Wacom accepts payments via the following methods:

  • Credit Card: Visa or Mastercard
  • Online Banking via Momo ATM (for Vietnam only)
  • Wallet Payments: Gcash Wallet (for Philippines only), Momo E-wallets (for Vietnam only), DANA Wallet (for Indonesia only) and Apple Pay (for Singapore only)

By making a payment by credit card or by other payment methods that are accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order (including applicable taxes and applicable shipping fees and other applicable fees). When you provide your payment information, you authorize us (or a third party service provider working on our behalf) to process, verify and store your payment information and other related information. If the payment method cannot be verified, is invalid or is otherwise unacceptable, your order may be suspended until you have successfully paid us the outstanding amount, or cancelled.

Please note that it may take up to three (3) Business Days to verify your payment. You are responsible to resolve any problem we or our third party service provider encounter in order to proceed with your order. In the event you want to change or update any payment information associated with your account, you can do so at any time by logging into your account and editing your payment information. If you had paid with a credit card, your credit card will be billed upon shipment of your order.

The invoice for your purchase will be automatically issued and sent to your registered e-mail address or the e-mail address that you provided during the order process, after you have successfully placed your order on our eStore. For the avoidance of doubt, the total amount stipulated in the tax invoice will be same as the total payment for your order.

Please contact Wacom Customer Support to resolve any payment issues with regard to your order. Wacom Customer Support can be reached at:

Country/ City


Contact Number


English and Bahasa Indonesia

007 803 321 8419


English and Mandarin

1 800 81 2545


English and Tagalog

1800 1 322 0219


English and Mandarin

800 852 6114


English and Thai

1 800 012 656


English and Vietnamese

121 020150

Ho Chi Minh City

English and Vietnamese

+84 28 4458 1335