SHIPPING DETAILS & TAXES

Wacom uses parcel delivery service for the shipping of Wacom products to its customers. We provide the delivery for specific products based on weight or size. All orders ship from our warehouse in Singapore. Accordingly, all shipments to Malaysia, Indonesia, Philippines, Thailand and Vietnam will be from Wacom’s warehouse in Singapore.

All orders are subject to a one to two Business Days (as defined below) processing period before shipping and for that reason, when selecting your shipping preference, you should add up to two days to the delivery period indicated during the order process. Please note that the delivery period may be affected during holiday periods in Singapore and at the delivery location and/or by relevant custom clearance procedures. While Wacom endeavors to use industry-leading carriers to ship your orders to you, the delivery period is also subject to such carrier’s shipping capacity at the relevant time of your order and as such, may be subject to further delays.

"Business Day", whenever used herein, means a day (excluding Saturday and Sunday) on which banks generally are open for normal banking business in Singapore and such other cities as may be relevant for processing your payment.  

Currently we are only able to accept orders which shipments are intended for Singapore, Malaysia, Indonesia, Philippines, Thailand and Vietnam. Our applicable shipment charges for each order are as follows:

Standard Delivery (i.e. the product will be delivered to you within 5 Business Day after the shipment has left our warehouse)

Country of Destination

Applicable Shipment Charges

Singapore

·         Free shipment for orders worth SGD100 and above; or

·         SGD 15 for orders below SGD 100

Malaysia

·         Free shipment for orders worth MYR 300 and above; or

·         MYR 110 for orders below MYR 300

Indonesia

·         Free shipment for orders worth  IDR 1,070,000 and above ; or

·         IDR 380,000 for orders below IDR 1,070,000

Philippines

·         Free shipment for orders worth PHP 3,600 and above; or

·         PHP 1,250 for orders below PHP 3,600

Thailand

·         Free shipment for orders worth THB 2,350 and above; or

·         THB 850 for orders below THB 2,350

Vietnam

·         Free shipment for orders worth VND 1,700,000 and above; or

·         VND 600,000 for orders below VND1,700,000

 

Express Delivery (i.e. the product will be delivered to you within 3 Business Day after the shipment has left our warehouse)

Country of Destination

Applicable Shipment Charges

Singapore

·         SGD 15 for orders (a) worth SGD 100 and above; and (b) with total weight of below 10kg;

·         SGD 30 for orders (a) worth SGD 100 and above; and (b) with total weight of 10kg or more;

·         SGD 25 for orders (a) below SGD 100; and (b) with total weight of below 10kg; or

·         SGD 45 for orders (a) below SGD 100; and (b) with total weight of 10kg or more

Malaysia

·         MYR 125 for orders worth MYR 300 and above; or

·         MYR 230 for orders below MYR 300

Indonesia

·         IDR 430,000 for orders worth IDR 1,070,000 and above; or

·         IDR 800,000 for orders below IDR 1,070,000

Philippines

·         PHP 1,450 for orders worth PHP 3,600 and above; or

·         PHP 2,700 for orders below PHP 3,600

Thailand

·         THB 950 for orders worth THB 2,350 and above; or

·         THB 1,750 for orders below THB 2,350

Vietnam

·         VND 700,000 for orders worth VND 1,700,000 and above; or

·         VND 1,300,000 for orders below VND 1,700,000

Title and risk of loss or damage to a product passes to you upon delivery of the product to the carrier which delivers the product to your specified delivery location.  Wacom is not responsible for any shipping delays or problems once the product has been shipped.

How to Expedite Shipping Your Order and Avoid Delays

As set out above, you may opt for Express Delivery for the shipment of your order by paying the applicable shipment charges.

You can avoid delivery delays by providing accurate and complete information as part of submitting your order. Such information includes your full address, including company name if applicable, address and a valid phone number.

Since we use a third-party address verification system, you should enter your address information exactly as it appears on your credit card billing statement.

Lastly, save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors as part of submitting your order.

If you give us incomplete or incorrect information, we may cancel your order without being liable for any damage or costs other than repayment of any amount received from you in relation to the order we cancelled, or we may make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for any delays in the processing or shipment of your order if this is caused by you not giving us complete or correct information.

If you fail to take delivery of your order and your order is returned to Wacom by one of our shipping partners, we will not re-arrange delivery to you of the products which are subject to the foregoing order, nor will we provide you with a refund. If you wish to purchase the products subject to the foregoing order, you will need to place a new order for such products.

Order Processing by Wacom

Our warehouse processes orders only during business hours from Monday through Friday, excluding any public holidays in Singapore.

Applicable Taxes

You are responsible for all governmental taxes with regard to your purchase including but not limited to any import duties that may be applicable. The prices for the products displayed on our eStore are exclusive of any applicable governmental taxes.

Non-Refundable Shipping Fees

All shipping fees are non-refundable. For the avoidance of doubt, shipping fees cover the services provided by our shipping carrier and will not be refunded if a product is returned for any reason whatsoever.