Order are out of stock or are for pre-orders.

i) When you pay by PayPal, you make payment immediately at the time of checkout, and you should receive an unconditional Order Confirmation at that time. You cannot then cancel your Order prior to shipment.

j) When you pay by ZipMoney, your payment arrangements are determined by the terms and conditions that ZipMoney offers at the time of your purchase. You should read these carefully prior to using ZipMoney as your payment method.

 

Payment Failures

k) If we are unable to receive payment for any reason you may be contacted to discuss the issue and try and resolve the problem. We may also try and resolve the problem without contacting you (for example by contacting the payment service provider). We may suspend or terminate any Order, without any liability to you, where we do not receive full payment from your chosen payment method at the time we attempt to process the payment.  We may re-instate an Order, subject to revised delivery dates, if we subsequently receive payment in full, and will notify you accordingly.

 

Processing Refunds

l) Any refunds that may become due to you under the Terms of Sale will be paid to the same payment method as you used to pay the original price to us, unless we determine otherwise.

 

Taxes

m) Where the physical address and ship-to address that you entered into the Wacom ANZ eStore are in the same country, the Wacom ANZ eStore will add to the price payable for your Order:

  1. Australian Goods and Services Tax, where the addresses are both in Australia;
  2. New Zealand Goods and Services Tax, where the addresses are both in New Zealand

n) The amount of tax that is added to the price is shown on your invoice.

 

Information Exchange

o) When you enter your preferred payment method details to place an Order in the Wacom ANZ eStore, such as credit card number, Apple Pay details, PayPal details, ZipMoney details etc, these details are stored and processed directly by the relevant payment provider and not Wacom. The relevant payment provider and Wacom exchange information (other than those payment method details) relating to when and how payment (or any applicable refund) is to be made, or has been made, to help Wacom deal with your Order. If the payment method cannot be verified, is invalid, is rejected or is otherwise unacceptable, you will be advised at the time you try and process the Order, and no contract will be made with us for that Order unless and until payment has been made. We may also use any information that you include in your Order or that you provide to us outside of the Wacom ANZ eStore (e.g. information provided to our support team) to help us deal with your Order and provide support. We may also use your personal information in accordance with our Privacy Policy.

 

5. 30 Day Return Policy

30 day Return Policy

a) Wacom provides you with a 30 day return policy on products (other than software products) that you have purchased through our Wacom ANZ eStore, provided that you meet the requirements and following the processes set out in this section 5.

b) This 30 day return policy is in addition to:

  1. your rights to terminate for any other breach of these Terms of Sale as set out in section 11(a); and
  2. any rights under the statutory guarantees under the Australian Consumer Law or your rights under the New Zealand Fair Trading Act 1986 and/or the Consumer Guarantees Act 1993, as applicable.

Process to Obtain a Return

c) To take advantage of this 30 day return policy, You may cancel any Order you place through the Wacom ANZ eStore for any reason within 30 days of the date when you received an unconditional Order Confirmation from us:

  1. if you hold a Wacom ID account in the Wacom ANZ eStore, by using the Order history page accessible via your account. Please select your Order and the products you want to return on your Order history page;
  2. if you completed your checkout as a “Guest”, by contacting Wacom Customer Support via telephone at:
    1. in Australia: 1300 2 WACOM (1300 292 266);
    2. in New Zealand: 0800 4 WACOM (0800 492 266).

d) To take advantage of this 30 day return policy, you must then immediately return your Order (and all parts, manuals, components, accessories and any free or promotional goods that accompanied the original Order when it was purchased) to us, in its original packaging, in an “as new” condition, in accordance with our instructions for shipping the product back to us, at your cost. If you purchased a product bundle from Wacom, then the individual products included as part of the bundle can only be returned if all of the products making up the product bundle are also returned at the same time.

e) To take advantage of this 30 day return policy, you must pay for the cost of returning the product to us in accordance with our instructions. (This cost is approximately AUD $15-25 for shipment from Australian CBDs to Wacom’s Australian support centre, or approximately NZD $25 for shipment to New Zealand to Wacom’s New Zealand support centre, but you must pay the exact amount required for making the shipment in accordance with our instructions).

f) We strongly recommend that you also pay for insurance that covers the risk of loss or damage to your Order during shipment to the Wacom support centre, as we are not responsible for any loss or damage that occurs during shipment or for non-delivery for any reason.

Other requirements

g) You must delete all applications and data that you have stored on all products that you are returning to us prior to returning it to us. We are not responsible for your application and data, and we may delete them immediately we receive the product without asking you or telling you that we doing so.

 

Wacom refunds the money

h) Once we have received the Order and have verified that each item is in an “as new” condition and in its original packaging, we will promptly issue you with a refund of the amount that you paid for the product.

i) All products and other items returned to us under this 30 day return policy become our property when we receive them.

 

Exclusions

j) Our 30 day return policy does not apply:

  1. for software products for which you have purchased a license from Wacom;
  2. where you do not return the product in its original packaging;
  3. where the product that is received by us is not in a condition that, in our opinion, is “as new”; including where the product is damaged during shipment to us;
  4. where you return products without all its parts, manuals, components, accessories and any free or promotional goods that accompanied the original product when it was purchased; or
  5. where any person other than Wacom has attempted to modify or repair any item.

6. Other Refund and Cancellation Arragements

Order Changes and Cancellations

a) Please double check all your details before confirming your order online.

b) You may cancel your Order at any time prior to Wacom authorising shipment of your Order either:

  1. through the Wacom ANZ eStore “cancel order” functionality (this feature disappears when Wacom has authorised the Order for shipment); or
  2. by calling us on:
    1. in Australia: 1300 2 WACOM (1300 292 266)
    2. in New Zealand: 0800 4 WACOM (0800 492 266)

c) However you should be aware that Orders placed on the Wacom ANZ eStore are processed very quickly and the time for cancelling an order using this method may be very limited (in many cases only minutes).

d) The only other ways of cancelling an Order are:

  1. under our 30 day return policy set out in section 5 above;
  2. under your rights as a consumer;
  3. under section 11(a).

7. Warranties

Product and service warranty

a) For all products and services that Wacom supplies as principal, Wacom provides:

  1. the statutory guarantees under the Australian Consumer Law for Australian consumers; or
  2. the warranties and rights under the New Zealand Fair Trading Act 1986 and/or the Consumer Guarantees Act 1993 for New Zealand consumers.

b) if you wish to make any warranty/statutory guarantee/consumer law claim you should contact Wacom Customer Support via telephone at:

  1. in Australia: 1300 2 WACOM (1300 292 266);
  2. in New Zealand: 0800 4 WACOM (0800 492 266).

c) Where you purchase a product or service through the Wacom ANZ eStore that is subject to a third party’s terms and conditions of supply and we are acting as a selling agent for that third party in that transaction (and not as principal), then your rights, including your rights as a consumer, are against that third party and not against Wacom.

d) To the extent permitted by law, Wacom expressly excludes any warranty that:

  1. the products can be used, or have particular characteristics when combined with, or attached to, other products, in a particular way;
  2. the products comply with any particular law or standard, or have any particular certification, permit or approval.

e) You acknowledge and agree that:

  1. you have not relied on any oral representation or any written representation (including any representation on a different website or in a brochure) that is not stated on the Wacom ANZ eStore;
  2. it is not reasonable for you to rely on our skill and judgment to guarantee that any products or services are fit for a particular purpose or that any particular outcome will be achieved as a result of any services, or any product that results from any services;
  3. you have used your own skill and judgment and relied on your own expertise in making the final selection and purchase of the products and services, and has not made any particular use, requirement or outcome known to Wacom.

Data Notice

f) If you need to send us your product for a repair, exchange or replacement for any reason we provide you with the following notice. For Australian consumers, this notice is required under Regulation 91 of the Australian Consumer Law.

 

User Generated Data Notice

Wacom gives you notice that if Wacom repairs goods that are capable of retaining user-generated data, (e.g. computer hard drives, mobile phones, portable media players, games consoles, USB memory sticks), then Wacom provides notice that the repair of the goods may result in the loss of the data.

 

Availability of Spares and Repair Facilities

g) Wacom will take reasonable action to ensure that there are facilities available for the repair of products and that spares are reasonably available for the products for a minimum period of 12 months from date of your Order.

h) You must order and pay separately for all repairs and spares ordered from us (other than where the repair is covered by our warranty or your rights under the New Zealand Fair Trading Act 1986 and/or the Consumer Guarantees Act 1993, as applicable.

 

8. Use Restrictions

a) Wacom’s products and services that are sold through the Wacom ANZ eStore are sold for the personal use of the purchaser (whether that is as an individual or for an organisation), and you are not permitted to re-sell them on a commercial basis. If you wish to re-sell Wacom products and services on a commercial basis, you should apply to Wacom to become an authorised reseller.

b) No product or service may be used in an environment where the result of a failure of the product or service being supplied may be a serious risk of significant loss of life or personal injury or substantial damage to buildings or other tangible property.

 

9. Product Safety

Safety is our priority.

a) Our products and services come with product documentation that includes details of the safe use and storage of our products. Occasionally we may also give you a written or verbal instruction as to the safe use of our products or services. You must follow all of these instructions carefully. If you sell or transfer the product you must provide the buyer or transferee with all product safety information that we have provided.

b) You must not remove, modify, deface or cover any information relating to the safe use or storage that is on, or provided with, any product or service. In the unlikely event Wacom conducts a product recall (whether mandatory or voluntary) you must follow any instructions that we provide you and we will provide you with any repair, replacement or refund as is required by law.

 

10. Limitation of Liability

Sections 10 (a) and (b) apply to Australian consumers only.

a) To the extent that Wacom fails to comply with a statutory guarantee under s54 - 59 of the Australian Consumer Law and the goods are not of a kind ordinarily acquired for personal, domestic or household use or consumption, Wacom’s liability for a failure to comply with such Statutory Guarantee is limited to one or more of the following, at Wacom’s option:

  1. the replacement of the goods or the supply of equivalent goods;
  2. the repair of the goods;
  3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  4. the payment of the cost of having the goods repaired,
  •  

unless it is not fair or reasonable for Wacom to rely on this term of the agreement.

b) To the extent that Wacom fails to comply with a Statutory Guarantee under s60 - 62 of the Australian Consumer Law and the services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, Wacom’s liability for a failure to comply with such Statutory Guarantee is limited to one of the following, at Wacom’s option:

  1. supplying the services again; or
  2. payment of the cost of having the services supplied again,

unless it is not fair or reasonable for Wacom to rely on this term of the agreement.

 

Section 10 (c) applies to New Zealand consumers only.

a) Wacom’s liability for any defective good or service that is supplied under these Terms of Sale is limited to one of the following, at Wacom’s option:

  1. in respect of defective goods:
    1. the replacement of the goods or the supply of equivalent goods;
    2. the repair of the goods;
    3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
    4. the payment of the cost of having the goods repaired; or
  2. in respect of defective services:
    1. supplying the services again; or
    2. payment of the cost of having the services supplied again.
  3. To the extent permitted by law, and subject to 10(a), (b) and (c) above, Wacom is not liable to you in contract (including under an indemnity), tort (including negligence), breach of statutory duty or otherwise in respect of any loss, damage, cost or expense arising out of or in connection with any Order placed through the Wacom ANZ eStore, that is:
    1. an indirect, consequential loss, special, punitive or exemplary damages, even if Wacom has been advised of, knows of, or should have known of the possibility of such loss, damage or expense;
    2. for any lost profits, lost revenue, failure to realise expected savings, lost or damaged data, losses arising from business interruption or loss of goodwill;
    3. in any case, for any amount that exceeds the amount paid for the Order from which the claim arises.
    •  

11. General

Termination

a) Either of us may terminate any Order if the other is in breach of its obligations under the Terms of Sale in respect of that Order and does not remedy it within 14 days of receipt of a notice requiring the breach to be remedied. Wacom may send any such notice to any email address that you have provided to us or through your Wacom ANZ eStore account.

Severability

b) If any part of the Order is determined to be invalid, illegal or unenforceable by any court or competent authority, such part will be severed from the remainder of the Order and the remaining provisions will continue in force. If any invalid, unenforceable or illegal provision of the Order would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

Governing Law

c) Each Order that is for delivery in Australia will be governed by the laws of the New South Wales, Australia, without regard to its conflict of law principles. The parties submit to the exclusive jurisdiction of the court in the New South Wales, Australia.

d) Each Order that is for delivery in New Zealand will be governed by the laws of the New South Wales, Australia, without regard to its conflict of law principles. The parties submit to the exclusive jurisdiction of the court in the New South Wales, Australia.

 

12. Questions

If you have any questions regarding these Terms of Sale, please contact us at support.wacom.com.

 

13. Shipping Policy

Shipment and Delivery

a) Wacom processes Orders each week day, other than a week day that is a NSW public holiday. If your item(s) are in stock at time of ordering, we use our best efforts to despatch them within 1-2 business days of the date when we send you an unconditional Order Confirmation, provided that we have received payment in full thorough the payment method you elected to use on the Wacom ANZ eStore.

b) Wacom is not responsible for the time that it takes for delivery, but based on our experience we expect your delivery to take:

  1. for deliveries in Australia: 2-5 business days from dispatch for deliveries to CBDs and metro areas and up to 7 business days for regional areas.
  2. for deliveries to New Zealand: 2-5 business days from dispatch and up to 7 days for regional areas.

c) You should be aware that these time frames are may be extended around Christmas, Easter and during public holidays. Deliveries to non-metro areas are subject to local transport schedules, adverse weather events, local conditions and may encounter delays.

d) Occasionally stock of some items on your Order may be held in different warehouse locations, and so the items in your Order may be shipped separately. If this is the case, we will advise you beforehand to expect more than one delivery.

 

IMPORTANT

e) You can minimise delivery problems by carefully providing your full address including unit number, floor number, building number etc., and a valid phone number, and then double-checking for typos and other errors when you place your Order on the Wacom ANZ eStore.

f) A street address is required for all Orders. Orders cannot be delivered to a PO Box.

g) If your ship-to address is not entered correctly, your delivery may be returned to us by the courier and in this case we will cancel your Order (and refund the amount paid to us for your Order, less any shipping costs incurred by us.)

 

Checking the Status of your Order

h) You can check the status of any Order by logging into your account in the Wacom ANZ eStore. Tracking numbers will also become visible in your account once the Order has been despatched, and these can be used to follow a delivery’s progress using the following sites:

  1. Australia Post: current weblink to the appropriate page is: https://auspost.com.au/mypost/track/#/search
  2. TNT: current weblink to the appropriate page is: https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html

 

Re-delivery

i) If you (or a person who accepts delivery on your behalf) are not at the ship-to address on the day we are due to deliver your Order to receive your Order (or do not answer the door) you may find your Order is re-routed to the nearest pick-up point designated by the courier. If you (or a person authorised by you) does not collect your items from this pickup point by the date set out on the delivery card left at your address by the courier, your Order will be returned to our warehouse and re-delivery will be required. If re-delivery is required we may charge you our then current re-delivery charge.

 

International Orders

j) The Wacom ANZ eStore only delivers to Australian and New Zealand physical addresses.

  1. For customers in USA, please visit: https://estore.wacom.com/en-US
  2. For Singapore, Malaysia, Indonesia, Philippines, Thailand, and Vietnam customers: https://store.wacom.sg
  3. For Korea, please visit https://store.wacom.kr
  4. For any other countries, please visit wacom.com to find a reseller nearest to you.

 

Pickups and Showroom

k) The Wacom ANZ eStore is an online-store only without a retail shopfront, and so we are unable to offer product demonstrations or a pick-up service. For the address of your nearest authorised Wacom reseller, please visit wacom.com.

 

Risk of Loss

l) The risk of loss or damage during delivery, and the risk of non-delivery is set out below:

  1. for shipments to you: Wacom accepts the risk of loss or damage to your Order during transit from the time that it leaves Wacom’s possession at its warehouse until the later of:
    1. the date and time that the courier appointed by us delivers your Order to a valid ship-to physical address provided by you, to you or a person who identifies themselves as having authority to accept the Order on your behalf; or
    2. if no one accepts delivery of your Order on the day that we are due to deliver the Order to you at a valid physical ship-to address, the date and time that the courier appointed by us attempted to make delivery at that date and place.
  2. IMPORTANT: If no one accepts delivery of your Order on the day that we are due to deliver the Order to you at a valid physical ship-to address the risk of loss or damage to the Order is your responsibility from that time onwards, even if the courier then leaves the Order at a designated collection point, returns the Order to Wacom for re-delivery or takes the Order back to its depot for subsequent re-delivery.
  3. for shipments to us. If you cancel your Order under the 30 Day Return Policy, you are responsible for all loss, damage and/or non-delivery of the Order.
  4. warranty related shipments. If an Order, or any part of the Order, is returned to us in connection with your rights under the statutory guarantees under the Australian Consumer Law or your rights under the New Zealand Fair Trading Act 1986 and/or the Consumer Guarantees Act 1993, as applicable, then Wacom will bear the cost of any shipment to and from Wacom, and the risk of loss, damage or non-delivery to you/us.
  1.