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Wacom eStore (Europe) – Condiciones generales
Última actualización: 15 de diciembre de 2023

Bienvenido a Wacom Europe GmbH ("Wacom", "nosotros" o "nos") eStore disponible en https://estore.wacom.com  ("Sitio web"). 

Wacom Europe GmbH es una empresa registrada con sede en Zollhof 11-15, 40221 Düsseldorf, Alemania, registrada en el tribunal de distrito de Düsseldorf bajo el número de registro comercial HRB79224, emeasupport@wacom.com.

Wacom tiene el siguiente número de identificación fiscal: DE120692751 y puede ser contactada en www.wacom.com/support/contact-support.

 

1. Ámbito de aplicación

1.1 Las entregas, disposiciones y los servicios de Wacom se realizan exclusivamente sobre la base de las siguientes Condiciones generales (las "Condiciones"), salvo en la medida en que el cliente haya formalizado un acuerdo por escrito por separado con Wacom que sustituya a estas Condiciones. Los productos pueden ser productos propios de Wacom, productos de empresas asociadas con Wacom o productos de terceros (en cada caso, «Proveedor»). Wacom deberá informar al cliente a su debido tiempo y en la forma adecuada si el proveedor del producto es Wacom o un tercero. Algunos productos también pueden ir acompañados de otras condiciones (las "Condiciones del Producto"), que pueden regular, en particular, aspectos como las condiciones de suscripción o las restricciones de licencia. Si este fuera el caso, nos referiremos explícitamente a dichas Condiciones del Producto, o bien le pediremos al cliente que las acepte durante el proceso de pedido. Las Condiciones del Producto finalizarán entre su persona y el proveedor. Cualquier Condición del Producto con el proveedor Wacom Co., Ltd., tiene prioridad sobre las presentes condiciones en caso de conflicto. En el resto de casos, estas Condiciones prevalecerán.

1.2 El cliente reconoce la aplicabilidad exclusiva de las presentes Condiciones y de las Condiciones del Producto (si se aplican) como base contractual para cualquier entrega y servicio. Se excluyen todas las condiciones generales por parte del cliente que puedan entrar en conflicto, incluso si no expresamos nuestro desacuerdo explícitamente.

1.3 El cliente puede consultar e imprimir las presentes Condiciones durante todo el proceso de venta o en cualquier otro momento en nuestro sitio web. No guardaremos el presente texto contractual tras la celebración del contrato.

 

2. Interrupciones, requisitos técnicos y protección

2.1 Nuestra provisión de contenidos digitales o servicios digitales bajo las presentes Condiciones no incluye expresamente la obligación de proporcionarlos sin interrupción. En particular, el mantenimiento técnico, los ajustes del sistema, la adecuación de las medidas de seguridad u otras circunstancias técnicas del sitio web y de los productos pueden tener como consecuencia la falta de disponibilidad temporal de los contenidos o servicios digitales. Los errores técnicos pueden afectar a la usabilidad y accesibilidad del contenido o del servicio digital. 

2.2 Todos los requisitos técnicos necesarios, incluida la información sobre interoperabilidad y compatibilidad, así como las respectivas funcionalidades y medidas técnicas de protección en relación con los productos ofrecidos en nuestra tienda electrónica se describen en el sitio web o en las condiciones del producto.

3. Celebración del contrato

3.1 Somos el socio contractual del cliente para la compra de productos en la eStore. El cliente puede comprar productos como usuario registrado o mediante una cuenta de invitado. El registro está sujeto a condiciones diferentes.

3.2 En el caso de un método de pago sin función de pago inmediato (como la entrega contra factura), la presentación de los productos ofrecidos en la eStore no constituye una oferta vinculante por nuestra parte para celebrar un contrato, sino que es una invitación a que el cliente nos presente una oferta. El cliente realiza una oferta vinculante introduciendo toda la información requerida durante el proceso de pedido y haciendo clic en el botón "Finalizar pedido y pagar" ("Oferta"). Hasta que el cliente haga clic en el botón "Finalizar pedido y pagar", puede cancelar el proceso de pedido o cambiar la información en cualquier momento haciendo clic en el botón (azul) "Regresar al carrito" o navegando hacia atrás dentro del menú de migas de pan de la parte superior de la página. Confirmaremos la recepción de la oferta inmediatamente después de que hayamos recibido la oferta del cliente ("Correo electrónico de confirmación y aceptación del pedido"). El correo electrónico de confirmación y aceptación del pedido representa nuestra aceptación de la oferta del cliente ("Celebración del contrato"). Contiene las características fundamentales de su pedido.

3.3 En caso de un método de pago con función de pago inmediato, el suministro de productos en la eStore constituye una oferta vinculante para nosotros. El contrato se concluye cuando el cliente acepta nuestra oferta haciendo clic en el botón "Finalizar pedido y pagar". Hasta que el cliente haga clic en el botón "Finalizar pedido y pagar", puede cancelar el proceso de pedido o cambiar la información en cualquier momento haciendo clic en el botón (azul) "Regresar al carrito" o navegando hacia atrás dentro del menú de migas de pan de la parte superior de la página. Confirmaremos la recepción y aceptación de su pedido del cliente inmediatamente después de haber recibido su aceptación ("correo electrónico de confirmación del pedido"). Este correo electrónico de confirmación de pedido contiene las características esenciales del pedido.

 

4. Entrega, plazos de entrega y gastos de envío

4.1 Los productos de hardware se envían exclusivamente a las direcciones de envío en Noruega, Suiza y la Unión Europea, con excepción de los departamentos de ultramar franceses, Melilla, Ceuta, Heligoland, San Marino, Islas Canarias, Islas del Canal, Jersey, Guernsey, y Andorra salvo acuerdo excepcional establecido con Wacom.

4.2 Los productos de software se proporcionan exclusivamente a clientes con domicilio en los países de Noruega, Suiza y la Unión Europea. Los clientes fuera de estos países, como el Reino Unido o los EE. UU., pueden comprar nuestros productos de software a través de:

https://estore.wacom.com/en-GB  para clientes en el Reino Unido

https://estore.wacom.com/en-US  para clientes en los EE. UU.

4.3 El método de envío, la ruta de envío y la selección de la empresa de transporte es a nuestra discreción.

El cliente asume los costes de entrega. Los costes de entrega exactos se muestran antes de hacer clic en el botón "Pedir y pagar". 

4.4 Wacom estará autorizada para efectuar entregas parciales y facturarlas, siempre que ello no suponga ningún perjuicio para el uso de los productos. En caso de una entrega parcial, el cliente solo asume los gastos de envío correspondientes a la primera de las entregas parciales.

4.5 Si no se indica ningún plazo de entrega diferente durante el proceso de pedido o en el correo electrónico de confirmación y aceptación del pedido por pedidos de hardware, el plazo de entrega se encuentra entre cuatro y seis días laborables desde que el cliente haya indicado el pago/en caso de cuotas, tras la formalización del contrato.

4.6 Si no se muestra ningún otro período de provisión durante el proceso de pedido o en el correo electrónico de confirmación y aceptación del pedido, los productos de software o el acceso a los productos de software se proporcionan inmediatamente después de la conclusión del contrato o el envío del correo electrónico de confirmación del pedido.

4.7 En caso de que un producto solicitado no esté disponible debido a la falta de entrega/falta de provisión, entregas/provisiones incorrectas o retrasos por parte de los proveedores, que no hayan sido causados por nosotros (reservas de autoabastecimiento), tendremos derecho a rescindir el contrato. En este caso, notificaremos al cliente sin demora la falta de disponibilidad del producto y le reembolsaremos sin demora cualquier pago recibido por el producto respectivo.

 

5. Pago

5.1 Por último, al formalizar el contrato, el cliente está obligado a pagar el precio de los productos solicitados, más los gastos de envío o las tasas por métodos especiales de pago acordados ("Precio").

5.2 Salvo que se indique lo contrario, todos los precios indicados incluyen IVA, además de todos los gastos de entrega y envío y cargos por métodos de pago especiales acordados.

5.3 Si el cliente no es un consumidor (tal y como se define en la Cláusula 7), se aplicará lo siguiente: todos los pagos se efectuarán en fondos compensados, sin ninguna deducción o compensación y libres de y sin deducción por o a cuenta de cualquier impuesto, gravamen, importación, derechos, cargas, tasas y retenciones de cualquier naturaleza, ahora o en el futuro, impuestas por cualquier autoridad gubernamental, fiscal o de otro tipo, salvo lo requerido por la ley. Si nos vemos obligados a realizar una deducción de este tipo, el cliente nos pagará las cantidades adicionales que sean necesarias para garantizar la recepción por nuestra parte del importe total que habríamos recibido de no ser por la deducción.

5.4 El precio es pagadero a partir de la celebración del contrato. Si utiliza la transferencia bancaria como medio de pago, le pedimos que transfiera el precio inmediatamente después de la celebración del contrato, pero tiene que hacerlo a más tardar en un plazo de siete días. Para mayor claridad, en el caso de los pagos recurrentes de una suscripción, se facturará o cobrará según lo establecido en las Condiciones del Producto aplicables.

5.5 El pago se realiza con el método de pago elegido por el cliente en el proceso del pedido. Los métodos de pago disponibles se muestran antes de la celebración del contrato. Estamos en el derecho de eliminar o añadir métodos de pago concretos.

5.6 Si en el proceso de pedido figura la modalidad de pago mediante transferencia bancaria solo tras la recepción de la mercancía y la factura ("BNPL"), solo estará disponible para clientes corporativos. Para prestar este servicio, cooperamos con el proveedor de servicios financieros Billie GmbH. Asignamos el débito a Billie GmbH una vez realizada una comprobación válida de la dirección y del crédito durante el proceso de pedido. Se ruega transferir el importe de la factura dentro del plazo de pago indicado en la misma. La transferencia debe hacerse a la cuenta indicada en la factura. La política de privacidad de Billie GmbH se puede encontrar aquí: https://www.billie.io/en/privacy-policy. Se aplica además de nuestra política de privacidad y nuestros términos y condiciones de uso.

5.7 En caso de una nota de débito por devolución, el cliente está obligado a reembolsarnos los gastos reales ocasionados por la nota de débito por devolución.

5.8 El cliente tiene derecho a una compensación si se ha comprobado que sus contrademandas tienen validez legal o han sido reconocidas por Wacom o son el resultado de acuerdos recíprocos.

 

6. Plazo y rescisión

6.1 Cuando las Condiciones del Producto aplicables establezcan que el contenido digital o el servicio digital debe ser suministrado o puesto a disposición del consumidor durante un período de tiempo, el contrato se celebrará durante el plazo establecido en las Condiciones del Producto.

6.2 La rescisión por conveniencia solo es posible en virtud del derecho legal de las partes a la rescisión por causa justificada, el derecho legal del cliente a la rescisión en caso de falta de conformidad no subsanada y el derecho a la rescisión en virtud de la Cláusula 15 no se ven afectados. Existe una causa justificada que autoriza a Wacom a rescindir el contrato, en particular si el cliente infringe los derechos de uso al utilizar el contenido o el servicio más allá de lo permitido por las Condiciones del Producto aplicables y no remedia la infracción en un plazo razonable tras una advertencia.

 

 

7. Derecho de desistimiento del consumidor


El consumidor, es decir, aquella persona que celebra un contrato para el suministro de uno o más productos con fines no atribuibles principalmente a su actividad profesional comercial ni autónoma, tiene derecho a ejercer el siguiente derecho de desistimiento en la celebración de un contrato:

7.1 Instrucciones para la rescisión relativa a la entrega de mercancías, incluyendo bienes con elementos digitales

Si la obligación contractual de Wacom es la entrega de bienes (físicos), incluyendo bienes con elementos digitales, el consumidor puede ejercer el siguiente derecho de rescisión:

 

 

Instrucciones de desistimiento (bienes físicos)

Derecho de desistimiento
El cliente tiene derecho a rescindir el presente contrato en un plazo de 14 días sin justificar la causa.

El plazo de rescisión es de 14 días a partir del día en que el cliente o un tercero autorizado por el cliente, distinto del transportista, adquiera la posesión material de los bienes.

Para ejercer el derecho de rescisión, el cliente deberá informarnos (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Alemania; emeasupport@wacom.com; Teléfono +49 69 66 30 82 00 (para números locales, véase a continuación *)) de su decisión de rescindir el presente contrato mediante una declaración inequívoca (p. ej., una carta enviada por correo postal o correo electrónico). Para ello, el cliente puede utilizar el modelo de formulario de rescisión adjunto, aunque no es obligatorio. Para ello, el cliente puede utilizar el modelo de formulario de rescisión adjunto, aunque no es obligatorio.

Para cumplir con el plazo de rescisión es suficiente con que el cliente envíe la comunicación acerca del ejercicio de su derecho de rescisión antes de que se cumpla el plazo de rescisión.

Consecuencias del desistimiento
En caso de rescisión por parte del cliente, procederemos a reembolsarle sin demora y, en todo caso dentro del plazo de 14 días a partir del día en que recibamos la comunicación acerca de su rescisión del presente contrato, todos los pagos que hayamos recibido, incluidos los gastos de envío (excepto los costes adicionales derivados de la elección por parte del cliente de una modalidad de entrega diferente a la entrega estándar más económica ofrecida por nosotros). Para este reembolso, emplearemos el mismo medio de pago utilizado por el cliente en la transacción original, salvo que se haya acordado expresamente algo distinto. En ningún caso se le cobrarán importes adicionales por este reembolso. Podemos retener el reembolso de sus pagos hasta que suceda uno de los dos eventos siguientes: (i) que hayamos recibido los bienes correspondientes de su parte o (ii) que nos haya proporcionado prueba de haber procedido a devolver los bienes.

El cliente deberá devolvernos los bienes sin demora injustificada y en cualquier caso en un plazo de 14 días a partir del día en el que nos comunique su rescisión del presente contrato. El plazo se considera cumplido si nos envía los bienes antes de que se cumpla el plazo de 14 días.

El cliente deberá asumir los gastos directos relativos a la devolución de los bienes.

El cliente solo es responsable de cualquier disminución de valor de los bienes que resulte de una manipulación distinta a la necesaria para comprobar la naturaleza, las características o el funcionamiento de los bienes.

7.2 Notas especiales: No aplica cuando el producto sea un software informático precintado

El derecho de desistimiento no puede ejercerse en contratos que haya celebrado con nosotros relativos al suministro de grabaciones sonoras o de vídeo o de programas informáticos precintados que hayan sido desprecintados después de la entrega.

 

7.3 Indicaciones sobre el derecho de rescisión cuando el producto sea un contenido digital

Si la obligación contractual de Wacom es la entrega de contenido digital que no se entrega en un soporte físico, el consumidor puede ejercer el siguiente derecho de rescisión:

Instrucciones de desistimiento (contenidos digitales)

Derecho de desistimiento
El cliente tiene derecho a rescindir el presente contrato en un plazo de 14 días sin justificar la causa.

El plazo de desistimiento es de 14 días a partir del día de celebración del contrato.

Para ejercer el derecho de rescisión, el cliente deberá informarnos (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Alemania; emeasupport@wacom.com; Teléfono +49 69 66 30 82 00 (para números locales, véase a continuación *)) de su decisión de rescindir el presente contrato mediante una declaración inequívoca (p. ej., una carta enviada por correo postal o correo electrónico). Para ello, el cliente puede utilizar el modelo de formulario de rescisión adjunto, aunque no es obligatorio. El cliente puede utilizar el modelo de formulario de desistimiento adjunto, pero no es obligatorio. Para cumplir el plazo de desistimiento, basta con que envíe su comunicación sobre el ejercicio del derecho de desistimiento antes de que expire el plazo de desistimiento.

Consecuencias del desistimiento
En caso de rescisión por parte del cliente, procederemos a reembolsarle sin demora y, en todo caso dentro del plazo de 14 días a partir del día en que recibamos la comunicación acerca su rescisión del presente contrato, todos los pagos que hayamos recibido del cliente, incluidos los gastos de envío (excepto los costes adicionales derivados de la elección por parte del cliente de una modalidad de entrega diferente a la entrega estándar más económica ofrecida por nosotros). Para este reembolso, emplearemos el mismo medio de pago utilizado por el cliente en la transacción original, salvo que se haya acordado expresamente algo distinto. En ningún caso se le cobrarán importes adicionales por este reembolso.

7.4 Caducidad anticipada del derecho de rescisión en caso de contenidos digitales, que no se proporcionan en un soporte físico

7.4.1 En caso de que el consumidor esté obligado a pagar un precio monetario por un contenido digital, el derecho de rescisión del consumidor caducará por anticipado si (i) Wacom hubiera comenzado con la formalización del contrato después de que el consumidor hubiera consentido expresamente que Wacom comenzara con la formalización del contrato antes de que caducara el plazo de rescisión, (ii) el consumidor había reconocido que, con su consentimiento, perdería el derecho a desistir del contrato al iniciarse la formalización del mismo, y (iii) Wacom proporcionará al consumidor una confirmación del contrato en un soporte duradero y hará constar en ella lo anterior.

7.4.2 En caso de que el consumidor no esté obligado a pagar un precio monetario, el derecho de rescisión del consumidor caducará por anticipado cuando Wacom comience con la formalización del contrato.

7.5 Instrucciones sobre el desistimiento de servicios digitales

Si la obligación contractual de Wacom es la provisión de servicios digitales, el consumidor tiene el siguiente derecho de rescisión:

Instrucciones de desistimiento (servicios digitales)

Derecho de desistimiento
El cliente tiene derecho a rescindir el presente contrato en un plazo de 14 días sin justificar la causa.


El plazo de desistimiento es de 14 días a partir del día de celebración del contrato.


Para ejercer el derecho de rescisión, el cliente deberá informarnos (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Alemania; emeasupport@wacom.com; Teléfono +49 69 66 30 82 00 (para números locales, véase a continuación *)) de su decisión de rescindir el presente contrato mediante una declaración inequívoca (p. ej., una carta enviada por correo postal o correo electrónico). Para ello, el cliente puede utilizar el modelo de formulario de rescisión adjunto, aunque no es obligatorio. Para ello, el cliente puede utilizar el modelo de formulario de rescisión adjunto, aunque no es obligatorio.


Para cumplir con el plazo de rescisión es suficiente con que el cliente envíe la comunicación acerca del ejercicio de su derecho de rescisión antes de que se cumpla el plazo de rescisión.

Consecuencias del desistimiento
En caso de rescisión por parte del cliente, procederemos a reembolsarle sin demora y, en todo caso dentro del plazo de 14 días a partir del día en que recibamos la comunicación acerca su rescisión del presente contrato, todos los pagos que hayamos recibido del cliente, incluidos los gastos de envío (excepto los costes adicionales derivados de la elección por parte del cliente de una modalidad de entrega diferente a la entrega estándar más económica ofrecida por nosotros). Para este reembolso, emplearemos el mismo medio de pago utilizado por el cliente en la transacción original, salvo que se haya acordado expresamente algo distinto. En ningún caso se le cobrarán importes adicionales por este reembolso.


Si el cliente ha solicitado que los servicios comiencen durante el periodo de desistimiento, deberá abonarnos un importe razonable correspondiente a la proporción de los servicios ya prestados hasta el momento en que nos notifique el ejercicio del derecho de desistimiento con respecto a este contrato en comparación con el alcance total de los servicios previstos en el mismo.

 

7.4 Caducidad anticipada del derecho de rescisión en caso de servicios digitales

7.6.1 En caso de que el consumidor esté obligado a pagar un precio monetario por un servicio digital, el derecho de rescisión del consumidor caducará por anticipado con la plena prestación del servicio digital por parte de Wacom si (i) Wacom hubiera comenzado con la formalización del contrato después de que el consumidor haya dado su consentimiento expreso a Wacom de que comenzara con la formalización del contrato antes de que caducara el plazo de rescisión, y (ii) el consumidor hubiera reconocido que, con su consentimiento, perdería el derecho a desistir del contrato con la plena formalización del mismo.

7.6.2 En caso de que el consumidor no esté obligado a pagar un precio monetario, el derecho de rescisión del consumidor caduca por anticipado cuando el servicio digital se haya realizado en su totalidad.

7.7

Modelo de formulario de desistimiento

(el cliente deberá cumplimentar y enviar este formulario solo si desea rescindir el presente contrato)


— A Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Alemania; emeasupport@wacom.com ;
— Yo/nosotros (*) notifico/notificamos (*) que yo/nosotros (*) desistimos de mi/nuestro (*) contrato de venta de los siguientes bienes (*)/para la prestación del siguiente servicio (*)
— Pedido el (*)/recibido el (*)
— Nombre de los consumidores
— Dirección de los consumidores
— Firma del consumidor o consumidores (solo si este formulario se notifica en papel)
- Fecha
(*) Eliminar según corresponda.

 

8. Derecho de devolución de 30 días voluntario a partir de la recepción de los productos materiales

8.1 Sin perjuicio del derecho de rescisión que se le reconoce por ley (véase Cláusula 7.1 anterior), le concedemos al cliente un derecho adicional de devolución voluntaria durante los 30 días siguientes a haber recibido los bienes materiales. Con este derecho de devolución, el cliente puede devolver sus productos incluso tras el vencimiento del plazo de rescisión de 14 días (véase Cláusula 6 anterior) enviándolos a Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Alemania; emeasupport@wacom.com.

8.2 Para realizar una devolución, envíenos un correo electrónico a emeasupport@wacom.com . Incluya su nombre completo, número de teléfono, número de pedido, producto a devolver, cantidad a devolver y motivo de la devolución. Nuestro equipo de Atención al Cliente responderá a su solicitud en un plazo de dos días laborables («Autorización»). No podemos procesar ninguna devolución sin previa Autorización. El derecho de devolución voluntaria no se aplica al pedido de cheques regalo, contenido digital, que no se entrega en un soporte físico, o servicios digitales.

8.3 El plazo de 30 días para la devolución comienza el día de recepción de los productos. El envío de los productos dentro del plazo de 30 días se considera suficiente para cumplir con el plazo.

8.4 Reembolsaremos al cliente el precio de los productos. El cliente deberá asumir los gastos directos relativos a la devolución de los bienes. Sin embargo, no se le cargarán gastos de envío ni de gestión si utiliza nuestra etiqueta «prepagado» que puede imprimir online en su cuenta de usuario o poniéndose en contacto con nuestra atención al cliente.

8.5 Si el cliente devuelve varios productos, deberá conservar los productos por separado y en el embalaje del producto original. Le rogamos al cliente que no combine accesorios en cajas de herramientas. Los accesorios deben verificarse individualmente y aceptarse para garantizar la devolución y el reembolso íntegro.

8.6 Hasta que el plazo para ejercer el derecho de rescisión que se le reconoce por ley no haya vencido, solo resultarán aplicables los términos que se enumeran en la Cláusula 7. El derecho de devolución voluntario no limita sus derechos bajo la garantía legal.

 

9. Reserva de propiedad

Wacom conserva la propiedad de los productos entregados y proporcionados hasta el pago íntegro de todas las facturas pendientes.

 

10. Licencias de software

10.1 Todos los productos de software, incluido el software pre-instalado en los productos de hardware o el software adquirido junto con el hardware no se venden, sino que se transfieren para su uso dentro del ámbito de las Condiciones del Producto aplicables (en particular, las condiciones específicas de las licencias). Con la formalización del contrato, el cliente tendrá derecho a que Wacom le proporcione la disponibilidad de uso y los derechos de utilización en el ámbito especificado en las Condiciones del Producto y de acuerdo con las Condiciones establecidas en las mismas. La licencia es concedida por Wacom o por la tercera parte propietaria del software según el acuerdo de licencia, que está vinculado al software y/o al producto. 

10.2 Los derechos de los productos solicitados por el cliente se concederán de acuerdo con las Condiciones de los Productos correspondientes, que también se suscriben. Salvo que se indique expresamente lo contrario en las respectivas Condiciones del Producto, los derechos serán concedidos exclusivamente por el respectivo proveedor.

10.3 Los derechos necesarios para el uso de los productos se concederán de acuerdo con las respectivas Condiciones del Producto del proveedor. Estas Condiciones del Producto pueden requerir declaraciones adicionales legalmente vinculantes por parte del cliente al respectivo proveedor.El cliente estará obligado a familiarizarse con las Condiciones del Producto aplicables al producto en cuestión.

10.4 Si no se suministra ningún contrato específico de licencia de software junto con el producto, la licencia de software se otorgará con carácter no exclusivo e intransferible a un solo usuario. El software no puede ser retraducido a otras formas de código (descompilación), reconducido a etapas de desarrollo previas (ingeniería de reversión), tratado, rediseñado, desarrollado o transferido a otros soportes de datos.

10.5 Para poder solicitar software en la eStore de Wacom, el cliente necesita una cuenta Wacom ID, que puede crearse gratis en el sitio web de Wacom https://www.wacom.com o como parte del proceso de pedido de software en la tienda electrónica de Wacom correspondiente.

10.6 La oferta de pedido de software está sujeta a que la eStore de Wacom correspondiente y cualquier sistema o red de TI asociado estén disponibles para su acceso o uso. Wacom no se hace responsable de la incapacidad o imposibilidad de canjear o aprovechar la oferta si, por cualquier motivo, la eStore de Wacom o cualquiera de los sistemas o redes informáticos asociados no están disponibles para su acceso o uso.

10.7 Wacom ofrece soporte técnico a través de su servicio general de atención al cliente (www.wacom.com/support/contact-support). En caso de que se produzcan problemas graves con el software, puede ser necesario que el servicio de atención al cliente de Wacom remita al cliente al proveedor de software para que resuelva el problema más exhaustivamente, previa consulta.

10.8 Software de Corel

a. La oferta de software de Corel incluye únicamente una clave de licencia para el uso del software respectivo por parte de Corel. Esta se pondrá a disposición del cliente en su cuenta de Wacom ID una vez finalizado el proceso de pedido. Después de registrarse en Corel, el cliente debe descargar el software correspondiente del sitio web de Corel para poder utilizarlo con la clave de licencia adquirida en Wacom.

b. El cliente tiene la opción de ponerse en contacto con el servicio de atención al cliente (www.wacom.com/support/contact-support) de Wacom o el servicio de atención al cliente de Corel para obtener asistencia técnica. En caso de que se produzcan problemas graves con el software, podría ser necesario que el servicio de atención al cliente de Wacom remita al cliente al proveedor del software para que resuelva el problema de forma exhaustiva, previa consulta. Con este fin, Wacom transmitirá la clave de licencia del cliente en cuestión a Corel solicitando ponerse en contacto directamente con el cliente, por lo que no se transmitirá ningún dato personal del cliente. La posibilidad de que el cliente se ponga en contacto directamente con Corel para obtener asistencia técnica no limitará en modo alguno los derechos de garantía legales del cliente frente a Wacom.

10.9 Software de FlameBait

La oferta de software de FlameBait incluye únicamente una clave de licencia para el uso del software respectivo por parte de FlameBait. Después de registrarse de forma adicional en la plataforma DRM "Steam", el cliente debe descargar el software correspondiente del sitio web de Steam para poder utilizarlo con la clave de licencia adquirida en Wacom.

11. Deberes y obligaciones del consumidor

11.1 El cliente deberá salvaguardar todos los datos de acceso facilitados por Wacom a la eStore de Wacom y a los productos y proteger tales datos del acceso de terceros no autorizado.

11.2 El cliente deberá realizar copias de seguridad según el riesgo con regularidad de todos los datos confiados por el cliente a Wacom o sus Proveedores con la finalidad de hacer uso de estos productos.

11.3 Al usar los productos, el cliente deberá cumplir con todas las disposiciones legales aplicables. Se prohíbe el uso de productos para la transmisión, almacenamiento, difusión o cualquier otro uso del contenido que sea ilegal, inmoral, sexualmente ofensivo, insultante o que incite al odio y la violencia.

11.4 El cliente no deberá usar los productos de forma alguna que pueda comprometer la seguridad e integridad de sus datos. En particular, los productos no pueden usarse para actividades de spam, manipulación ilícita de datos o ciberataques de cualquier tipo.

11.5 En caso de incumplimiento de las Cláusulas 11.3 o 11.4, Wacom tendrá derecho a bloquear de forma temporal su acceso a los productos en cuestión. Cualquier otra reclamación por parte de Wacom así como la Cláusula 15 no se verán afectadas.

11.6 Si un tercero alega que los datos o contenidos proporcionados por el cliente dentro del ámbito de uso de los productos constituyen una violación de la ley, Wacom tendrá derecho a bloquear tales contenidos de forma temporal o permanente. En tal caso, Wacom le pedirá al cliente que interrumpa la violación o que aporte pruebas de la legalidad de los contenidos dentro de un periodo de tiempo razonable. Si el cliente no cumple con dicha petición o si no es capaz de aportar pruebas suficientes de la legalidad de los contenidos, Wacom tendrá derecho a rescindir el contrato sin previo aviso por causa justificada (sin perjuicio de otros derechos o prerrogativas).

11.7 El cliente deberá indemnizar a Wacom por cualquier reclamación de terceros presentada contra Wacom debido a un incumplimiento de la obligación por su parte durante el uso de los productos, teniendo en cuenta que (a) Wacom le informará sin demora en forma por escrito o en forma de texto de cualquier reclamación presentada por terceros y procederá a su defensa junto con el cliente y (b) Wacom no reconocerá reclamaciones de terceros ni irá más allá en el conflicto sin su consentimiento. La indemnización incluirá asimismo todos los gastos correspondientes a la defensa, tasas judiciales, sanciones y gastos necesarios que se consideran razonables y habituales en el sector.

 

12. Protección de datos

Puede consultarse información acerca del uso de datos personales por parte de Wacom en la política de privacidad disponible en https://www.wacom.com/privacy.  La recogida y el tratamiento de cookies que realizamos se describen en el Aviso sobre Cookies disponible en https://www.wacom.com/cookie-notice.

 

13. Garantía

13.1 Si el producto se suministra gratuitamente o el cliente es un consumidor (tal como se define en la Cláusula 7), el cliente tiene derecho a reclamar la garantía de acuerdo con las disposiciones legales. Las reclamaciones por daños están sujetas a lo dispuesto en la Cláusula 14.

13.2 Si el producto se suministra a título oneroso y el cliente no es un consumidor, el cliente tiene derecho a reclamar la garantía de acuerdo con las siguientes disposiciones. Las reclamaciones por daños y perjuicios están además sujetas a las disposiciones de la Cláusula 14:

(a) Solo existirá un defecto si el producto no tiene la calidad acordada contractualmente o no es adecuado para el uso que se presume contractualmente. La calidad contractual del producto resultará exclusivamente de las disposiciones de este contrato, de lo estipulado en la descripción del producto en la página web y en las Condiciones del Producto, así como de cualquier licencia suplementaria y de las condiciones de uso aplicables al respectivo producto. Para la evaluación del defecto del producto, en particular, el uso típico del producto y otras expectativas del cliente serán irrelevantes. Wacom no estará obligado a proporcionar asistencia al cliente, accesorios, incluido el embalaje, o instrucciones de instalación y otras instrucciones además de los productos, a menos que esto se haya acordado expresamente en el contrato con Wacom. En caso de divergencias que solo afecten de forma insignificante a la idoneidad del producto para el uso estipulado en el contrato, se excluirán las reclamaciones por defectos (divergencias insignificantes). No se consideran divergencias insignificantes las que afectan a los datos almacenados de tal manera que no es posible un uso económicamente razonable de las partes esenciales del producto o solo es posible en una medida limitada.

(b) En caso de un defecto, Wacom tiene derecho al cumplimiento posterior (reparación o sustitución, a su discreción) dentro de un período de tiempo razonable que permita al menos dos intentos de cumplimiento posterior. El derecho del cliente a reducir el precio o a rescindir el contrato en caso de dos fallos en el cumplimiento posterior de Wacom o a reclamar daños y perjuicios de acuerdo con la Cláusula 13 no se verá afectado.

(c) Si el defecto se refiere a la obligación continua, se aplica la Cláusula 6.

 

14. Limitación de responsabilidad

14.1 Somos plenamente responsables de la conducta dolosa o negligencia grave así como de cualquier daño ocasionado por lesiones a la vida, el cuerpo o la salud.

14.2 En caso de negligencia leve, solo nos responsabilizamos de cualquier incumplimiento de una obligación contractual material. Una obligación contractual material en el sentido de esta disposición es una obligación que debe cumplirse para hacer posible la ejecución del presente contrato, en cuyo cumplimiento generalmente se basan las partes contractuales para celebrar el contrato.

14.3 En un caso como el dispuesto en la Cláusula 14.2, no nos responsabilizamos de la falta de éxito comercial, la pérdida de beneficios o los daños indirectos.

14.4 Conforme a la anterior Cláusula 14.2, la responsabilidad se limita a los daños típicos y previsibles en el momento de celebración del contrato.

14.5 La limitación de responsabilidad se aplica de la forma expuesta anteriormente en beneficio de nuestros empleados, agentes e intermediarios.

14.6 Cualquier responsabilidad potencial por parte nuestra por cualquier garantía (que deben ser expresamente designadas como tal para que se consideren una garantía en el sentido que les otorga la ley), y por reclamaciones en base a la Ley Alemana de Responsabilidad por Productos Defectuosos o por incumplimiento de la legislación sobre protección de datos que resulte de aplicación no se verá afectada.

14.7 Wacom no asumirá ninguna otra responsabilidad. En particular, queda excluida la responsabilidad sin culpa de Wacom por los defectos iniciales según el art. 536a párr. 1 del Código Civil alemán.

 

15. Modificación del contenido digital o del servicio digital

15.1 Ocasionalmente podemos realizar actualizaciones legalmente requeridas de los contenidos digitales o servicios digitales. Las actualizaciones solo se proporcionarán durante el período de provisión establecido en estas condiciones, las Condiciones del Producto o como se describe en el sitio web. Estas actualizaciones se realizan para mantener el cumplimiento contractual de los productos, incluso por motivos de seguridad. Es posible que instalemos automáticamente actualizaciones que aborden riesgos de seguridad graves. Para otras actualizaciones, el cliente puede decidir si va a instalarlas o no. Además, cuando las Condiciones del Producto establezcan que el contenido digital o los servicios digitales se suministren o se hagan accesibles durante un período de tiempo, podemos modificar, actualizar, mejorar, suspender, descontinuar o eliminar cualquier parte del contenido digital o servicio digital más allá de lo necesario para mantener la conformidad del contenido o servicio digital de conformidad con el contrato, si se cumplen las siguientes condiciones:

(a) tenemos una razón válida para dicha modificación;

(b) dicha modificación se realiza sin coste adicional para el cliente;

(c) informamos al cliente de manera clara y comprensible de la modificación.

Las razones válidas para el propósito de esta cláusula incluyen (i) cambios en los requisitos legales o reglamentarios aplicables y la jurisprudencia aplicable (ii) la adaptación del contenido o servicio digital a un nuevo entorno técnico, a un mayor o menor número de usuarios o al cambio condiciones del mercado, (iii) cumplir con los requisitos de nuestros licenciantes o socios de distribución, reaccionar ante cambios materiales en nuestras licencias de terceros, reaccionar ante infracciones de propiedad intelectual (iv) desarrollar aún más nuestro contenido, diseño y servicios y mejorar el rendimiento, la experiencia del usuario o la seguridad del producto, (v) en beneficio de sus intereses, y/o (vi) otras razones operativas o de seguridad.

15.2 Si la modificación afecta negativamente al acceso o uso de los contenidos digitales o del servicio digital por parte del cliente, informaremos al cliente con una antelación razonable en un soporte duradero de:

(a) las características y el momento de la modificación y

(b) los derechos del cliente según las Cláusulas 15.3 y 15.4.

Esto no se aplica si el impacto negativo de su acceso o uso del contenido digital y/o servicios digitales es solo insignificante.

15.3 En los casos mencionados en la Cláusula 15.2, el cliente podrá rescindir el contrato gratuitamente en un plazo de 30 días a partir de la recepción de la información mencionada en la Cláusula 15.2 o del momento en que se haya modificado el contenido digital o el servicio digital, lo que sea posterior.

15.4 La rescisión del contrato no es posible si el impacto negativo de su acceso o uso del contenido digital y/o servicios digitales es solo insignificante, o si le hemos permitido al cliente mantener sin coste adicional el contenido digital o el servicio digital sin la modificación.

 

16. Lugar de cumplimiento y tribunal competente             

El lugar de cumplimiento y la competencia judicial corresponden exclusivamente a Düsseldorf (Alemania), siempre que se trate con un comerciante tipificado en el Código Mercantil Alemán («Kaufmann») o una corporación de derecho público, o si ha trasladado su lugar de residencia permanente al extranjero después de que estos Términos de Venta hayan entrado en vigor, o si su lugar de residencia o residencia habitual en el momento de la presentación de la demanda no se conoce o no se encuentra dentro de Alemania ni de la UE.

 

17. Disposiciones finales

17.1 El contracto está redactado en los idiomas alemán, inglés, francés, italiano o español.

17.2 Si alguna de las cláusulas de estas condiciones son o fueran total parcialmente nulas, la vigencia del resto de cláusulas no se ve afectada.

17.3 Todos los litigios derivados de esta relación jurídica se rigen por el derecho alemán, salvo el Convenio de las Naciones Unidas sobre los Contratos de Compraventa Internacional de Mercancías. Si el cliente es un consumidor (como se define en la Cláusula 7), sin embargo, dicha elección no podrá acarrear la pérdida de la protección que le proporcionen aquellas disposiciones que no puedan excluirse mediante acuerdo en virtud de la ley del país en el que el consumidor tiene su residencia habitual.

17.4 Información sobre la Resolución de Litigios en Línea: La Comisión Europea ofrece una plataforma de Internet para la Resolución de Litigios en Línea («Plataforma RLL»). La plataforma RRL sirve como punto de contacto para la resolución extrajudicial de litigios derivados de las obligaciones contractuales que surjan de los contratos de venta en línea o de los contratos de servicios en línea. Puede accederse a la plataforma RLL en http://ec.europa.eu/consumers/odr. No estamos obligados ni dispuestos a participar en un proceso de resolución de litigios ante un organismo de arbitraje para consumidores.

 

Wacom Europe GmbH, eStore, Zollhof 11-15, 40221 Düsseldorf, Alemania

 

* Podemos ayudarle en inglés, alemán, francés, italiano, español y ruso.

 

Reino Unido
+44 207 744 08 31

Austria
+43 1 790 825 550

Bélgica
+32 2 275 06 91

Francia
+33 1 7020 0070

Alemania
+49 69 66 30 82 00

Italia
+39 02 4528 7050

Rusia
+7 4992722061

España
+34 91 787 0346

Suiza
+41 (0)44 212 2818

Otros países
+44 207 949 0392
+49 6966404393

 

 

IT

Wacom eStore (Europe) – Condizioni generali
Ultimo aggiornamento: 15 dicembre 2023

Benvenuti sull'eStore di Wacom Europe GmbH ("Wacom", "noi" o "a noi") disponibile al link https://estore.wacom.com  ("Sito web"). 

Wacom Europe GmbH è una società tedesca iscritta al registro delle imprese del Tribunale distrettuale di Düsseldorf al numero HRB79224, emeasupport@wacom.com, con centrale all'indirizzo Zollhof 11-15, 40221 Düsseldorf, Germania.

Wacom è identificata con numero di partita IVA DE120692751 e può essere contattata alla pagina web www.wacom.com/support/contact-support.

 

1. Ambito di applicazione

1.1 Le consegne e i servizi vengono effettuati esclusivamente sulla base dei seguenti Condizioni generali (le "Condizioni"), ad eccezione del caso in cui il cliente abbia stipulato un accordo scritto separato con Wacom che sostituisce le presenti Condizioni. I prodotti possono essere prodotti propri di Wacom, prodotti di società associate a Wacom o prodotti di terzi (in ogni caso "Fornitore"). Wacom informerà il cliente in tempo utile e in modo appropriato se il Fornitore del prodotto è Wacom o una terza parte. Alcuni prodotti possono anche essere accompagnati da altre condizioni generali (le "Condizioni del prodotto"), che possono regolare in particolare aspetti quali le condizioni di abbonamento o le restrizioni di licenza. In tal caso, faremo esplicito riferimento a tali Condizioni del prodotto o chiederemo esplicitamente all'utente di accettarle durante il processo di ordinazione. Le Condizioni del Prodotto saranno stipulate tra l'utente e il Fornitore. In caso di conflitto, le Condizioni del Prodotto con il Fornitore Wacom Co., Ltd. hanno la precedenza sulle presenti Condizioni. In tutti gli altri casi, le presenti Condizioni prevalgono.

1.2 Il cliente riconosce l'applicabilità esclusiva delle presenti Condizioni e delle Condizioni del Prodotto (se applicabili) come base contrattuale per qualsiasi consegna, fornitura e servizio. Eventuali condizioni generali contrastanti sono esclusi, anche se non ci opponiamo espressamente ad essi.

1.3 Il cliente può consultare e stampare le Condizioni attuali dal nostro sito web in qualunque fase del processo di ordinazione e in ogni altro momento. Dopo la conclusione del contratto non archivieremo il presente documento contrattuale.

 

2. Interruzioni, requisiti tecnici e protezione

2.1 La nostra fornitura di contenuti digitali o servizi digitali ai sensi delle presenti Condizioni non include espressamente l'obbligo di fornirli senza interruzioni. In particolare, la manutenzione tecnica, le regolazioni del sistema, l'adeguamento delle misure di sicurezza o altre circostanze tecniche sul Sito Web e sui prodotti possono comportare la temporanea indisponibilità del contenuto digitale o del servizio digitale. Gli errori tecnici possono compromettere la fruibilità e l'accessibilità del contenuto digitale o del servizio digitale. 

2.2 Tutti i requisiti tecnici necessari, comprese le informazioni sull'interoperabilità e la compatibilità, nonché le rispettive funzionalità e misure di protezione tecnica in relazione ai prodotti offerti nel nostro eStore sono descritti sul Sito Web o nelle Condizioni del Prodotto.

3. Conclusione del Contratto

3.1 Siamo il partner contrattuale del cliente per l'acquisto di prodotti dall'eStore. Il cliente può ordinare prodotti in qualità di utente registrato o utilizzando un account ospite. La registrazione è regolata da condizioni separate.

3.2 Nel caso in cui venga scelta una modalità di pagamento senza funzione di pagamento immediato (come la consegna contro fattura), la presentazione dei prodotti offerti nell'eStore non costituisce da parte nostra un'offerta vincolante per la conclusione di un contratto, ma rappresenta un invito al cliente a presentarci un'offerta. Il cliente può presentare un'offerta vincolante inserendo tutte le informazioni richieste durante il processo di ordinazione e cliccando poi sul pulsante "Ordina e paga" ("Offerta"). Fin quando non avrà cliccato sul pulsante "Ordina e paga", il cliente può annullare il processo di ordinazione o modificare le informazioni in qualunque momento cliccando sul pulsante (blu) "Ritorna al carrello" o tornando indietro al menu breadcrumb nella parte superiore della pagina. Confermeremo la ricezione dell'offerta immediatamente dopo aver ricevuto l'offerta del cliente ("E-mail di conferma e accettazione dell'ordine"). Tale e-mail di conferma e accettazione dell'ordine rappresenta la nostra accettazione dell'Offerta del cliente ("Conclusione del Contratto"). Essa contiene le caratteristiche essenziali dell'ordine del cliente.

3.3 Nel caso in cui venga scelto un metodo di pagamento con funzione di pagamento immediato, la presentazione dei prodotti nell'eStore costituisce un'offerta vincolante da parte nostra. Il contratto si considera concluso quando il cliente accetta la nostra offerta cliccando sul pulsante "Ordina e paga". Fin quando non avrà cliccato sul pulsante "Ordina e paga", il cliente può annullare il processo di ordinazione o modificare le informazioni in qualunque momento cliccando sul pulsante (blu) "Ritorna al carrello" o tornando indietro al menu breadcrumb nella parte superiore della pagina. Confermeremo la ricezione e l'accettazione dell'ordine del cliente immediatamente dopo averla ricevuta ("E-mail di conferma dell'ordine"). Questa e-mail di conferma dell'ordine contiene le caratteristiche essenziali dell'ordine del cliente.

 

4. Consegna, date di consegna, costi di spedizione

4.1 I prodotti hardware vengono spediti esclusivamente a indirizzi di spedizione nei paesi della Norvegia, della Svizzera e dell'Unione Europea, ad esclusione dei Dipartimenti francesi d'Oltremare, Melilla, Ceuta, Helgoland, San Marino, Isole Canarie, Isole del Canale, Jersey, Guernsey e Andorra, a meno che non venga stipulato un accordo speciale straordinario con Wacom.

4.2 I prodotti software vengono forniti esclusivamente ai clienti che hanno il loro indirizzo di residenza in Norvegia, Svizzera e nell'Unione Europea. I clienti al di fuori di tali Paesi, come il Regno Unito o gli Stati Uniti, sono invitati ad acquistare i nostri prodotti software tramite:

https://estore.wacom.com/en-GB  per i clienti del Regno Unito

https://estore.wacom.com/en-US  per i clienti negli Stati Uniti

4.3 Il metodo e l'itinerario di spedizione e la scelta dello spedizioniere sono a nostra discrezione.

I costi di consegna sono a carico del cliente. L’esatto ammontare dei costi di consegna verrà visualizzato prima di cliccare sul pulsante "Ordina e paga". 

4.4 Wacom ha diritto a effettuare servizi parziali e a fatturarli se ciò non va a scapito dell'uso dei prodotti. In caso di consegna parziale, il cliente è tenuto a farsi carico unicamente dei costi di consegna relativi al primo lotto recapitato.

4.5 Se nel corso del processo d’ordine o nella e-mail di conferma e accettazione dell’ordine non viene visualizzato nessun altro periodo di consegna, il periodo di consegna per prodotti hardware sarà di 4-6 giorni lavorativi da quando il cliente avrà dato istruzioni di effettuare il pagamento, oppure, in caso di pagamento rateale, dalla Conclusione del Contratto.

4.6 Se durante il processo d'ordine o nell'e-mail di conferma e accettazione dell'ordine non viene indicato un altro termine di fornitura, i prodotti software o l'accesso ai prodotti software vengono forniti immediatamente dopo la conclusione del Contratto o l'invio dell'e-mail di conferma dell'ordine.

4.7 Nel caso in cui un prodotto ordinato non sia disponibile a causa della mancata consegna, di consegne errate o ritardate da parte dei nostri fornitori, che non siano state causate da noi (riserve di autofornitura), siamo autorizzati a rescindere il contratto. In questo caso, informeremo il cliente della non disponibilità del prodotto senza indebito ritardo e rimborseremo prontamente il pagamento ricevuto dal cliente per il rispettivo prodotto.

 

5. Pagamento

5.1 Dopo la Conclusione del Contratto, il cliente sarà tenuto a pagare il prezzo dei prodotti ordinati, più gli eventuali costi di consegna e le commissioni per eventuali metodi speciali di pagamento concordati al momento della Conclusione del Contratto ("Prezzo").

5.2 Salvo indicazione diversa, tutti i prezzi sono comprensivi di IVA e ad essi vanno aggiunti i costi di consegna e le spese di spedizione concordati, nonché le commissioni per eventuali metodi speciali di pagamento.

5.3 Quanto segue è valido se il cliente non è un consumatore (come definito nella Clausola 7): tutti i pagamenti devono essere effettuati in fondi puliti, senza alcuna detrazione o compensazione e senza detrazioni per o a causa di tasse, imposte, importazioni, dazi, oneri, commissioni e trattenute di qualsiasi natura imposte ora o in futuro da qualsivoglia autorità governativa, fiscale o di altro tipo, salvo quanto richiesto dalla legge. Se ci troviamo costretti a effettuare tali detrazioni, il cliente ci pagherà gli importi aggiuntivi necessari per assicurarci la ricezione dell'intero importo che avremmo ricevuto senza la detrazione.

5.4 Il Prezzo è esigibile al momento della Conclusione del Contratto. Se il cliente utilizza il bonifico bancario come mezzo di pagamento, gli chiediamo di trasferire il Prezzo immediatamente dopo la Conclusione del Contratto, ma è tenuto a farlo entro e non oltre sette giorni. Per chiarezza, in caso di pagamenti ricorrenti per un abbonamento, fattureremo o addebiteremo gli importi al cliente come stabilito nelle Condizioni del prodotto applicabili.

5.5 Il pagamento verrà effettuato con il metodo scelto durante il processo d’ordine. I metodi di pagamento disponibili verranno visualizzati prima della Conclusione del Contratto. Noi abbiamo diritto a eliminare o ad aggiungere specifici metodi di pagamento.

5.6 Se il metodo di pagamento con bonifico bancario solo dopo il ricevimento della merce e della fattura ("BNPL") è elencato nel processo d'ordine, è disponibile solo per i clienti aziendali. Per fornire questo servizio, collaboriamo con il fornitore di servizi finanziari Billie GmbH. Cediamo il debito a Billie GmbH dopo che è stato effettuato un controllo dell'indirizzo e del credito valido durante il processo di ordinazione. Si prega di trasferire l'importo della fattura entro il termine di pagamento indicato sulla fattura. Il bonifico deve essere effettuato sul conto indicato in fattura. L'informativa sulla privacy di Billie GmbH è disponibile al seguente link: https://www.billie.io/en/privacy-policy. Si applica in aggiunta alla nostra informativa sulla privacy e alle nostre Condizioni di utilizzo.

5.7 Qualora venga emessa una nota di addebito di ritorno, il cliente sarà tenuto a rimborsarci i costi effettivamente sostenuti con tale nota di addebito.

5.8 Il cliente avrà diritto a una compensazione laddove si stabilisca che le sue contropretese siano legalmente valide, o esse siano state riconosciute da Wacom o siano il risultato di accordi reciproci.

 

6. Durata e risoluzione

6.1 Se le Condizioni del prodotto applicabili prevedono che il contenuto digitale o il servizio digitale sia fornito o reso accessibile al consumatore per un determinato periodo di tempo, il contratto sarà concluso per la durata stabilita nelle Condizioni del prodotto.

6.2 La risoluzione per convenienza è consentita solo in base al diritto legale delle parti di risolvere il contratto per giusta causa. Il diritto legale dell'utente di risolvere il contratto in caso di mancanza di conformità non risolta e il diritto di risoluzione ai sensi della Clausola 15 resta impregiudicato. La giusta causa che autorizza Wacom a risolvere il contratto sussiste in particolare se il cliente viola i diritti d'uso utilizzando il contenuto o il servizio oltre quanto consentito dalle Condizioni del prodotto applicabili e non rimedia alla violazione entro un periodo di tempo ragionevole dopo un avvertimento.

 

 

7. Diritto di recesso dei consumatori


I consumatori, ossia le persone fisiche che concludono un contratto di fornitura di uno o più prodotti per finalità non attribuibili in via predominante alla loro attività commerciale o professionale, godono, nel momento in cui concludono un contratto, del diritto di recesso descritto di seguito:

7.1 Istruzioni sul recesso in relazione alla consegna della merce, comprese le merci con componenti digitali

Laddove l'obbligo contrattuale di Wacom preveda la consegna di merci (fisiche), compresi quelle con componenti digitali, il consumatore gode del seguente diritto di recesso:

 

 

Istruzioni per il recesso (beni fisici)

Diritto di recesso
Il cliente ha diritto a recedere dal presente contratto entro 14 giorni, senza dover fornire alcuna motivazione.

Il periodo di recesso scade dopo che siano trascorsi 14 giorni dalla data in cui il cliente o un terzo diverso dal vettore e indicato dal cliente, prende fisicamente possesso dell'ultima merce.

Per poter esercitare il diritto di recesso, il cliente ha l’obbligo di comunicarci (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germania; emeasupport@wacom.com; telefono +49 69 66 30 82 00 (per i numeri locali, controllare di seguito *)) la propria decisione di recedere dal presente contratto rilasciando una dichiarazione esplicita in tal senso (ad es. una lettera inviata per posta o email). Il cliente ha facoltà, ma non l'obbligo, di utilizzare il modulo di recesso in allegato. È possibile utilizzare il modello di modulo di recesso allegato, ma non è obbligatorio.

Per rispettare il termine per il recesso, è sufficiente che il cliente invii la comunicazione con cui dichiara di voler esercitare il proprio diritto prima dello scadere del periodo di recesso.

Effetti del recesso
Qualora il cliente receda dal presente contratto, noi gli rimborseremo tutti i pagamenti da lui effettuati, inclusi i costi di consegna (ad eccezione dei costi supplementari dovuti alla scelta, da parte del cliente, di un tipo di consegna diverso dal tipo meno costoso di consegna standard da noi offerto), senza indebiti ritardi e in ogni caso non oltre 14 giorni dalla data in cui siamo informati della sua decisione di recedere dal contratto. Provvederemo al rimborso utilizzando il medesimo mezzo di pagamento utilizzato dal cliente per la transazione iniziale, salvo che il cliente non abbia espressamente convenuto altrimenti; in ogni caso, egli non dovrà sostenere alcuna spesa come conseguenza del suddetto rimborso. Potremo sospendere il rimborso fino a quando non saremo rientrati in possesso della merce o il cliente non avrà comprovato di avercela rispedita, a seconda di quale dei due fatti si verifichi per primo.

Il cliente dovrà rispedirci la merce senza indebiti ritardi e in ogni caso non oltre 14 giorni dalla data in cui ci abbia comunicato di voler recedere dal presente contratto. Il termine sarà rispettato se il cliente ci rispedirà la merce prima dello scadere del periodo di 14 giorni.

Il cliente dovrà sostenere il costo della restituzione della merce.

Il cliente sarà responsabile unicamente della diminuzione del valore della merce causata da una manipolazione della merce diversa da quella necessaria per stabilire la natura, le caratteristiche e il funzionamento della merce stessa.

7.2 Note speciali: Non sussistenza per i software informatici sigillati

Il diritto di recesso non sussiste per i contratti di fornitura di registrazioni audio o video sigillati o di software sigillati, ove aperti dopo la consegna.

 

7.3 Istruzioni per il recesso riguardante contenuti digitali

Laddove l'obbligo contrattuale di Wacom preveda la consegna di contenuti digitali, che non saranno consegnati da un supporto dati fisico, il consumatore gode del seguente diritto di recesso:

Istruzioni per il recesso (contenuti digitali)

Diritto di recesso
Il cliente ha diritto a recedere dal presente contratto entro 14 giorni, senza dover fornire alcuna motivazione.

Il cliente ha diritto a recedere dal presente contratto entro 14 giorni senza dover fornire alcuna motivazione.

Per poter esercitare il diritto di recesso, il cliente ha l’obbligo di comunicarci (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germania; emeasupport@wacom.com; telefono +49 69 66 30 82 00 (per i numeri locali, controllare di seguito *)) la propria decisione di recedere dal presente contratto rilasciando una dichiarazione esplicita in tal senso (ad es. una lettera inviata per posta o email). Il cliente ha facoltà, ma non l'obbligo, di utilizzare il modulo di recesso in allegato. È possibile utilizzare il modello di modulo di recesso allegato, ma non è obbligatorio. Per rispettare il termine di recesso, è sufficiente che il cliente invii la sua comunicazione relativa all'esercizio del diritto di recesso prima che il termine di recesso sia scaduto.

Effetti del recesso
Qualora il cliente receda dal presente contratto, noi gli rimborseremo tutti i pagamenti da lui effettuati, inclusi i costi di consegna (ad eccezione dei costi supplementari dovuti alla scelta, da parte del cliente, di un tipo di consegna diverso dal tipo meno costoso di consegna standard da noi offerto), senza indebiti ritardi e in ogni caso non oltre 14 giorni dalla data in cui siamo informati della sua decisione di recedere dal contratto. Provvederemo al rimborso utilizzando il medesimo mezzo di pagamento utilizzato dal cliente per la transazione iniziale, salvo che il cliente non abbia espressamente convenuto altrimenti; in ogni caso, egli non dovrà sostenere alcuna spesa come conseguenza del suddetto rimborso.

7.4 Scadenza anticipata del diritto di recesso in caso di contenuti digitali non forniti su supporto fisico

7.4.1 Nel caso in cui il consumatore sia obbligato a corrispondere un prezzo monetario per il contenuto digitale, il diritto di recesso del consumatore decade anticipatamente se (i) Wacom ha iniziato l'esecuzione del contratto dopo che il consumatore aveva espressamente acconsentito a Wacom di iniziare l'esecuzione del contratto prima della scadenza del periodo di recesso, (ii) il consumatore ha riconosciuto che con il suo consenso avrebbe perso il diritto di recedere dal contratto al momento dell'inizio dell'esecuzione del contratto, e (iii) Wacom fornisce al consumatore una conferma del contratto su un supporto durevole e vi dichiara quanto sopra.

7.4.2 Nel caso in cui il consumatore non sia obbligato a corrispondere un prezzo monetario, il diritto di recesso del consumatore si estingue anticipatamente quando Wacom ha iniziato l'esecuzione del contratto.

7.5 Istruzioni per il recesso relativamente ai servizi digitali

Se l'obbligo contrattuale di Wacom è la fornitura di servizi digitali, il consumatore ha il seguente diritto di recesso:

Istruzioni per il recesso (servizi digitali)

Diritto di recesso
Il cliente ha diritto a recedere dal presente contratto entro 14 giorni, senza dover fornire alcuna motivazione.


Il cliente ha diritto a recedere dal presente contratto entro 14 giorni senza dover fornire alcuna motivazione.


Per poter esercitare il diritto di recesso, il cliente ha l’obbligo di comunicarci (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germania; emeasupport@wacom.com; telefono +49 69 66 30 82 00 (per i numeri locali, controllare di seguito *)) la propria decisione di recedere dal presente contratto rilasciando una dichiarazione esplicita in tal senso (ad es. una lettera inviata per posta o email). Il cliente ha facoltà, ma non l'obbligo, di utilizzare il modulo di recesso in allegato. È possibile utilizzare il modello di modulo di recesso allegato, ma non è obbligatorio.


Per rispettare il termine per il recesso, è sufficiente che il cliente invii la comunicazione con cui dichiara di voler esercitare il proprio diritto prima dello scadere del periodo di recesso.

Effetti del recesso
Qualora il cliente receda dal presente contratto, noi gli rimborseremo tutti i pagamenti da lui effettuati, inclusi i costi di consegna (ad eccezione dei costi supplementari dovuti alla scelta, da parte del cliente, di un tipo di consegna diverso dal tipo meno costoso di consegna standard da noi offerto), senza indebiti ritardi e in ogni caso non oltre 14 giorni dalla data in cui siamo informati della sua decisione di recedere dal contratto. Provvederemo al rimborso utilizzando il medesimo mezzo di pagamento utilizzato dal cliente per la transazione iniziale, salvo che il cliente non abbia espressamente convenuto altrimenti; in ogni caso, egli non dovrà sostenere alcuna spesa come conseguenza del suddetto rimborso.


se il cliente ha richiesto l'inizio dei servizi durante il periodo di recesso, è tenuto a pagarci un importo ragionevole corrispondente alla proporzione dei servizi già forniti fino al momento in cui ci comunichi l'esercizio del diritto di recesso in relazione al presente contratto rispetto alla portata totale dei servizi previsti dal contratto.

 

7.6 Scadenza anticipata del diritto di recesso in caso di servizi digitali

7.6.1 Nel caso in cui il consumatore sia obbligato a corrispondere un prezzo monetario per un servizio digitale, il diritto di recesso del consumatore scade prematuramente al momento della completa esecuzione del servizio digitale da parte di Wacom se (i) Wacom ha iniziato l'esecuzione del contratto dopo che il consumatore ha espressamente acconsentito a Wacom di iniziare l'esecuzione del contratto prima della scadenza del periodo di recesso, e (ii) il consumatore ha riconosciuto che con il suo consenso avrebbe perso il diritto di recedere dal contratto al momento della completa esecuzione del contratto

7.6.2 Nel caso in cui il consumatore non sia obbligato a corrispondere un prezzo monetario, il suo diritto di recesso si estingue anticipatamente quando il servizio digitale è stato interamente eseguito.

7.7

Modello di modulo di recesso

(compilare e restituire il presente modulo solo se si desidera recedere dal contratto)


— To Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ;
— Io/noi (*) con la presente comunico/comunichiamo (*) di voler recedere dal mio/nostro (*) contratto di compravendita, relativo alla fornitura della seguente merce (*)/alla prestazione del seguente servizio (*)
— Ordinato in data (*)/ricevuto in data (*)
— Nome/i del/i consumatore/i
— Address of consumer(s)
— Firma/e del/i consumatore/i (solo se il modulo viene inviato in forma cartacea)
— Data
(*) (*) Cancellare la dicitura se non pertinente.

 

8. Diritto di restituzione volontaria a 30 giorni in seguito al ricevimento di prodotti fisici

8.1 Fatto salvo l'obbligo di riconoscere al cliente il diritto di recesso (vedere la precedente Clausola 7.1), concediamo al cliente altresì il diritto alla restituzione volontaria a 30 giorni dal ricevimento di un prodotto fisico. Tale diritto di restituzione consente al cliente di restituire un prodotto anche dopo lo scadere del periodo di recesso di 14 giorni (vedere la precedente Clausola 6) spedendolo a Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germania; emeasupport@wacom.com.

8.2 Per effettuare un reso si prega di inviare un'e-mail a emeasupport@wacom.com . Si prega di includere il nome completo, il numero di telefono, il numero d'ordine, il prodotto da restituire, la quantità da restituire e il motivo del reso. Il nostro Servizio clienti risponderà alla richiesta del cliente nel giro di due giorni lavorativi ("Autorizzazione"). Senza tale Autorizzazione preventiva, non potremo dar seguito alla richiesta di reso. Il diritto di reso volontario non si applica all'ordine di buoni regalo, contenuti digitali non consegnati su supporto fisico o servizi digitali.

8.3 Il periodo di restituzione a 30 giorni decorre dalla data di ricevimento dei prodotti. Per l’osservanza di tale periodo è sufficiente che la consegna venga effettuata alla data prevista.

8.4 Provvederemo a rimborsare al cliente il Prezzo dei prodotti.Il cliente dovrà sostenere il costo della restituzione della merce. Tuttavia, non addebiteremo al cliente le spese di spedizione e gestione qualora egli utilizzi l'etichetta di restituzione prepagata, stampabile online dall'account utente o contattando il Servizio clienti.

8.5 Se si restituiscono più prodotti, si raccomanda di mantenerli separati e nella loro confezione originale. Si raccomanda altresì di non mischiare gli accessori nelle scatole degli strumenti. Gli accessori devono essere controllati e approvati uno per uno per verificare la completezza della restituzione e poter garantire il pieno rimborso.

8.6 Fino allo scadere del periodo obbligatorio per legge del diritto di recesso, si applicano unicamente le condizioni di legge di cui alla Clausola 7. Il diritto alla restituzione volontaria non limita i diritti di garanzia a disposizione del cliente ai sensi della legge.

 

9. Riserva della proprietà

Wacom mantiene la proprietà dei prodotti e dei contenuti consegnati e forniti fino al completo pagamento di tutte le relative fatture.

 

10. Licenze software

10.1 Tutti i prodotti software, compresi i software preinstallati nei prodotti hardware o i software acquistati insieme all'hardware, non sono venduti ma trasferiti per l'uso nell'ambito delle Condizioni del prodotto applicabili (in particolare le condizioni di licenza). Con la Conclusione del contratto, il cliente ha il diritto di ottenere da Wacom la disponibilità all'uso e i diritti d'uso nell'ambito specificato nelle Condizioni del prodotto e in conformità alle condizioni ivi indicate. La licenza è concessa da Wacom o dal fornitore che possiede il software in base alle Condizioni del prodotto, che sono collegate al software e/o al prodotto. 

10.2 I diritti per i prodotti ordinati dal cliente vengono concessi in base alle Condizioni del prodotto in questione, che vengono a loro volta concluse. Se non espressamente indicato diversamente nelle rispettive Condizioni del prodotto, i diritti vengono concessi esclusivamente dal rispettivo Fornitore.

10.3 I diritti necessari per l'utilizzo dei prodotti vengono concessi in conformità alle rispettive Condizioni del prodotto del Fornitore. Queste Condizioni del prodotto possono richiedere ulteriori dichiarazioni giuridicamente vincolanti da parte del cliente al rispettivo Fornitore.Il cliente è tenuto a familiarizzare con le Condizioni del prodotto applicabili al prodotto in questione.

10.4 Qualora il prodotto non venga fornito con un esplicito accordo di licenza per il software, la licenza del software verrà concessa in via non esclusiva e non trasferibile a un solo utente. È vietato ritradurre il software in altre forme di codice (decompilazione), riportarlo a stadi di sviluppo precedenti (reverse engineering), modificarlo, convertirlo, svilupparlo ulteriormente o trasferirlo su un altro supporto dati.

10.5 Per poter ordinare il software nel Wacom eStore, il cliente necessita di un account Wacom ID, che può essere creato gratuitamente sul sito web Wacom https://www.wacom.com o come parte del processo di ordinazione del software nel rispettivo Wacom eStore.

10.6 L'offerta per l'ordinazione del Software è subordinata alla disponibilità per l'accesso o l'utilizzo del rispettivo Wacom eStore e di tutti i sistemi o reti IT associati. Wacom non è responsabile per l'impossibilità o il mancato riscatto o l'utilizzo dell'offerta se per qualsiasi motivo il Wacom eStore o qualsiasi sistema o rete IT associato non sono disponibili per l'accesso o l'utilizzo.

10.7 Wacom offre supporto tecnico tramite il proprio servizio clienti generale (www.wacom.com/support/contact-support). Nel caso in cui si verifichino problemi gravi con il software, il servizio clienti di Wacom potrebbe indirizzare il cliente al fornitore del software per una risoluzione più approfondita del problema, previa consultazione.

10.8 Software di Corel

a. L'offerta per il software di Corel include solo una chiave di licenza per l'utilizzo del rispettivo software di Corel. Questo sarà reso disponibile al cliente nel suo account Wacom ID dopo il completamento del processo d'ordine. Dopo un'ulteriore registrazione presso Corel, il cliente deve scaricare il software corrispondente dal sito web di Corel per poterlo utilizzare con la chiave di licenza acquistata presso Wacom.

b. Il cliente ha la possibilità di contattare il servizio clienti Wacom (www.wacom.com/support/contact-support) o il servizio clienti di Corel per ricevere assistenza tecnica. In caso di problemi gravi con il software, il servizio clienti di Wacom potrebbe indirizzare il cliente al fornitore del software per una soluzione approfondita del problema, previa consultazione. A tal fine, la chiave di licenza del cliente interessato sarà trasmessa da Wacom a Corel con la richiesta di contattare direttamente il cliente, senza che siano trasmessi i dati personali del cliente. La possibilità per il cliente di contattare direttamente Corel per l'assistenza tecnica non limiterà in alcun modo i diritti di garanzia legale del cliente nei confronti di Wacom.

10.9 Software di FlameBait

L'offerta per il software di FlameBait include solo una chiave di licenza per l'utilizzo del rispettivo software di FlameBait. Dopo un'ulteriore registrazione presso la piattaforma DRM "Steam", il cliente deve scaricare il software corrispondente dal sito web di Steam per poterlo utilizzare con la chiave di licenza acquistata presso Wacom.

11. Doveri e obblighi del cliente

11.1 Il cliente è tenuto a salvaguardare i dati di accesso, forniti da Wacom, all'eStore di Wacom e ai prodotti, nonché a proteggere tali dati dall'accesso di terzi non autorizzati.

11.2 Il cliente è tenuto a eseguire regolarmente copie di backup adeguate al rischio per tutti i dati da lui affidati a Wacom o ai Fornitori di quest’ultima ai fini dell'utilizzo di tali prodotti.

11.3 Nell'utilizzare i prodotti, l’utente è tenuto a ottemperare a tutte le disposizioni di legge. È vietato l'utilizzo di prodotti per la trasmissione, l'archiviazione, la diffusione o altro uso di contenuti illegali, immorali, osceni, offensivi o che incitino all'odio e alla violenza.

11.4 È fatto divieto al cliente di utilizzare i prodotti in qualunque modo che possa compromettere la loro sicurezza e integrità. In particolare, i prodotti non devono essere utilizzati per diffondere spam, manipolare i dati in maniera illegale o condurre attacchi cibernetici di qualsivoglia natura.

11.5 In caso di violazione delle Clausole 11.3 o 11.4, Wacom avrà diritto a bloccare temporaneamente l'accesso del cliente ai prodotti interessati. In questo caso, gli ulteriori diritti a disposizione di Wacom e la Clausola 15 resteranno inalterati.

11.6 Laddove un terzo sostenga che i dati o contenuti forniti dal cliente nell’ambito dell'utilizzo dei prodotti violino la legge, Wacom avrà diritto a bloccare detti contenuti completamente o in via temporanea. In simili casi, Wacom chiederà al cliente di porre fine alla violazione o di fornire prove sufficienti della legalità dei contenuti entro un tempo ragionevole. Qualora il cliente non ottemperi a tale richiesta o non sia in grado di fornire prove sufficienti della legalità dei contenuti, Wacom avrà diritto – fatti salvi eventuali ulteriori diritti – a risolvere il contratto per giusta causa senza preavviso.

11.7 Il cliente è tenuto a indennizzare Wacom rispetto a tutte le pretese di terzi nei confronti della stessa Wacom per violazione di un obbligo del cliente durante l’utilizzo dei prodotti, a condizione che (a) Wacom informi tempestivamente il cliente per iscritto o in forma testuale dell'esistenza di pretese di terzi e conduca la difesa consultandosi con il cliente e che (b) Wacom non riconosca tali pretese e non le ponga fuori questione senza il consenso del cliente. Tale indennizzo include anche tutte le spese giudiziarie e per la difesa, le ammende nonché le altre spese necessarie, considerate ragionevoli e consuete nel settore di appartenenza.

 

12. Protezione dei dati

Informazioni sull'utilizzo dei dati personali da parte di Wacom sono contenute nell’Informativa sulla privacy consultabile all’indirizzo https://www.wacom.com/privacy. La raccolta e il trattamento dei cookie sono descritti nell'Informativa sui cookie di Wacom consultabile all’indirizzo https://www.wacom.com/cookie-notice.

 

13. Garanzia

13.1 Se il prodotto viene fornito gratuitamente o se il cliente è un consumatore (ai sensi della Clausola 7), il cliente può esercitare i diritti di garanzia conformemente alle disposizioni di legge. I diritti di risarcimento danni sono soggetti alle disposizioni della Clausola 14.

13.2 Se il prodotto viene fornito a pagamento e il cliente non è un consumatore, il cliente può esercitare i diritti di garanzia conformemente alle seguenti disposizioni. I diritti di risarcimento danni sono inoltre soggetti alle disposizioni della Clausola 14:

(a) Un difetto sussiste solo se il prodotto non ha la qualità convenuta per contratto o non è adatto all'uso previsto per contratto. La qualità convenuta nel contratto del prodotto deriva esclusivamente dalle disposizioni del presente contratto, dalle clausole contenute nella descrizione del prodotto sul sito web e dalle Condizioni del prodotto, nonché da eventuali condizioni di licenza e di utilizzo supplementari applicabili al rispettivo prodotto. Per la valutazione del difetto del prodotto, in particolare, l'impiego tipico del prodotto e le altre aspettative del cliente sono irrilevanti. Wacom non è tenuta a fornire assistenza al cliente, accessori, compresi gli imballaggi, o istruzioni di installazione e altre istruzioni in aggiunta ai prodotti, a meno che ciò non sia stato espressamente concordato nel contratto con Wacom. In caso di deviazioni che influiscano solo in modo irrilevante sull'idoneità del prodotto per l'uso previsto dal contratto, si escludono diritti per difetti (deviazioni irrilevanti). Le deviazioni che abbiano un effetto sui dati memorizzati tale da non consentire un uso economicamente ragionevole di parti essenziali del prodotto, o da consentirlo solo in misura limitata, non sono considerate deviazioni insignificanti.

(b) In caso di difetti, Wacom ha diritto all'adempimento successivo (riparazione o sostituzione, a sua discrezione) entro un periodo di tempo ragionevole, che consenta almeno due tentativi di adempimento successivo. Il diritto del cliente di richiedere la riduzione del Prezzo o di recedere dal contratto in caso di due fallimenti dell'adempimento successivo di Wacom, o di richiedere il risarcimento dei danni ai sensi della Clausola 13, resta impregiudicato.

(c) Se il difetto riguarda l'obbligo continuativo, si applica la Clausola 6.

 

14. Limitazione di responsabilità

14.1 Siamo pienamente responsabili per i casi di dolo e colpa grave, nonché per i danni dovuti a morte, lesioni fisiche o compromissione della salute.

14.2 In caso di colpa lieve, saremo responsabili solo per la violazione di un obbligo contrattuale essenziale. Ai sensi della presente disposizione, obbligo contrattuale essenziale è un obbligo che deve innanzitutto essere onorato per rendere possibile il perfezionamento del presente contratto, e sul cui adempimento, quindi, la controparte può fare generalmente affidamento.

14.3 In un caso come quello di cui alla Clausola 14.2, non saremo responsabili per eventuali insuccessi commerciali, perdite di utili e danni indiretti.

14.4 La responsabilità ai sensi della precedente Clausola 14.2 è limitata ai danni tipici e prevedibili al momento della Conclusione del Contratto.

14.5 La limitazione di responsabilità si applica conseguentemente a favore dei nostri dipendenti, agenti e ausiliari.

14.6 Rimane inalterata la potenziale responsabilità da parte nostra per eventuali garanzie (che dovranno essere espressamente designate come tali per essere garanzie nel senso giuridico del termine), nonché per pretese fondate sulla legge tedesca sulla responsabilità di prodotto (Produkthaftungsgesetz) o su una violazione della legge sulla protezione dei dati.

14.7 Wacom non si assume ulteriori responsabilità. In particolare è esclusa la responsabilità senza colpa di Wacom per vizi iniziali ai sensi dell'art. 536a par. 1 del codice civile tedesco.

 

15. Modifica del contenuto digitale o del servizio digitale

15.1 Potremmo occasionalmente eseguire aggiornamenti legalmente richiesti dei contenuti digitali o dei servizi digitali. Gli aggiornamenti saranno forniti solo durante il periodo di fornitura stabilito nelle presenti Condizioni, nelle Condizioni del Prodotto o come descritto sul Sito Web. Tali aggiornamenti vengono effettuati per mantenere la conformità contrattuale dei prodotti, anche per motivi di sicurezza. Potremmo installare automaticamente aggiornamenti che affrontano gravi rischi per la sicurezza. Per gli altri aggiornamenti, il cliente può decidere se installarli o meno. Inoltre, laddove le Condizioni del Prodotto prevedano che il contenuto digitale o i servizi digitali debbano essere forniti o resi accessibili per un periodo di tempo, potremmo modificare, aggiornare, potenziare, sospendere, interrompere o rimuovere qualsiasi parte del contenuto digitale o del servizio digitale al di là di quanto necessario al fine di mantenere il contenuto digitale o il servizio digitale conforme al contratto, se sono soddisfatte le seguenti condizioni:

(a) abbiamo un motivo valido per tale modifica;

(b) tale modifica viene effettuata senza costi aggiuntivi per il cliente;

(c) informiamo il cliente della modifica in modo chiaro e comprensibile.

Tra le ragioni valide ai fini della presente clausola rientrano (i) le modifiche ai requisiti legali o normativi applicabili e alla giurisprudenza applicabile (ii) l'adattamento del contenuto digitale o del servizio digitale a un nuovo ambiente tecnico, a un numero maggiore o minore di utenti o a condizioni di mercato mutevoli, (iii) la conformità ai requisiti dei nostri licenziatari o partner di distribuzione, la reazione a modifiche sostanziali delle nostre licenze da parte di terzi, la reazione a violazioni della proprietà intellettuale (iv) l'ulteriore sviluppo dei nostri contenuti, del design e dei servizi e il miglioramento delle prestazioni, dell'esperienza dell'utente o della sicurezza del prodotto, (v) il beneficio degli interessi dell'utente e/o (vi) altre ragioni operative o di sicurezza.

15.2 Se la modifica ha un impatto negativo sull'accesso o utilizzo del cliente del/al contenuto digitale o del/al servizio digitale, lo informeremo ragionevolmente in anticipo su un supporto durevole in merito a quanto segue:

(a) le caratteristiche e il momento della modifica e

(b) i diritti del cliente ai sensi delle Clausole 15.3 e 15.4.

Ciò non si applica se l'impatto negativo dell'accesso o dell'utilizzo dei contenuti digitali e/o dei servizi digitali da parte dell'utente è del tutto trascurabile.

15.3 Nei casi di cui alla Clausola 15.2, il cliente può rescindere il contratto gratuitamente entro 30 giorni dal ricevimento dell'informazione di cui alla Clausola 15.2 o dal momento in cui il contenuto digitale o il servizio digitale sia stato modificato, a seconda di quale delle due circostanze si verifichi più tardi.

15.4 La risoluzione del contratto non è possibile se l'impatto negativo dell'accesso o dell'utilizzo del contenuto digitale e/o dei servizi digitali da parte dell'utente è del tutto trascurabile o se abbiamo consentito all'utente di mantenere senza costi aggiuntivi il contenuto digitale o il servizio digitale senza la modifica.

 

16. Luogo di esecuzione e foro competente             

Luogo di esecuzione e foro competente esclusivo è Düsseldorf, Germania, laddove il cliente sia un operatore commerciale ai sensi del Codice di commercio tedesco (HGB) (Kaufmann) o una società di capitali, o qualora il cliente abbia trasferito all'estero il suo luogo di residenza permanente dopo l’entrata in vigore delle presenti Condizioni generali, oppure qualora il suo luogo di residenza o la residenza abituale siano sconosciuti o non si trovino in Germania o nell'Unione europea alla data in cui viene avviata l’azione legale.

 

17. Disposizioni finali

17.1 La lingua contrattuale è il tedesco, l'inglese, il francese, l'italiano o lo spagnolo.

17.2 Nel caso in cui una clausola delle presenti Condizioni generali sia o divenga nulla, in tutto o in parte, le restanti clausole rimarranno inalterate.

17.3 Tutte le controversie derivanti da questo rapporto giuridico sono soggette al diritto tedesco con esclusione della Convenzione delle Nazioni Unite sui contratti di vendita internazionale di beni. Se il cliente è un consumatore (come definito nella Clausola 7), tale scelta non può tuttavia avere il risultato di privare il cliente della protezione a lui offerta dalle disposizioni che non possano essere derogate di comune accordo in virtù della legge del Paese in cui il cliente abbia la propria residenza abituale.

17.4 Informazioni sulla risoluzione delle controversie online: la Commissione europea mette a disposizione una piattaforma per la risoluzione delle controversie online (“piattaforma ODR”). La piattaforma ODR funge da punto di contatto per le risoluzioni extragiudiziali delle controversie in merito a obblighi contrattuali derivanti da acquisti online o contratti di servizi. Puoi trovare la piattaforma ODR al seguente link: http://ec.europa.eu/consumers/odr. Noi non siamo tenuti né disposti a prendere parte a una procedura di risoluzione delle controversie innanzi a un organo di risoluzione delle controversie con i consumatori.

 

Wacom europe GmbH, eStore, Zollhof 11-15, 40221 Düsseldorf, Germania

 

* Siamo in grado di aiutare in inglese, tedesco, francese, italiano, spagnolo e russo.

 

Regno Unito
+44 207 744 08 31

Austria
+43 1 790 825 550

Belgio
+32 2 275 06 91

Francia
+33 1 7020 0070

Germania
+49 69 66 30 82 00

Italia
+39 02 4528 7050

Russia
+7 4992722061

Spagna
+34 91 787 0346

Svizzera
+41 (0)44 212 2818

Altri paesi
+44 207 949 0392
+49 6966404393

DE

Wacom eStore (Europe) – Allgemeine Geschäftsbedingungen
Letzte Aktualisierung: 15. Dezember 2023

Herzlich willkommen im eStore der Wacom Europe GmbH (hiernach „Wacom“, „wir“ oder „uns“) auf https://estore.wacom.com  (“Website”). 

Die Wacom Europe GmbH ist mit ihrem Hauptsitz unter der Anschrift Zollhof 11-15, 40221 Düsseldorf, Deutschland, beim Amtsgericht Düsseldorf unter der Handelsregisternummer HRB79224 eingetragen und unter der E-Mail-Adresse emeasupport@wacom.com erreichbar.

Die Umsatzsteueridentifikationsnummer von Wacom lautet: DE120692751. Wacom kann über die Seite www.wacom.com/support/contact-support kontaktiert werden.

 

1. Geltungsbereich

1.1 Lieferungen, Leistungen und Dienste werden ausschließlich auf Grundlage der folgenden Allgemeinen Geschäftsbedingungen (der „Bedingungen“) erbracht, sofern der Kunde / die Kundin nicht anderweitig einen Vertrag mit Wacom geschlossen hat, der Vorrang vor diesen Bedingungen hat. Bei den Produkten kann es sich um eigene Produkte von Wacom, um Produkte von mit Wacom verbundenen Unternehmen oder um Produkte von Dritten (jeweils „Anbieter“) handeln. Wacom setzt den Kunden / die Kundin zu einem geeigneten Zeitpunkt und auf angemessene Weise darüber in Kenntnis, ob es sich bei dem jeweiligen Anbieter eines Produkts um Wacom oder um einen Dritten handelt. Für bestimmte Produkte gelten gegebenenfalls andere Allgemeine Geschäftsbedingungen („Produktbedingungen“), die insbesondere Dinge wie Abonnementbedingungen oder Lizenzbeschränkungen regeln können. Wir weisen in solchen Fällen ausdrücklich auf derartige Produktbedingungen hin und bitten den Kunden / die Kundin im Zuge des Bestellvorgangs um deren Annahme. Produktbedingungen werden zwischen dem Kunden / der Kundin und dem jeweiligen Anbieter vereinbart. Im Falle etwaiger Widersprüche haben grundsätzlich die mit dem Anbieter Wacom Co., Ltd. vereinbarten Produktbedingungen Vorrang. In allen anderen Fällen gelten vorrangig die vorliegenden Bedingungen.

1.2 Der Kunde / die Kundin erkennt die ausschließliche Anwendbarkeit dieser Bedingungen sowie (gegebenenfalls) der Produktbedingungen als vertragliche Grundlage aller Lieferungen und Leistungen an. Entgegenstehende Allgemeine Geschäftsbedingungen des Kunden / der Kundin sind ausgeschlossen, auch wenn wir diesen nicht ausdrücklich widersprechen.

1.3 Die aktuell gültigen Bedingungen können während des gesamten Bestellvorgangs und darüber hinaus jederzeit auf unserer Website eingesehen und ausgedruckt werden. Dieser Vertragstext wird von uns nach Abschluss des Vertrages nicht gespeichert.

 

2. Unterbrechungen, technische Anforderungen und Schutz

2.1 Unsere Bereitstellung digitaler Inhalte oder digitaler Dienste unter diesen Bedingungen umfasst ausdrücklich nicht die Verpflichtung, diese unterbrechungsfrei bereitzustellen. Insbesondere technische Wartungen, Systemanpassungen, Anpassungen von Sicherheitsmaßnahmen oder sonstige technische Vorkommnisse auf der Website und in Zusammenhang mit den Produkten können dazu führen, dass die digitalen Inhalte oder digitalen Dienste vorübergehend nicht verfügbar sind. Technische Fehler können die Nutzbarkeit und Zugänglichkeit der digitalen Inhalte oder digitalen Dienste beeinträchtigen. 

2.2 Alle erforderlichen technischen Voraussetzungen, einschließlich Informationen zur Interoperabilität und Kompatibilität, sowie die jeweiligen Funktionalitäten und technischen Schutzmaßnahmen in Zusammenhang mit den in unserem eStore angebotenen Produkten sind auf der Website oder in den Produktbedingungen beschrieben.

3. Vertragsabschluss

3.1 Bei der Bestellung von Produkten über den eStore sind wir der Vertragspartner des Kunden / der Kundin. Der Kunde / die Kundin kann Produkte als registrierter Nutzer oder als Gast bestellen. Die Registrierung unterliegt gesonderten Bedingungen.

3.2 Bei Auswahl einer Zahlungsart, bei der die Zahlung nicht sofort ausgelöst wird (z.B. bei Lieferung gegen Rechnung), stellt die Darstellung der Produkte im eStore kein bindendes Angebot durch uns dar, sondern eine Einladung an den Kunden / die Kundin, uns ein Angebot zukommen zu lassen. Durch Eingabe aller erforderlichen Daten während des Bestellvorgangs und Anklicken des Buttons „Kostenpflichtig bestellen“ wird ein verbindliches Angebot abgegeben („Angebot“). Bis zu dem Zeitpunkt, an dem der Button „Kostenpflichtig bestellen“ angeklickt wird, kann der Kunde / die Kundin den Bestellvorgang jederzeit abbrechen oder die eingegeben Daten ändern, indem er / sie den (blauen) Button „Zurück zum Einkaufswagen“ anklickt oder über das Auswahlmenü oben auf der Seite zurückgeht. Wir werden den Eingang des Angebots des Kunden / der Kundin unverzüglich nach Erhalt des Angebots des Kunden bestätigen („Bestell- und Annahmebestätigung“). Mit dieser Bestell- und Annahmebestätigung nehmen wir das Angebot des Kunden / der Kundin an („Vertragsabschluss“). Sie beinhaltet die wesentlichen Angaben zur Bestellung des Kunden / der Kundin.

3.3 Bei Auswahl einer Zahlungsart, bei der die Zahlung sofort ausgelöst wird, stellt die Darstellung der Produkte im eStore ein bindendes Angebot durch uns dar. Der Vertrag kommt dann zustande, wenn der Kunde / die Kundin unser Angebot durch Anklicken des Buttons „Kostenpflichtig bestellen“ annimmt. Bis zu dem Zeitpunkt, an dem der Button „Kostenpflichtig bestellen“ angeklickt wird, kann der Kunde / die Kundin den Bestellvorgang jederzeit abbrechen oder die eingegeben Daten ändern, indem er / sie den (blauen) Button „Zurück zum Einkaufswagen“ anklickt oder über das Auswahlmenü oben auf der Seite zurückgeht. Wir werden den Eingang und die Annahme der Bestellung des Kunden / der Kundin unverzüglich nach Annahme durch den Kunden / die Kundin bestätigen („Bestellbestätigung“). Diese Bestellbestätigung beinhaltet die wesentlichen Angaben zur Bestellung des Kunden / der Kundin.

 

4. Lieferung, Lieferfristen, Versandkosten, Bereitstellung

4.1 Die Hardwareprodukte werden ausschließlich an Lieferanschriften in Norwegen, der Schweiz und den Ländern der Europäischen Union versandt. Ausgenommen sind die französischen Überseegebiete, Melilla, Ceuta, Helgoland, San Marino, die Kanarischen Inseln, die Kanalinseln, Jersey, Guernsey und Andorra, sofern keine Ausnahmeregelung mit Wacom vereinbart wurde.

4.2 Die Softwareprodukte werden ausschließlich Kunden mit Wohnanschrift in den Ländern Norwegen, Schweiz und der Europäischen Union zur Verfügung gestellt. Kunden außerhalb dieser Länder, wie in Großbritannien oder den USA, können unsere Softwareprodukte gern erwerben über:

https://estore.wacom.com/en-US  für Kunden in Großbritannien

https://estore.wacom.com/en-US  für Kunden in den USA

4.3 Versandart, Versandweg und Auswahl des Transportunternehmens liegen in unserem Ermessen.

Die Lieferkosten sind von dem Kunden / der Kundin zu tragen. Die genauen Lieferkosten werden vor dem Anklicken der Schaltfläche „Bestellen und bezahlen“ angezeigt. 

4.4 Wacom ist berechtigt, Leistungen teilweise zu erbringen und diese in Rechnung zu stellen, wenn die Verwendung der Produkte dadurch nicht nachteilig beeinflusst wird. Bei Teillieferungen trägt der Kunde / die Kundin nur die Kosten der ersten Teillieferung.

4.5 Wird während des Bestellvorgangs oder in der Bestell- und Annahmebestätigung keine andere Lieferfrist mitgeteilt, beträgt die Lieferfrist für Hardwareprodukte vier bis sechs Werktage nach Veranlassung der Zahlung durch den Kunden / die Kundin (im Fall von Ratenzahlung: nach Vertragsabschluss).

4.6 Wird während des Bestellvorgangs oder in der Bestell- und Annahmebestätigung keine andere Bereitstellungsfrist angezeigt, erfolgt die Bereitstellung der Softwareprodukte bzw. des Zugangs zu den Softwareprodukten unmittelbar nach Vertragsschluss bzw. nach Versand der Bestellbestätigung per E-Mail.

4.7 Ist ein bestelltes Produkt ohne unser Verschulden aufgrund ausbleibender, falscher oder verzögerter Lieferung oder Bereitstellung durch die Anbieter nicht verfügbar, sind wir zum Widerruf des Vertrags berechtigt (Selbstbelieferungsvorbehalt). In diesem Fall informieren wir den Kunden / die Kundin unverzüglich über die Nichtverfügbarkeit des Produkts und erstatten ihm umgehend alle bereits eingegangenen Zahlungen für das betreffende Produkt zurück.

 

5. Zahlung

5.1 Spätestens nach Vertragsabschluss ist der Kunde / die Kundin verpflichtet, den Preis für die bestellten Produkte zuzüglich gegebenenfalls anfallender Versandkosten oder anderer Gebühren, die durch vereinbarte besondere Zahlungsmethoden entstehen, zu zahlen („Preis”).

5.2 Sofern nicht anderweitig angegeben, verstehen sich alle Preise einschließlich Mehrwertsteuer, zuzüglich vereinbarter Versand- und Lieferkosten und Gebühren für besondere Zahlungsmethoden.

5.3 Folgendes gilt für Kunden, die keine Verbraucher (gemäß Absatz 7) sind: Alle Zahlungen sind in frei verfügbaren Mitteln und ohne Abzug oder Aufrechnung zu leisten sowie frei bzw. ohne Einbehalt oder Abzug von jedweden Steuern, Entgelten, Einfuhrabgaben, Zöllen, Kosten, Gebühren und Abzügen, die jetzt oder in Zukunft von einer Regierungs-, Steuer- oder anderen Behörde erhoben werden, sofern dies nicht nach geltendem Recht erforderlich ist. Wenn wir zu derartigen Abzügen verpflichtet sind, zahlt der Kunde / die Kundin uns jegliche zusätzlichen Beträge, die erforderlich sind, um sicherzustellen, dass wir den vollen Betrag erhalten, den wir ohne den Abzug erhalten hätten.

5.4 Der Kaufpreis wird bei Vertragsabschluss fällig. Wählt der Kunde / die Kundin Banküberweisung als Zahlungsart, sollte der Kaufpreis sofort nach Vertragsabschluss, jedoch spätestens innerhalb von sieben Tagen überwiesen werden. Zur Klarstellung: Bei wiederkehrenden Zahlungen für ein Abonnement werden die Kosten wie in den entsprechenden Produktbedingungen erhoben bzw. in Rechnung gestellt.

5.5 Die Zahlung ist durch die während des Bestellvorgangs gewählte Zahlungsmethode vorzunehmen. Die verfügbaren Zahlungsmethoden werden Ihnen vor Vertragsabschluss angezeigt. Wir behalten uns das Recht vor, einzelne Zahlungsmethoden zu entfernen oder hinzuzufügen.

5.6 Falls im Bestellprozess die Zahlungsmethode „Rechnungszahlung per Überweisung erst nach Waren- und Rechnungseingang“ („BNPL“ – „Buy Now Pay Later“; entsprechend „Kauf auf Rechnung“) aufgeführt ist, steht diese nur Firmenkunden zur Verfügung. Um dieses Angebot machen zu können, kooperieren wir mit dem Finanzdienstleister Billie GmbH. Nach erfolgreicher Adress- und Bonitätsprüfung im Rahmen des Bestellprozesses und Abgabe der Bestellung treten wir unsere Forderung an die Billie GmbH ab. Der Rechnungsbetrag ist innerhalb der Zahlungsfrist, die auf der Rechnung angegeben ist, auf das Konto zu überweisen, das in der Rechnung aufgeführt ist. Die Datenschutzbestimmungen der Billie GmbH sind hier zu finden: https://www.billie.io/datenschutz/kar/. Diese Bestimmungen finden Anwendung ergänzend zu unserer Datenschutzerklärung und unseren AGB.

5.7 Im Falle einer Rücklastschrift ist der Kunde / die Kundin verpflichtet, uns die aufgrund der Rücklastschrift tatsächlich entstandenen Kosten zu erstatten.

5.8 Falls der Kunde / die Kundin rechtsgültige bzw. von Wacom anerkannte oder auf gegenseitigem Einvernehmen beruhende Ansprüche uns gegenüber besitzt, ist er / sie berechtigt, diese zu verrechnen.

 

6. Laufzeit und Kündigung

6.1 Werden digitale Inhalte oder digitale Leistungen dem Kunden / der Kundin gemäß den entsprechenden Produktbedingungen über einen bestimmten Zeitraum geliefert oder bereitgestellt, wird der Vertrag für die in den Produktbedingungen festgelegte Laufzeit geschlossen.

6.2 Eine ordentliche Kündigung ist nur im Rahmen des gesetzlichen Rechts der Parteien auf Kündigung aus wichtigem Grund möglich. Das gesetzliche Kündigungsrecht des Kunden / der Kundin im Falle einer nicht behobenen Vertragswidrigkeit und das Kündigungsrecht des Kunden / der Kundin gemäß Absatz 15 bleiben hiervon unberührt. Ein wichtiger Grund, der Wacom zur Kündigung der Vereinbarung berechtigt, liegt insbesondere dann vor, wenn der Kunde / die Kundin Nutzungsrechte verletzt, indem er / sie die Inhalte oder Leistungen über das laut den entsprechenden Produktbedingungen zulässige Maß hinaus nutzt und die Rechtsverletzung nach erfolgter Abmahnung nicht innerhalb einer angemessenen Frist unterlässt.

 

 

7. Widerrufsrecht des Kunden / der Kundin


Verbrauchern, d. h. Personen, die einen Vertrag über die Bereitstellung eines Produkts oder von Produkten abschließen, der nicht überwiegend ihrer gewerblichen oder selbständigen beruflichen Tätigkeit zuzuschreiben ist, steht bei Abschluss eines Vertrags das im Folgenden beschriebene Widerrufsrecht zu:

7.1 Widerrufsbelehrung in Bezug auf die Lieferung von Sachgütern (einschließlich solcher, die digitale Komponenten enthalten)

Ist Wacom vertraglich zur Lieferung von Sachgütern (einschließlich solcher, die digitale Elemente enthalten) verpflichtet, besitzt der Kunde / die Kundin folgendes Widerrufsrecht:

 

 

Widerrufsbelehrung (Sachgüter)

Widerrufsrecht
Der Kunde / die Kundin hat das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.

Die Widerrufsfrist beträgt 14 Tage ab dem Tag, an dem der Kunde / die Kundin oder ein von ihm / ihr benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen hat.

Um von dem Widerrufsrecht Gebrauch zu machen, ist es notwendig, dass der Kunde / die Kundin uns durch eine eindeutige Erklärung darüber informiert, dass er / sie von diesem Vertrag zurücktreten möchte (z.B. per Brief, Fax oder E-Mail) an (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066  Mönchengladbach,  Deutschland; emeasupport@wacom.com; Telefon +49 69 66 30 82 00 (Telefonnummern für die einzelnen Regionen sind untenstehend zu finden*)). Das beigefügte Muster-Widerrufsformular kann verwendet werden, allerdings besteht dazu keine Verpflichtung.

Zur Wahrung der Widerrufsfrist reicht es aus, dass der Kunde / die Kundin die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absendet.

Folgen des Widerrufs
Wenn der Kunde / die Kundin diesen Vertrag widerruft, haben wir ihm alle Zahlungen, die wir von ihm erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass der Kunde / die Kundin eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt hat), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über den Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das der Kunde / die Kundin bei der ursprünglichen Transaktion eingesetzt hat, es sei denn, mit dem Kunden / der Kundin wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden dem Kunden / der Kundin wegen dieser Rückzahlung Entgelte berechnet. Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis der Kunde / die Kundin den Nachweis erbracht hat, dass er / sie die Waren zurückgesandt hat, je nachdem, welches der frühere Zeitpunkt ist.

Der Kunde / die Kundin hat die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem er / sie uns über den Widerruf dieses Vertrags unterrichtet, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn der Kunde / die Kundin die Waren vor Ablauf der Frist von vierzehn Tagen absendet.

Der Kunde / die Kundin trägt die unmittelbaren Kosten der Rücksendung der Waren.

Der Kunde / die Kundin muss für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.

7.2 Besondere Hinweise: Keine Anwendbarkeit auf versiegelte Computersoftware

Das Widerrufsrecht besteht nicht bei der Lieferung von versiegelten Audio- oder Videoaufzeichnungen oder versiegelter Computersoftware, sofern die gelieferten Datenträger vom Verbraucher entsiegelt worden sind.

 

7.3 Widerrufsbelehrung für digitale Inhalte

Ist Wacom vertraglich zur Bereitstellung digitaler Inhalte verpflichtet, die nicht auf einem physischen Datenträger übermittelt werden, besitzt der Kunde / die Kundin folgendes Widerrufsrecht:

Widerrufsbelehrung (digitale Inhalte)

Widerrufsrecht
Der Kunde / die Kundin hat das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.

Die Widerrufsfrist beträgt 14 Tage ab dem Tag des Vertragsschlusses.

Um von dem Widerrufsrecht Gebrauch zu machen, ist es notwendig, dass der Kunde / die Kundin uns durch eine eindeutige Erklärung darüber informiert, dass er / sie von diesem Vertrag zurücktreten möchte (z.B. per Brief, Fax oder E-Mail) an (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066  Mönchengladbach,  Deutschland; emeasupport@wacom.com; Telefon +49 69 66 30 82 00 (Telefonnummern für die einzelnen Regionen sind untenstehend zu finden*)). Der Kunde / die Kundin kann hierfür das angehängte Muster-Widerrufsformular verwenden, allerdings besteht dazu keine Verpflichtung. Zur Wahrung der Widerrufsfrist reicht es aus, dass er / sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absendet.

Folgen des Widerrufs
Wenn der Kunde / die Kundin diesen Vertrag widerruft, haben wir ihm alle Zahlungen, die wir von ihm erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass der Kunde / die Kundin eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt hat), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über den Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das der Kunde / die Kundin bei der ursprünglichen Transaktion eingesetzt hat, es sei denn, mit dem Kunden / der Kundin wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden dem Kunden / der Kundin wegen dieser Rückzahlung Entgelte berechnet.

7.4 Vorzeitiges Erlöschen des Widerrufsrechts für digitale Inhalte, die nicht auf einem physischen Datenträger bereitgestellt werden

7.4.1 Ist der Kunde / die Kundin zur Zahlung eines Geldpreises für digitale Inhalte verpflichtet, erlischt sein / ihr Widerrufsrecht vorzeitig, wenn (i) Wacom mit der Vertragserfüllung begonnen hat, nachdem der Kunde / die Kundin Widerrufsfrist ausdrücklich zugestimmt hat, (ii) der Kunde / die Kundin anerkennt, dass er / sie durch seine / ihre Zustimmung mit Beginn der Vertragserfüllung das Recht auf Rücktritt vom Vertrag verliert und (iii) Wacom dem Kunden / der Kundin eine Vertragsbestätigung auf einem dauerhaften Datenträger zukommen lässt, der das Vorgenannte zu entnehmen ist.

7.4.2 Soweit der Kunde / die Kundin nicht zur Zahlung eines Geldpreises verpflichtet ist, erlischt sein / ihr Widerrufsrecht vorzeitig, sobald Wacom mit der Vertragserfüllung begonnen hat.

7.5 Widerrufsbelehrung für digitale Leistungen

Ist Wacom vertraglich zur Bereitstellung digitaler Dienste verpflichtet, besitzt der Kunde / die Kundin folgendes Widerrufsrecht:

Widerrufsbelehrung (digitale Leistungen)

Widerrufsrecht
Der Kunde / die Kundin hat das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.


Die Widerrufsfrist beträgt 14 Tage ab dem Tag des Vertragsschlusses.


Um von dem Widerrufsrecht Gebrauch zu machen, ist es notwendig, dass der Kunde / die Kundin uns durch eine eindeutige Erklärung darüber informiert, dass er / sie von diesem Vertrag zurücktreten möchte (z.B. per Brief, Fax oder E-Mail) an (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066  Mönchengladbach,  Deutschland; emeasupport@wacom.com; Telefon +49 69 66 30 82 00 (Telefonnummern für die einzelnen Regionen sind untenstehend zu finden*)). Das beigefügte Muster-Widerrufsformular kann verwendet werden, allerdings besteht dazu keine Verpflichtung.


Zur Wahrung der Widerrufsfrist reicht es aus, dass der Kunde / die Kundin die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absendet.

Folgen des Widerrufs
Wenn der Kunde / die Kundin diesen Vertrag widerruft, haben wir ihm alle Zahlungen, die wir von ihm erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass der Kunde / die Kundin eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt hat), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über den Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das der Kunde bei der ursprünglichen Transaktion eingesetzt hat, es sei denn, mit dem Kunden / der Kundin wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden dem Kunden / der Kundin wegen dieser Rückzahlung Entgelte berechnet.


Hat der Kunde / die Kundin verlangt, dass die Leistungen bereits während der Widerrufsfrist beginnen, ist er / sie zur Zahlung eines angemessenen Betrags verpflichtet, der dem bis zur Mitteilung über die Ausübung des Widerrufsrechts bezüglich dieses Vertrags gelieferten Anteil der Leistungen am Gesamtumfang der im Vertrag vorgesehenen Leistungen entspricht.

 

7.6 Vorzeitiges Erlöschen des Widerrufsrechts für digitale Dienste

7.6.1 Ist der Kunde / die Kundin zur Zahlung eines Geldpreises für einen digitalen Dienst verpflichtet, erlischt sein / ihr Widerrufsrecht vorzeitig mit der vollständigen Erbringung des digitalen Dienstes durch Wacom, wenn (i) Wacom mit der Vertragserfüllung begonnen hat, nachdem der Kunde / die Kundin der Vertragserfüllung durch Wacom vor Ablauf der Widerrufsfrist ausdrücklich zugestimmt hat und (ii) der Kunde / die Kundin anerkennt, dass er / sie durch seine / ihre Zustimmung mit Beginn der Vertragserfüllung das Recht auf Rücktritt vom Vertrag verliert.

7.6.2 Soweit der Kunde / die Kundin nicht zur Zahlung eines Geldpreises verpflichtet ist, erlischt sein / ihr Widerrufsrecht vorzeitig, wenn der digitale Dienst vollständig erbracht wurde.

7.7

Muster-Widerrufsformular

(Um den Vertrag zu widerrufen, muss dieses Formular ausgefüllt und an uns zurückgesendet werden.)


— An Wacom Europe GmbH, Retourenlogistik, Deutschland; emeasupport@wacom.com ;
— Hiermit informiere ich/informieren wir (*) Sie darüber, dass ich/wir (*) vom Kaufvertrag für folgende Produkte (*)/von der Bereitstellung folgender Dienste (*) zurücktrete(n)
— Bestellt am (*)/erhalten am (*)
— Kundenname
— Kundenanschrift
— Kundenunterschrift (nur bei Übermittlung des Formulars in Papierform)
— Datum
(*) Unzutreffendes bitte streichen.

 

8. Freiwillig gewährtes, 30-tägiges Rückgaberecht nach Erhalt von Sachgütern

8.1 Unbeschadet des gesetzlichen Widerrufsrechts (siehe Ziffer 7.1 oben), gewähren wir dem Kunden / der Kundin ein freiwilliges 30-tägiges Rückgaberecht für Sachgüter. Im Rahmen dieses Rückgaberechts kann der Kunde / die Kundin Produkte nach Ablauf der 14-tägigen Widerrufsfrist (siehe Absatz 6 oben) zurückgeben, durch Rücksendung an Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Deutschland; emeasupport@wacom.com.

8.2 Für eine Rückgabe muss der Kunde / die Kundin uns unter emeasupport@wacom.com kontaktieren. Dabei muss der Kunde / die Kundin seinen / ihren vollständigen Namen, seine / ihre Telefonnummer, die Bestellnummer, das zurückzugebende Produkt, die Anzahl der Produkte und den Rückgabegrund angeben. Unser Kundendienst beantwortet Anfragen innerhalb von zwei Geschäftstagen („Autorisierung”). Ohne vorherige Autorisierung können wir Rücksendungen nicht bearbeiten. Das freiwillige Rückgaberecht gilt nicht für die Bestellung von Geschenkgutscheinen, digitalen Inhalten, die nicht auf einem physischen Datenträger bereitgestellt werden und nicht für digitale Dienste.

8.3 Die 30-tägige Frist beginnt an dem Tag, an dem der Kunde / die Kundin die Produkte erhält. Zur Einhaltung der Frist genügt der fristgerechte Versand der Produkte.

8.4 Wir erstatten dem Kunden / der Kundin den Kaufpreis der Produkte zurück.Die unmittelbaren Kosten der Rücksendung sind von dem Kunden / der Kundin zu tragen. Die Versand- und Bearbeitungskosten entfallen, wenn der Kunde unser freigemachtes Rücksendeetikett verwendet, das der Kunde / die Kundin online über sein / ihr Nutzerkonto ausdrucken oder über unseren Kundendienst erhalten kann.

8.5 Werden mehrere Produkte zurückgesendet, sind diese bitte getrennt voneinander sowie in ihren Originalverpackungen zu halten. Der Kunde / die Kundin wird gebeten, die Zubehörteile nicht zusammen in einer Umverpackung zu platzieren. Zubehörteile müssen einzeln entgegengenommen und geprüft werden, um die Vollständigkeit der Rücksendung zu gewährleisten und eine Rückerstattung in voller Höhe vorzunehmen.

8.6 Bis zum Ablauf der gesetzlichen Widerrufsfrist gelten die in Absatz 7 genannten Bedingungen. Das freiwillig gewährte Rückgaberecht schränkt die gesetzlichen Gewährleistungspflichten nicht ein.

 

9. Eigentumsvorbehalt

Wacom behält sich das Eigentum an gelieferten und bereitgestellten Produkten und Inhalten bis zur vollständigen Zahlung aller dafür fälligen Rechnungen vor.

 

10. Softwarelizenzen

10.1 Sämtliche Softwareprodukte, einschließlich bereits auf den Hardwareprodukten vorinstallierter Software oder mit diesen im Paket angebotener Software, werden nicht verkauft, sondern im Rahmen der entsprechenden Produktbedingungen (im Speziellen der Lizenzbedingungen) zur Nutzung überlassen. Mit Vertragsabschluss erlangt der Kunde / die Kundin ein Anrecht darauf, dass Wacom ihm die Software im Rahmen der entsprechenden Produktbedingungen und der hierin dargelegten Bedingungen zur Nutzung überlässt und die Nutzungsrechte einräumt. Die Lizenzvergabe erfolgt entweder durch Wacom oder durch den jeweiligen Anbieter der Software gemäß der Produktbedingungen, die an die Software und/oder das Produkt geknüpft sind. 

10.2 Die Rechte an bestellten Produkten werden dem Kunden / der Kundin gemäß den an das jeweilige Produkt geknüpften Produktbedingungen gewährt. Sofern in den entsprechenden Produktbedingungen nicht ausdrücklich anderweitig vorgesehen, werden Rechte ausschließlich durch den jeweiligen Anbieter gewährt.

10.3 Die zur Nutzung des Produkts erforderlichen Rechte werden gemäß den entsprechenden Produktbedingungen des Anbieters gewährt. Gegebenenfalls erfordern diese Produktbedingungen zusätzliche rechtlich bindende Erklärungen seitens des Kunden / der Kundin gegenüber dem jeweiligen Anbieter.Der Kunde / die Kundin ist verpflichtet, sich mit den Produktbedingungen für das jeweilige Produkt vertraut zu machen.

10.4 Wird keine ausdrückliche Software-Lizenzvereinbarung mitgeliefert, wird die Softwarelizenz auf nicht-ausschließlicher und nicht-übertragbarer Basis an einen einzigen Nutzer erteilt. Die Software darf nicht in andere Codeformen rückübersetzt (dekompiliert), in die verschiedenen Herstellungsstufen zurückerschlossen (Reverse-Engineering), bearbeitet, umgestaltet, weiterentwickelt oder auf andere Datenträger übertragen werden.

10.5 Um Software im Wacom eStore bestellen zu können, benötigt der Kunde / die Kundin ein Wacom ID Konto, das kostenlos auf der Wacom Website https://www.wacom.com oder im Rahmen der Software Bestellprozesses im jeweiligen Wacom eStore erstellt werden kann.

10.6 Das Angebot, Software bestellen zu können, steht unter dem Vorbehalt, dass der jeweilige Wacom eStore und alle damit verbundenen IT-Systeme oder Netzwerke für den Zugriff oder die Nutzung verfügbar sind. Wacom ist nicht dafür verantwortlich, dass das Angebot nicht eingelöst oder genutzt werden kann, wenn der Wacom eStore oder die damit verbundenen IT-Systeme oder Netzwerke aus irgendeinem Grund nicht für den Zugriff oder die Nutzung verfügbar sind.

10.7 Wacom bietet über seinen allgemeinen Kundendienst (www.wacom.com/support/contact-support) technische Unterstützung an. Sollten schwerwiegende Probleme mit der Software auftreten, kann es notwendig werden, dass der Wacom Kundendienst den Kunden / die Kundin nach vorheriger Abstimmung an den Anbieter der Software zur tiefer gehenden Problemlösung weitervermitteln muss.

10.8 Software des Herstellers Corel

a. Bei dem Angebot zur Software des Herstellers Corel wird lediglich ein Lizenzschlüssel zur Nutzung der jeweiligen Software des Herstellers Corel angeboten. Dieser wird dem Kunden / der Kundin nach Abschluss des Bestellprozesses in seinem / ihrem Wacom ID Konto zur Verfügung gestellt. Nach zusätzlicher Registrierung bei Corel muss der Kunde / die Kundin die entsprechende Software von der Website von Corel herunterladen, um sie mit dem bei Wacom erworbenen Lizenzschlüssel nutzen zu können.

b. Der Kunde / die Kundin hat die Möglichkeit sich für technische Unterstützung an den Kundendienst von Wacom (www.wacom.com/support/contact-support) zu wenden oder den Kundendienst des Herstellers Corel zu kontaktieren. Sollten schwerwiegende Probleme mit der Software auftreten, kann es notwendig werden, dass der Wacom Kundendienst den Kunden / die Kundin nach vorheriger Abstimmung an den Anbieter der Software zur vertieften Problemlösung weitervermitteln muss. Hierzu wird der Lizenzschlüssel des betroffenen Kunden von Wacom an Corel mit der Bitte zur direkten Kontaktaufnahme mit dem Kunden / der Kundin übermittelt, wobei keine personenbezogenen Daten des Kunden / der Kundin weitergegeben werden. Die Möglichkeit des Kunden / der Kundin, sich direkt an Corel für technische Unterstützung zu wenden, beschränkt in keiner Hinsicht das gesetzliche Gewährleistungsrecht des Kunden / der Kundin gegenüber Wacom.

10.9 Software des Herstellers FlameBait

Bei dem Angebot zur Software des Herstellers FlameBait wird lediglich ein Lizenzschlüssel zur Nutzung der jeweiligen Software des Herstellers FlameBait angeboten. Die entsprechende Software muss sich der Kunde / die Kundin von der Internetseite der DRM-Plattform „Steam“ – nach vorheriger Registrierung dort – auf seinen / ihren Rechner herunterladen, um sie mit dem bei Wacom erworbenen Lizenzschlüsseln nutzen zu können.

11. Pflichten des Kunden / der Kundin

11.1 Der Kunde / die Kundin ist dafür verantwortlich, alle ihm von Wacom zur Verfügung gestellten Zugangsdaten zum eStore und zu den Produkten auf sichere Weise zu verwahren und diese Daten vor unbefugtem Zugriff Dritter zu schützen.

11.2 Der Kunde / die Kundin ist verpflichtet, regelmäßige, dem Risiko angemessene Sicherungskopien aller Daten zu erstellen, die ihm von Wacom oder dessen Anbietern zum Zwecke der Nutzung der Produkte anvertraut wurden.

11.3 Der Kunde / die Kundin ist verpflichtet, sich bei der Nutzung der Produkte an alle entsprechenden gesetzlichen Vorschriften zu halten. Die Nutzung der Produkte zur Übermittlung, Speicherung, Verbreitung oder anderweitigen Verwendung von gesetzeswidrigen, sittenwidrigen, anstößigen, beleidigenden oder zu Hass oder Gewalt aufrufenden Inhalten ist untersagt.

11.4 Der Kunde / die Kundin ist verpflichtet, die Produkte nicht auf eine Weise zu nutzen, die deren Datensicherheit und -integrität gefährdet. Insbesondere dürfen die Produkte nicht für Spamming, gesetzeswidrige Manipulation von Daten oder Cyberangriffe jedweder Art eingesetzt werden.

11.5 Bei Verstößen gegen Ziff. 11.3 oder 11.4 ist Wacom berechtigt, Ihren Zugang zu den entsprechenden Produkten vorübergehend zu sperren. Etwaige weitere Forderungen vonseiten Wacoms bleiben hiervor unberührt.

11.6 Kommt es zu Beschwerden Dritter, dass der Kunde / die Kundin durch Daten oder Inhalte im Rahmen der Nutzung der Produkte gegen Gesetze verstößt, ist Wacom berechtigt, besagte Inhalte entweder dauerhaft oder vorübergehend zu sperren. In solchen Fällen fordert Wacom den Kunden / die Kundin auf, derartige Verstöße zu unterlassen oder innerhalb eines angemessenen Zeitraums den Nachweis über die Rechtmäßigkeit der Inhalte zu erbringen. Wenn der Kunde / die Kundin dieser Aufforderungen nicht nachkommt oder unzureichenden Nachweis über die Rechtmäßigkeit der Inhalte erbringt, ist Wacom berechtigt, den Vertrag aus wichtigem Grund fristlos zu kündigen.

11.7 Der Kunde ist verpflichtet, Wacom schadlos von allen Ansprüchen Dritter gegenüber Wacom zu halten, die sich aus seiner Verletzung dieser Bedingungen während der Nutzung der Produkte ergeben, vorausgesetzt, dass (a) Wacom den Kunden unverzüglich schriftlich über derartige Ansprüche Dritter informiert und sich bei der Verteidigung gegen diese mit ihm abspricht und (b) Wacom Ansprüche Dritter ohne die Einwilligung des Kunden nicht unbestritten anerkennt. Diese Schadloshaltung umfasst auch alle Anwaltskosten, Gerichtskosten, Strafzahlungen und anfallenden, branchenüblichen weiteren Kosten.

 

12. Datenschutz

Die Informationen über die Nutzung personenbezogener Daten durch Wacom können in den Datenschutzbestimmungen unter https://www.wacom.com/privacy abgerufen werden.  Nutzung und Verarbeitung von Cookies werden im Cookie-Hinweis von Wacom erläutert, abrufbar unter https://www.wacom.com/cookie-notice.

 

13. Garantie

13.1 Wird das Produkt unentgeltlich zur Verfügung gestellt oder handelt es sich bei dem Kunden / der Kundin um einen Verbraucher (gemäß Absatz 7), besitzt der Kunde / die Kundin die gesetzlichen Gewährleistungsansprüche. Schadenersatzansprüche unterliegen den Bestimmungen in Absatz 14.

13.2 Wird das Produkt entgeltlich zur Verfügung gestellt oder handelt es sich bei dem Kunden / der Kundin nicht um einen Verbraucher, besitzt der Kunde / die Kundin die im Folgenden beschriebenen Gewährleistungsansprüche. Schadenersatzansprüche unterliegen darüber hinaus den Bestimmungen in Absatz 14:

(a) Mängel liegen nur vor, wenn das Produkt nicht die vertraglich vereinbarte Qualität aufweist oder für die im Vertrag vorgesehenen Zwecke nicht geeignet ist. Die vertraglich vereinbarte Qualität des Produkts ergibt sich ausschließlich aus den Bestimmungen dieses Vertrags, den Vorgaben der Produktbeschreibung auf der Website und den Produktbedingungen sowie aus möglicherweise zur Verfügung gestellten ergänzenden Lizenz- und Nutzungsbedingungen des entsprechenden Produkts. Für die Beurteilung etwaiger Mängel am Produkt sind insbesondere der typische Verwendungszweck desselben und sonstige Erwartungen des Kunden / der Kundin unerheblich. Wacom ist nicht verpflichtet, neben den Produkten zusätzlich Kundensupport, Zubehör einschließlich Verpackung oder Installations- und sonstige Anleitungen bereitzustellen, sofern dies nicht im Vertrag mit Wacom ausdrücklich vereinbart wurde. Im Falle von Abweichungen, welche die Eignung des Produkts für die vertraglich festgelegte Nutzung nur unwesentlich beeinflussen, sind Ansprüche ausgeschlossen (unwesentliche Abweichungen). Abweichungen, welche die gespeicherten Daten derart beeinflussen, dass eine angemessene Nutzung der wesentlichen Komponenten des Produkts nicht oder nur eingeschränkt möglich ist, gelten nicht als unwesentliche Abweichungen.

(b) Im Falle von Mängeln ist Wacom zur Nacherfüllung (Reparatur oder Ersatz, nach Ermessen von Wacom) berechtigt, und zwar zu mindestens zwei Nacherfüllungsversuchen innerhalb einer angemessenen Frist. Das Recht des Kunden / der Kundin auf Minderung des Kaufpreises oder auf Rücktritt vom Vertrag im Falle von zwei erfolglosen Nacherfüllungsversuchen oder auf Schadenersatz gemäß Absatz 13 bleibt hiervon unberührt.

(c) Bezieht sich der Mangel auf das Dauerschuldverhältnis, gilt Absatz 6.

 

14. Haftungsbeschränkung

14.1 Wacom haftet unbeschränkt für Vorsatz und grobe Fahrlässigkeit sowie für Schäden aus der Verletzung des Lebens, des Körpers oder der Gesundheit.

14.2 Im Falle leichter Fahrlässigkeit haftet Wacom lediglich für Verletzungen wesentlicher Vertragspflichten. Im Sinne dieser Bestimmung ist eine wesentliche Vertragspflicht eine Pflicht, deren Erfüllung die Durchführung des Vertrags erst ermöglicht und auf deren Erfüllung sich der Vertragspartner aus diesem Grund regelmäßig verlassen darf.

14.3 In den unter Ziffer 14.2 beschriebenen Fällen haftet Wacom nicht für mangelnden wirtschaftlichen Erfolg, entgangene Gewinne und mittelbaren Schaden.

14.4 Die Haftung gemäß Ziffer 14.2 ist beschränkt auf zum Zeitpunkt des Vertragsabschlusses vorhersehbare und typische Schäden.

14.5 Diese Haftungsbeschränkung gilt entsprechend zugunsten der Mitarbeiter, Beauftragten und Erfüllungsgehilfen von Wacom.

14.6 Etwaige Haftung vonseiten Wacoms für Garantien (welche ausdrücklich als solche gekennzeichnet sein müssen, um als Garantien im Rechtssinne zu gelten) und für Ansprüche, die sich aus dem deutschen Produkthaftungsgesetz ergeben, oder für Verletzung der Datenschutzgesetze bleibt hiervon unberührt.

14.7 Wacom übernimmt keinerlei weitergehende Haftung. Insbesondere ist die verschuldensunabhängige Haftung von Wacom für anfängliche Mängel nach §536a Abs. 1 des Bürgerlichen Gesetzbuches ausgeschlossen.

 

15. Veränderung digitaler Inhalte oder Leistungen

15.1 Wir können gelegentlich gesetzlich vorgeschriebene Aktualisierungen der digitalen Inhalte oder digitalen Dienste vornehmen. Aktualisierungen werden nur während des Bereitstellungszeitraums wie in diesen Bedingungen, den Produktbedingungen oder wie auf der Website beschrieben zur Verfügung gestellt. Entsprechende Aktualisierungen werden vorgenommen, um die vertragsgemäße Konformität der Produkte (auch aus Sicherheitsgründen) aufrechtzuerhalten. Wir sind dazu berechtigt, automatisch Aktualisierungen zu installieren, die schwerwiegende Sicherheitsrisiken beheben. Bei anderen Aktualisierungen kann der Kunde / die Kundin selbst entscheiden, diese zu installieren. Sehen die Produktbedingungen vor, dass digitale Inhalte oder digitale Dienste über einen bestimmten Zeitraum hinweg geliefert oder bereitgestellt werden, können wir zudem beliebige Komponenten der digitalen Inhalte oder digitalen Dienste in einer Weise verändern, aktualisieren, upgraden, aussetzen, einstellen oder entfernen, die über das zur Aufrechterhaltung der vertraglich vereinbarten Konformität erforderliche Maß hinausgeht, sofern die folgenden Bedingungen erfüllt sind:

(a) Wir haben einen triftigen Grund für eine solche Änderung.

(b) Dem Kunden / der Kundin entstehen durch eine solche Änderung keine zusätzlichen Kosten.

(c) Wir informieren den Kunden / die Kundin in klarer, verständlicher Weise über die Änderung.

Triftige Gründe im Sinne dieser Klausel sind unter anderem (i) Änderungen der anwendbaren gesetzlichen oder behördlichen Auflagen und der geltenden Rechtsprechung, (ii) die Anpassung der digitalen Inhalte oder digitalen Dienste an ein neues technisches Umfeld, an eine erhöhte oder verringerte Anzahl von Nutzern oder an veränderte Marktbedingungen, (iii) die Erfüllung der Anforderungen unserer Lizenzgeber oder Vertriebspartner, Reaktionen auf wesentliche Änderungen unserer von Dritten erhaltenen Lizenzen oder Reaktionen auf Verstöße gegen geistige Eigentumsrechte bzw. Schutzrechte, (iv) die Weiterentwicklung unserer Inhalte, Designs und Dienste und die Verbesserung von Leistung, Benutzererfahrung oder Produktsicherheit, (v) die Förderung der Kundeninteressen und/oder (vi) sonstige betriebliche oder sicherheitsrelevante Gründe.

15.2 Wird durch die Änderung die Zugänglichkeit bzw. Nutzbarkeit der digitalen Inhalte oder Leistungen beeinträchtigt, informieren wir den Kunden / die Kundin rechtzeitig auf einem dauerhaften Datenträger über:

(a) die Besonderheiten und den Zeitpunkt der Änderung sowie

(b) seine / ihre Rechte gemäß Ziff. 15.3 und 15.4.

Dies gilt nicht, wenn der Zugriff auf die digitalen Inhalte und/oder digitalen Dienste und/oder deren Nutzung durch den Kunden / die Kundin nur unwesentlich beeinträchtigt wird.

15.3 In den in Ziff. 15.2 beschriebenen Fällen kann der Kunde / die Kundin den Vertrag innerhalb von 30 Tagen, nachdem er / sie die in Ziff. 15.2 benannten Informationen erhalten hat bzw. nachdem die digitalen Inhalte oder Leistungen verändert wurden (je nachdem, welcher Zeitpunkt der spätere ist), kostenfrei kündigen.

15.4 Der Vertrag kann nicht gekündigt werden, wenn der Zugriff auf die digitalen Inhalte und/oder digitalen Dienste und/oder deren Nutzung durch den Kunden / die Kundin nur unwesentlich beeinträchtigt wird oder wir es dem Kunden / der Kundin ermöglicht haben, die digitalen Inhalte oder Dienste ohne die Änderung beizubehalten, ohne dass ihm/ihr zusätzliche Kosten entstehen.

 

16. Erfüllungsort und Gerichtsstand             

Erfüllungsort und ausschließlicher Gerichtsstand ist Düsseldorf, soweit es sich bei Ihnen um einen Kaufmann im Sinne des HGB oder eine Körperschaft des öffentlichen Rechts handelt oder Sie Ihren Wohnsitz nach Wirksamwerden dieser Geschäftsbedingungen ins Ausland verlegt haben oder sich Ihr Wohnsitz oder gewöhnlicher Aufenthalt zum Zeitpunkt der Klageerhebung entweder nicht im Inland oder der EU befindet oder unbekannt ist.

 

17. Schlussbestimmungen

17.1 Die Vertragssprache ist Deutsch, Englisch, Französisch, Italienisch oder Spanisch.

17.2 Sollte eine der Klauseln dieser Bedingungen ganz oder teilweise unwirksam sein oder werden, so bleiben die übrigen Klauseln davon unberührt.

17.3 Alle Streitigkeiten aus diesem Rechtsverhältnis unterliegen deutschem Recht unter Ausschluss des UN-Übereinkommens über Verträge über den internationalen Warenkauf. Handelt es sich bei dem Kunden / der Kundin um einen Verbraucher (gemäß Absatz 7), darf diese Wahl jedoch nicht dazu führen, dass ihm der Schutz vorenthalten wird, der ihm kraft der Gesetze des Landes, in dem sich sein gewöhnlicher Aufenthalt befindet, zusteht.

17.4 Informationen zur Online-Streitbeilegung: Die Europäische Kommission betreibt eine Online-Plattform zur Online-Streitbeilegung („OS-Plattform“). Die OS-Plattform dient als Anlaufstelle für die außergerichtliche Beilegung von aus Online-Kaufverträgen und Online-Dienstleistungsverträgen erwachsenden vertraglichen Streitigkeiten. Die OS-Plattform ist unter http://ec.europa.eu/consumers/odr zu finden. Wacom ist weder verpflichtet noch willens, sich an Streitbeilegungsverfahren bei Verbraucherschlichtungsstellen zu beteiligen.

 

Wacom Europe GmbH, eStore, Zollhof 11-15, 40221 Düsseldorf, Deutschland

 

*Wir können Ihnen auf Englisch, Deutsch, Französisch, Italienisch, Spanisch und Russisch helfen.

 

Vereinigtes Königreich
+44 (0)207 744 08 31

Österreich
+43 1 790 825 550

Belgien
+32 2 275 06 91

Frankreich
+33 1 7020 0070

Deutschland
+49 69 66 30 82 00

Italien
+39 02 4528 7050

Russland
+7 4992722061

Spanien
+34 (0)91 787 0346

Schweiz
+41 (0)44 212 2818

Andere Länder
+44 207 949 0392
+49 6966404393

 

 

FR

Wacom eStore (Europe) – Conditions générales
Dernière mise à jour : 15 décembre 2023

Bienvenue dans l'eStore de Wacom Europe GmbH (ci-après dénommée « Wacom », « nous » ou « notre ») disponible sur https://estore.wacom.com (« site Web »). 

Wacom Europe GmbH est une société enregistrée dont le siège social se trouve à Zollhof 11-15, 40221 Düsseldorf, Allemagne, enregistrée auprès du tribunal de district de Düsseldorf, sous le numéro de registre commercial HRB79224, emeasupport@wacom.com.

Le numéro d'identification à la TVA de Wacom est le suivant : DE120692751, le client peut nous contacter sur www.wacom.com/support/contact-support.

 

1. Portée

1.1 Les livraisons, mises à disposition et Services de Wacom sont effectués exclusivement sur la base des Conditions générales suivantes (ci-après dénommées les « Conditions »), sauf dans la mesure où vous avez conclu avec Wacom un accord écrit distinct qui remplace les présentes Conditions. Les Produits peuvent être des produits Wacom, des produits d’entreprises associées à Wacom ou des produits tiers (dans chaque cas « Fournisseur »). Wacom doit informer le client en temps opportun et de manière appropriée que Wacom ou un tiers est le Fournisseur du produit. Certains produits peuvent également être accompagnés d'autres conditions générales (les « Conditions relatives aux Produits »), qui peuvent notamment régir des aspects tels que les conditions d'abonnement ou les restrictions de licence. Dans ce cas, nous nous référerons explicitement auxdites Conditions relatives aux Produits ou nous vous demanderons explicitement de les accepter pendant le processus de commande. Les Conditions relatives aux Produits seront conclues entre vous et le Fournisseur. Toutes les conditions relatives aux produits conclues avec le Fournisseur Wacom Co., Ltd. priment sur les présentes Conditions en cas de conflit. Dans tous les autres cas, les présentes Conditions prévalent.

1.2 Vous reconnaissez l'applicabilité exclusive des présentes Conditions et des Conditions relatives aux Produits (le cas échéant) en tant que base contractuelle pour toutes les livraisons, mises à disposition et services. Toute disposition générale contradictoire de la part du client est exclue, même si nous ne nous y opposons pas expressément.

1.3 Le client peut accéder aux Conditions en vigueur et les imprimer tout au long du processus de commande et à tout autre moment sur notre site Web. Nous ne conservons pas ce texte de contrat après la conclusion du contrat.

 

2. Interruptions, exigences techniques et protection

2.1 Notre fourniture de contenus numériques ou de services numériques en vertu des présentes Conditions ne comprend pas expressément l’obligation de les fournir sans interruption. En particulier, la maintenance technique, les ajustements du système, l’adaptation des mesures de sécurité ou d’autres circonstances techniques sur le site web et les produits peuvent entraîner l’indisponibilité temporaire du contenu numérique ou du service numérique. Des erreurs techniques peuvent affecter la facilité d’utilisation et l’accessibilité du contenu numérique ou du service numérique. 

2.2 Toutes les exigences techniques nécessaires, y compris les informations sur l'interopérabilité et la compatibilité, ainsi que les fonctionnalités respectives et les mesures de protection technique en rapport avec les produits proposés dans notre eStore sont décrites sur le site Web ou dans les Conditions relatives aux Produits.

3. Conclusion du Contrat

3.1 Lorsque le client achète des produits dans l'eStore, nous sommes son partenaire contractuel. Le client peut acheter des produits en qualité d'utilisateur inscrit ou en utilisant un compte invité. L'inscription est soumise à des conditions séparées.

3.2 Dans le cas d'un mode de paiement sans fonction de paiement immédiat (comme la livraison contre facture), la présentation des produits proposés dans l'eStore ne constitue pas une offre contraignante de notre part pour conclure un contrat, mais une invitation au client à soumettre une offre. Le client fait une offre contraignante en saisissant toutes les informations requises pendant le processus de commande et en cliquant sur le bouton « Commander et payer » (« Offre »). Tant que le client n'a pas cliqué sur le bouton « Commander et payer », il peut annuler le processus de commande ou modifier les informations à tout moment en cliquant sur le bouton (bleu) « Retour au panier » ou en retournant dans le menu en fil d'Ariane situé en haut du site. Nous confirmerons la réception de l'offre immédiatement après l'avoir reçue (« e-mail de confirmation et d'acceptation de la commande »). Cet e-mail de confirmation et d'acceptation de la commande représente notre acceptation de l'offre du client (« Conclusion du contrat »). Il contient les principales caractéristiques de la commande.

3.3 Dans le cas d'un mode de paiement avec fonction de paiement immédiat, la présentation des produits dans l'eStore constitue une offre contraignante de notre part. Le contrat est conclu lorsque le client accepte notre offre en cliquant sur le bouton « Commander et payer ». Tant que le client n'a pas cliqué sur le bouton « Commander et payer », il peut annuler le processus de commande ou modifier les informations à tout moment en cliquant sur le bouton (bleu) « Retour au panier » ou en retournant dans le menu en fil d'Ariane situé en haut du site. Nous confirmerons la réception et l'acceptation de votre commande immédiatement après avoir reçu l'acceptation du client (« e-mail de confirmation de commande »). Cet e-mail de confirmation de commande contient les principales caractéristiques de la commande.

 

4. Livraison, dates de livraison, frais d'expédition, mise à disposition

4.1 Les produits sont expédiés uniquement aux adresses situées en Norvège, Suisse et en Union européenne, à l'exclusion des départements d'Outre Mer français, de Melilla, de Ceuta, d'Heligoland, de Saint-Marin, des îles Canaries, des îles Anglo-normandes, de Jersey, de Guernesey et de l'Andorre, sauf si un accord spécial a été conclu avec Wacom.

4.2 Les produits logiciels sont fournis exclusivement aux clients ayant leur adresse résidentielle dans les pays de Norvège, de Suisse et de l'Union européenne. Les clients en dehors de ces pays, tels que le Royaume-Uni ou les États-Unis, sont invités à acheter nos logiciels via :

https://estore.wacom.com/en-GB  pour les clients du Royaume-Uni

https://estore.wacom.com/en-US  pour les clients aux États-Unis

4.3 La méthode d'expédition, l'itinéraire d'expédition et le choix de la société d'expédition sont à notre discrétion.

Les frais de livraison sont à votre charge. Les frais de livraison exacts sont affichés avant que vous ne cliquiez sur le bouton « Commander et payer ». 

4.4 Wacom est en droit de procéder à des services partiels et de les facturer si l'utilisation des produits n'est pas grevée. En cas de livraison partielle, seuls les cours encourus pour la première livraison partielle sont à la charge du client.

4.5 Si aucun autre délai de livraison n'est indiqué au cours du processus de commande ou dans l'e-mail de confirmation et d'acceptation de la commande, le délai de livraison des produits matériels est de quatre à six jours ouvrés à compter de la date à laquelle le client a autorisé le paiement/en cas de paiement par tranches, après la Conclusion du Contrat.

4.6 Si aucune autre période de mise à disposition n’est affichée pendant le processus de commande ou dans l'e-mail de confirmation et d'acceptation de la commande, les produits logiciels ou l’accès aux produits logiciels sont fournis immédiatement après la conclusion du contrat ou l’envoi de l’e-mail de confirmation de la commande.

4.7 Dans le cas où un produit commandé n'est pas disponible en raison de livraisons non remises, incorrectes ou retardées par les Fournisseurs, dès lors que nous n'en sommes pas la cause (réserves d'auto-approvisionnement), nous sommes en droit de résilier le contrat. Dans ce cas, nous vous informerons de la non-disponibilité du produit sans délai excessif et nous vous rembourserons rapidement tout paiement reçu de votre part pour le produit en question.

 

5. Paiement

5.1 Au plus tard à la Conclusion du Contrat, vous êtes tenu de régler le prix d'achat des produits achetés, plus tous les frais de livraison ou les frais pour les moyens de paiement particuliers convenus (« Prix d'achat »).

5.2 Sauf indication contraire, tous les prix sont affichés TTC, plus tous frais d'expédition ou de livraison et des frais pour les moyens de paiement spéciaux.

5.3 Les dispositions suivantes s'appliquent si le client n'est pas un consommateur (tel que défini à la clause 7) : tous les paiements doivent être effectués en fonds compensés, sans aucune déduction ou compensation et libres de toute déduction pour ou en raison de tous les impôts, prélèvements, importations, droits, charges, frais et retenues de toute nature, maintenant ou plus tard, imposés par toute autorité gouvernementale, fiscale ou autre, sauf si la loi l'exige. Si nous sommes obligés d'effectuer une telle déduction, le client nous paiera les montants supplémentaires nécessaires pour s'assurer que nous recevons le montant total que nous aurions reçu sans la déduction.

5.4 Le prix est dû à la conclusion du contrat. Si le client utilise le virement bancaire comme moyen de paiement, nous lui demandons de transférer le Prix d'achat immédiatement après la conclusion du Contrat, mais il doit le faire au plus tard dans les sept jours. Pour plus de clarté, en cas de paiements récurrents pour un abonnement, nous le facturerons ou le débiterons comme indiqué dans les Conditions du produit applicables.

5.5 Le paiement doit être effectué à l'aide du moyen de paiement choisi lors de la commande. Les moyens de paiement proposés s'affichent avant la Conclusion du Contrat. Nous sommes en droit de supprimer ou d'ajouter des moyens de paiement.

5.6 Si le mode de paiement « paiement par virement bancaire uniquement après réception de la marchandise et de la facture » (« BNPL ») est répertorié dans le processus de commande, il n'est disponible que pour les clients professionnels. Nous collaborons avec le prestataire de services financiers Billie GmbH pour fournir ce service. Nous cédons la dette à Billie GmbH après avoir vérifié la validité de l'adresse et de la solvabilité au cours du processus de commande. Veuillez transférer le montant de la facture dans le délai de paiement indiqué sur la facture. Le virement doit être effectué sur le compte indiqué sur la facture. Vous trouverez la politique de confidentialité de Billie GmbH ici : https://www.billie.io/en/privacy-policy. Elle s'applique en complément de notre politique de confidentialité et de nos conditions générales.

5.7 En cas de note de débit de retour, le client doit nous rembourser les frais réellement encourus par la note de débit de retour.

5.8 Le client est en droit de procéder à une compensation si ses réclamations sont considérées comme valides à titre juridique ou ont été considérées comme telles par Wacom ou émanent d'un accord mutuel.

 

6. Durée et résiliation

6.1 Lorsque les Conditions d'utilisation du produit applicables stipulent que le contenu numérique ou le service numérique doit être fourni ou mis à la disposition du consommateur pendant une période donnée, le contrat sera conclu pendant la durée définie dans les Conditions du produit.

6.2 La résiliation pour convenance n'est possible qu'en vertu du droit légal de résiliation pour motif valable des parties ; le droit légal de résiliation en cas de défaut de conformité non corrigé et le droit de résiliation du client en vertu de la Clause 15 restent inchangés. Il existe une raison valable pour laquelle Wacom peut résilier l'accord, en particulier si le client enfreint les droits d'utilisation en utilisant le contenu ou le service au-delà de ce qui est autorisé par les Conditions du produit applicables et ne parvient pas à remédier à la violation dans un délai raisonnable après un avertissement.

 

 

7. Droit de rétractation des consommateurs


Les consommateurs, c'est-à-dire, les personnes qui concluent un contrat pour la fourniture d'un ou plusieurs produits qui ne correspondent pas à un achat principalement commercial ou professionnel disposent du droit de rétractation suivant lors de la conclusion d'un contrat.

7.1 Instructions relatives à la rétractation en ce qui concerne la livraison de biens, y compris les biens comportant des éléments numériques

Si l'obligation contractuelle de Wacom est la livraison de biens (physiques), y compris des biens comportant des éléments numériques, le consommateur dispose du droit de rétractation suivant :

 

 

Informations sur la rétractation (biens matériels)

Droit de rétractation
Le client a le droit de se rétracter de ce contrat dans un délai de 14 jours sans fournir aucun motif.

La période de rétractation expire dans un délai de 14 jours à compter de la date à laquelle le client achète, ou à compter de la date à laquelle un tiers, différent du transporteur et indiqué par le client entre en possession physique des dernières marchandises.

Pour exercer votre droit de rétractation, vous devez nous informer (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Allemagne ; emeasupport@wacom.com ; téléphone +49 69 66 30 82 00 ; les numéros locaux figurent dans la liste ci-dessous*) de sa décision de résilier le contrat par une déclaration sans équivoque (par exemple un courrier postal ou un e-mail). Il peut utiliser le modèle de déclaration de rétractation ci-joint, mais ce n'est pas obligatoire. Il peut utiliser le modèle de déclaration de rétractation ci-joint, mais ce n'est pas obligatoire.

Pour respecter le délai de rétractation, il suffit de nous envoyer la demande d'exercice du droit de rétractation avant l'expiration du délai de rétractation.

Effets de la rétractation
Si le client se rétracte de ce contrat, nous lui remboursons tous les paiements que nous avons reçus de sa part, notamment les frais de livraison (à l'exception des frais supplémentaires découlant de son choix d'un type de livraison différent du type de livraison le moins cher standard que nous proposons), sans délai et dans tous les cas dans un délai maximum de 14 jours à compter de la date à laquelle nous sommes informés de sa décision de se rétracter de ce contrat. Nous effectuons ce remboursement à l'aide du moyen de paiement qu'il a utilisé pour la transaction initiale, sauf s'il a expressément accepté un moyen de paiement différent, il n'encourra aucun frais dans le cadre du remboursement. Nous pouvons conserver son remboursement jusqu'à réception des marchandises ou jusqu'à ce qu'il fournisse une preuve du retour des marchandises, selon l'élément survenant en premier.

Le client doit nous renvoyer les marchandises aussi rapidement que possible et dans tous les cas dans un délai maximum de 14 jours à compter de la date à laquelle il nous communique sa décision de se rétracter du contrat. Le délai est respecté si le client renvoie les marchandises avant l'expiration du délai de 14 jours.

Les frais de retour des marchandises sont à la charge du client.

Le client n'est responsable de la diminution de valeur des marchandises que si elle résulte d’une manutention différente de celle nécessaire pour déterminer la nature, les caractéristiques et le fonctionnement des marchandises.

7.2 Remarques spéciales : Absence de droit de rétractation en cas de logiciel scellé.

Il n'existe pas de droit de rétractation pour les contrats de fourniture d'enregistrements audio ou vidéo scellés ou de logiciel scellé, s'ils ont été isolés après la livraison.

 

7.3 Instructions relatives à l’exercice du droit de rétractation concernant les contenus numériques

Si l'obligation contractuelle de Wacom concerne la livraison de contenus numériques non livrés sur un support de données physique, le consommateur dispose du droit de rétractation suivant :

Informations sur la rétractation (contenus numériques)

Droit de rétractation
Le client a le droit de se rétracter de ce contrat dans un délai de 14 jours sans fournir aucun motif.

La période de rétractation expire dans un délai de 14 jours à compter de la date de Conclusion du Contrat.

Pour exercer votre droit de rétractation, vous devez nous informer (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Allemagne ; emeasupport@wacom.com ; téléphone +49 69 66 30 82 00 ; les numéros locaux figurent dans la liste ci-dessous*) de sa décision de résilier le contrat par une déclaration sans équivoque (par exemple un courrier postal ou un e-mail). Il peut utiliser le modèle de déclaration de rétractation ci-joint, mais ce n'est pas obligatoire. Le client peut utiliser le modèle de formulaire de rétractation ci-joint, mais ce n'est pas obligatoire. Pour respecter le délai de rétractation, il suffit que le client envoie sa communication concernant l'exercice du droit de rétractation avant l'expiration du délai de rétractation.

Effets de la rétractation
Si le client se rétracte de ce contrat, nous lui remboursons tous les paiements que nous avons reçus de sa part, notamment les frais de livraison (à l'exception des frais supplémentaires émanant de son choix d'un type de livraison différent du type de livraison le moins cher standard que nous proposons), sans délai et dans tous les cas dans un délai maximum de 14 jours à compter de la date à laquelle nous sommes informés de sa décision de se rétracter de ce contrat. Nous effectuons ce remboursement à l'aide du moyen de paiement qu'il a utilisé pour la transaction initiale, sauf s'il a expressément accepté un moyen de paiement différent, il n'encourra aucun frais dans le cadre du remboursement.

7.4. Expiration prématurée du droit de rétractation dans le cas de contenus numériques qui ne sont pas fournis sur un support physique.

7.4.1 Dans le cas où le consommateur est obligé de payer un prix monétaire pour un contenu numérique, le droit de rétractation du consommateur expire prématurément si (i) Wacom a commencé l'exécution du contrat après que le consommateur ait expressément consenti à ce que Wacom commence l'exécution du contrat avant l'expiration du délai de rétractation, (ii) le consommateur a reconnu que, par son consentement, il perdrait son droit de rétractation dès le début de l'exécution du contrat, et (iii) Wacom fournit au consommateur une confirmation du contrat sur un support durable et y mentionne ce qui précède.

7.4.2 Dans le cas où le consommateur n'est pas obligé de payer un prix monétaire, le droit de rétractation du consommateur expire prématurément lorsque Wacom a commencé l'exécution du contrat.

7.5 Instructions relatives à l’exercice du droit de rétractation concernant les services numériques

Si l'obligation contractuelle de Wacom concerne la mise à disposition de services numériques, le consommateur dispose du droit de rétractation suivant :

Informations sur la rétractation (services numériques)

Droit de rétractation
Le client a le droit de se rétracter de ce contrat dans un délai de 14 jours sans fournir aucun motif.


La période de rétractation expire dans un délai de 14 jours à compter de la date de Conclusion du Contrat.

Pour exercer votre droit de rétractation, vous devez nous informer (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Allemagne ; emeasupport@wacom.com ; téléphone +49 69 66 30 82 00 ; les numéros locaux figurent dans la liste ci-dessous*) de sa décision de résilier le contrat par une déclaration sans équivoque (par exemple un courrier postal ou un e-mail). Il peut utiliser le modèle de déclaration de rétractation ci-joint, mais ce n'est pas obligatoire. Il peut utiliser le modèle de déclaration de rétractation ci-joint, mais ce n'est pas obligatoire.


Pour respecter le délai de rétractation, il suffit de nous envoyer la demande d'exercice du droit de rétractation avant l'expiration du délai de rétractation.

Effets de la rétractation
Si vous vous rétractez de ce contrat, nous vous remboursons tous les paiements que nous avons reçus de votre part, notamment les frais de livraison (à l'exception des frais supplémentaires émanant de votre choix d'un type de livraison différent du type de livraison le moins cher standard que nous proposons), sans délai et dans tous les cas dans un délai maximum de 14 jours à compter de la date à laquelle nous sommes informés de votre décision de vous rétracter de ce contrat. Nous effectuons ce remboursement à l'aide du moyen de paiement que vous avez utilisé pour la transaction initiale, sauf si vous avez expressément accepté un moyen de paiement différent, vous n'encourez aucun frais dans le cadre de remboursement.


Si le client a demandé que les services commencent pendant le délai de rétractation, il doit nous payer un montant raisonnable correspondant à la proportion des services déjà fournis jusqu'au moment où il nous notifie l'exercice du droit de rétractation concernant le présent contrat par rapport à l'étendue totale des services prévus dans le contrat.

 

7.6 Expiration prématurée du droit de rétractation en cas de services numériques

7.6.1 Dans le cas où le consommateur est obligé de payer un prix monétaire pour un service numérique, le droit de rétractation du consommateur expire prématurément lors de l'exécution complète du service numérique par Wacom si (i) Wacom a commencé l'exécution du contrat après que le consommateur y ait expressément consenti avant l'expiration du délai de rétractation, et (ii) le consommateur a reconnu que, par son consentement, il perdait son droit de rétractation lors de l'exécution complète du contrat

7.6.2 Dans le cas où le consommateur n'est pas obligé de payer un prix monétaire, le droit de rétractation du consommateur expire prématurément lorsque le service numérique a été entièrement exécuté.

7.7

Modèle de formulaire de rétractation

(à renseigner et à retourner uniquement en vue de se rétracter de ce contrat)


— A Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Allemagne ; emeasupport@wacom.com ;
— I/Nous (*) vous notifions par la présente que je/nous (*) me rétracte/nous rétractions de mon/notre (*) contrat de vente des biens suivants (*)/de fourniture du service suivant (*)
— commandé (*)/reçu le (*)
— Nom du(es) consommateur(s)
— Adresse du(des) consommateur(s)
— Signature du(des) consommateur(s) (uniquement si le formulaire est notifié sur papier)
— Date
(*) Rayer les mentions inutiles.

 

8. Droit de retour volontaire de 30 jours après réception des produits physiques

8.1 Sans préjudice de son droit de rétractation (se reporter à la Clause 7.1 ci-dessus), nous accordons au client un droit de retour volontaire de 30 jours à compter de la livraison des marchandises physiques. Dans le cadre de ce droit de retour, il peut également renvoyer les produits après l'expiration de la période de rétractation de 14 jours (se reporter à la Clause 5 ci-dessus) en les renvoyant à Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Allemagne ; emeasupport@wacom.com.

8.2 Pour effectuer un retour, veuillez nous envoyer un e-mail à emeasupport@wacom.com . Veuillez indiquer votre nom complet, votre numéro de téléphone, votre numéro de commande, le produit à retourner, la quantité à retourner et la raison du retour. Notre service après-vente répondra à la demande dans un délai de deux jours ouvrés (« Autorisation »). Nous ne pouvons traiter les retours sans Autorisation préalable. Le droit de retour volontaire ne s'applique pas à la commande de chèques-cadeaux, de contenu numérique, qui n'est pas livré sur un support physique, ou de services numériques.

8.3 La période de retour de 30 jours commence à la date de réception des produits. Une livraison rapide des produits est suffisante pour respecter le délai.

8.4 Nous remboursons le Prix des produits. Les frais de retour des marchandises sont à la charge du client. Cependant, il ne paye pas l'expédition et les frais de manutention s'il utilise notre étiquette d'expédition de retour prépayée, qu'il peut imprimer en ligne sur son compte ou en contactant le service après-vente.

8.5 Si le client souhaite retourner plusieurs produits, il doit séparer les produits et les placer dans leur conditionnement d'origine. Il faut éviter de mélanger des accessoires dans des boîtes à outils. Les accessoires sont contrôlés individuellement et approuvés pour garantir que le retour est complet et procéder au remboursement intégral.

8.6 Avant l'expiration de la période du droit de rétractation, seules les conditions légales énoncées à la Clause 6 s'appliquent. Le droit volontaire de retour ne limite pas les droits statutaires relatifs à la garantie.

 

9. Conservation de la propriété

Wacom reste propriétaire des produits et contenus livrés et mis à disposition jusqu'au paiement intégral de toutes les factures dues à ce titre.

 

10. Licences logicielles

10.1 Tous les produits logiciels, y compris les logiciels préinstallés dans les produits matériels ou les logiciels achetés en même temps que le matériel, ne sont pas vendus, mais transférés pour être utilisés dans le cadre des Conditions applicables relatives aux Produits (en particulier les Conditions de licence). Avec la conclusion du contrat, le client a le droit de demander à Wacom de lui fournir la disponibilité d'utilisation et les droits d'utilisation dans la portée spécifiée dans les Conditions relatives aux produits et conformément aux conditions énoncées dans ces dernières. La licence est accordée soit par Wacom soit par le tiers propriétaire du logiciel conformément aux Conditions relatives aux produits, lesquelles sont liées au logiciel et/ou au produit. 

10.2 Les droits pour les produits que le client commande seront accordés conformément aux Conditions du produit pour le produit concerné qui sont également conclues. Sauf mention contraire expresse dans les Conditions du produit concerné, les droits sont accordés exclusivement par le Fournisseur respectif.

10.3 Les droits requis pour utiliser les produits doivent être accordés conformément aux Conditions générales du Fournisseur. Ces Conditions du produit peuvent nécessiter des déclarations légalement contraignantes supplémentaires de la part du client au Fournisseur concerné.Le client est tenu de se familiariser avec les conditions applicables au produit en question.

10.4 Si aucun accord de licence logicielle n'est fourni avec le produit, la licence du logiciel est accordée conformément à des conditions de licence non-exclusive et incessible à un utilisateur unique. Il est interdit de retraduire le logiciel dans d'autres formes de codes (décompilation), procéder à toute ingénierie inverse, le modifier, le convertir, le développer ou le transférer sur tout autre support de données.

10.5 Pour commander un logiciel sur l'eStore Wacom, le client a besoin d'un compte Wacom ID. Celui-ci peut être créé gratuitement sur le site Web de Wacom https://www.wacom.com ou dans le cadre du processus de commande de logiciels dans l'eStore Wacom correspondant.

10.6 L'offre de commande du logiciel est soumise à la disponibilité de l'accès ou de l'utilisation de l'eStore Wacom concerné et de tous les systèmes ou réseaux informatiques associés. Si, pour quelque raison que ce soit, il est impossible d'accéder à l'eStore Wacom ou aux systèmes ou réseaux informatiques associés ou de les utiliser, Wacom ne saurait être tenu responsable de l'impossibilité d'utiliser l'offre ou de l'impossibilité d'en tirer parti qui en résulterait.

10.7 Wacom propose une assistance technique via son service clientèle général (www.wacom.com/support/contact-support). Si le client rencontre des problèmes graves avec le logiciel, le service clientèle de Wacom peut être amené à le renvoyer vers le fournisseur du logiciel afin qu'il résolve le problème de manière plus approfondie, après l'avoir consulté au préalable.

10.8 Logiciels de Corel

a. Les logiciels proposés par Corel ne comprennent qu'une clé de licence permettant d'utiliser le logiciel de Corel en question. Cette clé sera mise à la disposition du client sur son compte Wacom ID à l'issue du processus de commande. Après un enregistrement supplémentaire auprès de Corel, le client doit télécharger le logiciel correspondant sur le site Web de Corel pour pouvoir l'utiliser avec la clé de licence achetée auprès de Wacom.

b. Le client peut contacter le service client de Wacom (www.wacom.com/support/contact-support) ou le service client de Corel pour obtenir une assistance technique. Si le client rencontre de graves problèmes avec le logiciel, il se peut que le service clientèle de Wacom le renvoie au fournisseur du logiciel pour résoudre le problème de manière approfondie après consultation préalable. À cette fin, Wacom transmettra la clé de licence du client concerné à Corel en lui demandant de contacter directement le client, sans qu'aucune donnée personnelle du client ne soit communiquée. Le fait que le client puisse s'adresser directement à Corel pour obtenir une assistance technique ne limite en rien les droits de garantie légaux du client vis-à-vis de Wacom.

Logiciel 10.9 de FlameBait

Les logiciels proposés par FlameBait ne comprennent qu'une clé de licence permettant d'utiliser le logiciel de FlameBait en question. Après s'être enregistré auprès de la plateforme de gestion des droits numériques Steam, le client doit télécharger le logiciel correspondant sur le site Internet de Steam afin de pouvoir l'utiliser avec la clé de licence achetée auprès de Wacom.

11. Devoirs et obligations du Consommateur

11.1 Le client est tenu de protéger toutes les données d'accès fournies par Wacom dans le cadre de l'eStore Wacom et des produits et de protéger ces données de tout accès par des personnes non autorisées.

11.2 Le client est tenu de procéder à des copies de sauvegarde régulières et protégées contre les risques de toutes les données qui lui sont confiées par Wacom ou par ses Fournisseurs aux fins de l'utilisation des produits.

11.3 En utilisant ces produis, le client s'engage à respecter toutes les dispositions statutaires applicables. L'utilisation des produits pour la transmission, le stockage, la diffusion ou autre utilisation des contenus considérée comme illégale, immorale, offensive sur le plan sexuel, insultante ou constituant une incitation à la haine et à la violence est interdite.

11.4 Le client s'engage à utiliser les produits de façon à ne pas mettre en danger la sécurité et l'intégrité des données. En particulier, il est interdit d'utiliser les produits pour procéder à des actions de spams, de manipulation illégale des données ou des attaques informatiques de tous types.

11.5 En cas de violation des Clauses 11.3 ou 11.4, Wacom est en droit de bloquer temporairement votre accès aux produits concernés. Toutes les autres réclamations de la part de Wacom ainsi que la clause 15 ne sont pas affectées par une telle décision.

11.6 Si un tiers revendique que les données ou les contenus fournis par le client dans le cadre de la portée de l'utilisation des produits constituent une violation de la loi, Wacom est en droit de bloquer lesdits contenus à titre intégral ou temporaire. Dans de tels cas, Wacom demandera au client de mettre fin à a violation ou de fournir une preuve de la légalité des contenus dans un délai raisonnable. Si le client ne respecte pas cette demande ou s'il n'est pas en mesure de fournir des preuves suffisantes de la légalité des contenus, Wacom est en droit – malgré tous autres droits – de résilier ce contrat sans préavis pour cause réelle et sérieuse.

11.7 Le client doit indemniser Wacom de toutes les réclamations émanant de tout tiers et alléguées à l'encontre de Wacom suite à une violation de toute obligation lui incombant au cours de l'utilisation des produits, à condition que (a) Wacom l'informe rapidement par écrit ou texte de toutes les réclamations alléguées par tout tiers et reste en charge de la défense en consultation avec lui et (b) Wacom s'engage à ne pas accepter toutes réclamations de tiers ou à ne pas traiter ces litiges sans son consentement. Cette indemnisation comprend également tous les frais liés à la défense, frais de tribunal, amendes et frais nécessaires dans une mesure raisonnable et habituelle dans le secteur.

 

12. Protection des données

Vous trouverez des informations sur l'utilisation des données personnelles par Wacom sur https://www.wacom.com/privacy.  Notre système de collecte et de traitement des cookies figure sur l'Avis relatif aux cookies de Wacom sur https://www.wacom.com/cookie-notice.

 

13. Garantie

13.1 Si le produit est fourni gratuitement ou si le client est un consommateur (tel que défini à la Clause 7), le client a droit à des réclamations sous garantie conformément aux dispositions légales. Les réclamations pour dommages sont soumises aux dispositions de la Clause 14.

13.2 Si le produit est fourni contre des frais et que le client n'est pas un consommateur, le client a droit à des réclamations sous garantie conformément aux dispositions suivantes. Les demandes de dommages et intérêts sont en outre soumises aux dispositions de la Clause 14 :

(a) On considère qu'il y a un défaut uniquement si le produit n'a pas la qualité convenue contractuellement ou s'il ne convient pas à l'utilisation présumée contractuellement. La qualité contractuelle du produit ne peut résulter que des dispositions du présent contrat, des stipulations de la description du produit sur le site web et des Conditions relatives aux produits, ainsi que de toutes les conditions de licence et d'utilisation supplémentaires applicables au produit concerné. Pour l'évaluation du défaut du produit, en particulier, l'utilisation typique du produit et les autres attentes du client ne sont pas pertinentes. Wacom n'est pas tenue de fournir un support client, des accessoires, y compris l'emballage, ou des instructions d'installation et autres instructions en plus des produits, sauf si cela a été expressément convenu dans le contrat conclu avec Wacom. En cas de divergences qui n'affectent que de manière insignifiante l'aptitude du produit à l'utilisation prévue par le contrat, les droits à l'encontre des défauts sont exclus (divergences insignifiantes). Les divergences qui ont un effet sur les données stockées de telle sorte qu'une utilisation économiquement raisonnable de parties essentielles du produit n'est pas possible ou ne l'est que dans une mesure limitée ne sont pas considérées comme des divergences insignifiantes.

(b) En cas de défaut, Wacom a droit à une exécution ultérieure (réparation ou remplacement, à sa discrétion) dans un délai raisonnable permettant au moins deux tentatives d'exécution ultérieure. Le droit du client de réduire le Prix d'achat ou de résilier le contrat en cas de deux défaillances de l'exécution ultérieure de Wacom ou de réclamer des dommages et intérêts conformément à la Clause 13 reste inchangé.

(c) Si le défaut se rapporte à l'obligation continue, la Clause 6 s'applique.

 

14. Limitation de responsabilité

14.1 Nous sommes intégralement responsables de toute négligence intentionnelle ou grave ou des préjudices corporels, de santé ou de tout décès.

14.2 En cas de négligence légère, nous sommes responsables uniquement des violations de nos obligations contractuelles matérielles. Une obligation contractuelle matérielle, au sens de cette disposition, est une obligation qui doit être réalisée afin de permettre la réalisation de contrat et dont le partenaire peut se prévaloir à titre général.

14.3 En cas d'élément relevant de la Clause 14.2, nous ne sommes pas responsables de toute absence de réussite commerciale, manque à gagner ou dommages indirects.

14.4 La responsabilité relevant de la Clause 14.2 est limitée aux dommages prévisibles et habituels au moment de la Conclusion du Contrat.

14.5 La limitation de responsabilité s'applique ainsi au bénéfice de nos employés, agents et représentants.

14.6 Toute responsabilité potentielle nous incombant à propos de toute garantie (qui doit être expressément désignée en tant que telle comme étant des garanties au sens juridique) et toutes les réclamations au titre de la loi allemande sur la responsabilité des produis (Produkthaftungsgesetz) ou violation de la loi de protection des données ne sont pas affectées.

14.7 Il n'y a plus aucune responsabilité de la part de Wacom. En particulier, la responsabilité sans faute de Wacom pour les défauts initiaux conformément à l'art. 536a al. 1 du Code civil allemand est exclue.

 

15. Modification du contenu numérique ou du service numérique

15.1 Nous pouvons occasionnellement effectuer des mises à jour légalement requises des contenus numériques ou des services numériques. Les mises à jour ne seront fournies que pendant la période de mise à disposition telle que définie dans les présentes Conditions, les Conditions relatives aux produits ou telle que décrite sur le site Web. Ces mises à jour sont effectuées pour maintenir la conformité contractuelle des produits, notamment pour des raisons de sécurité. Il se peut que nous installions automatiquement les mises à jour qui traitent des risques de sécurité graves. Pour les autres mises à jour, le client peut décider de les installer ou non. En outre, lorsque les Conditions relatives aux Produits prévoient que le contenu numérique ou les services numériques doivent être fournis ou rendus accessibles sur une période donnée, nous pouvons modifier, mettre à jour, mettre à niveau, suspendre, interrompre ou supprimer toute partie du contenu numérique ou du service numérique au-delà de ce qui est nécessaire pour maintenir le contenu numérique ou le service numérique en conformité avec le contrat, si les conditions suivantes sont remplies :

(a) nous avons une raison valable pour cette modification ;

(b) une telle modification est apportée sans frais supplémentaires pour le client ; et

(c) nous informons le client de la modification de manière claire et compréhensible.

Les raisons valables aux fins de la présente clause comprennent (i) des modifications des exigences légales ou réglementaires applicables et de la jurisprudence applicable, (ii) l'adaptation du contenu numérique ou du service numérique à un nouvel environnement technique, à un nombre accru ou réduit d'utilisateurs ou à des conditions de marché changeantes, (iii) le respect des exigences de nos concédants de licence ou de nos partenaires de distribution, la réaction à des modifications importantes de nos licences de tiers, la réaction à des violations de la propriété intellectuelle, (iv) la poursuite du développement de notre contenu, de notre conception et de nos services et l'amélioration des performances, de l'expérience de l'utilisateur ou de la sécurité du produit, (v) l'intérêt de vos bénéfices, et/ou (vi) d'autres raisons opérationnelles ou de sécurité.

15.2 Si la modification affecte négativement l'accès ou l'utilisation du contenu numérique ou du service numérique, nous informerons le client raisonnablement à l'avance sur un support durable de :

(a) les caractéristiques et le moment de la modification et

(b) ses droits conformément aux Clauses 15.3 et 15.4.

Cela ne s'applique pas si l'impact négatif de votre accès ou de votre utilisation du contenu numérique et/ou des services numériques n'est que négligeable.

15.3 Dans les cas visés à la Clause 15.2, le client peut résilier le contrat gratuitement dans les 30 jours suivant la réception des informations visées à la Clause 15.2 ou au moment où le contenu numérique ou le service numérique a été modifié, selon la dernière éventualité.

15.4 La résiliation du contrat n'est pas possible si l'impact négatif de votre accès ou de votre utilisation du contenu numérique et/ou des services numériques n'est que négligeable ou si nous vous avons permis de maintenir sans frais supplémentaires le contenu numérique ou le service numérique dès lors qu'il n'est pas modifié.

 

16. Lieu de réalisation et compétence             

Le lieu de réalisation et la compétence exclusive de ce Contrat sont situées à Düsseldorf en Allemagne, dans la mesure où ils concernent une personne morale au sens du Code du commerce allemand (HGB) (“Kaufmann”) ou une entreprise statutaire ou si vous avez déménagé votre lieu de résidence principale à l'étranger après l'entrée en vigueur de ces Conditions générales de vente, ou si votre lieu de résidence ou votre résidence habituelle n'est pas connu ou ne se situe pas en Allemagne ou dans l'UE au moment du dépôt de l'action en justice.

 

17. Dispositions conclusives

17.1 L'allemand, l'anglais, le français, l'italien ou l'espagnol constituent les langues contractuelles des présentes conditions générales de vente.

17.2 Si toute clause de ces conditions est ou devient invalide, en tout ou partie, les autres clauses conservent leur validité.

17.3 Tous les litiges résultant de cette relation juridique sont soumis à la loi allemande avec exclusion de la Convention des Nations unies sur les contrats de vente internationale de marchandises. Si le client est un consommateur (tel que défini à la Clause 7), un tel choix peut ne pas, cependant, avoir pour résultat de le dépourvoir de la protection qui lui est accordée par des dispositions auxquelles il ne peut pas être dérogé par accord en vertu de la loi du pays dans lequel il a sa résidence habituelle.

17.4 Informations sur le règlement des litiges en ligne : la Commission européenne exploite une plateforme Internet pour le règlement des litiges en ligne (« plateforme ODR »). La plateforme ODR sert de point de contact pour le règlement extrajudiciaire des litiges relatifs aux obligations contractuelles découlant de contrats de vente ou de services en ligne. Vous trouverez la plateforme ORD à l'adresse http://ec.europa.eu/consumers/odr. Nous ne sommes pas tenus ou ne souhaitons pas participer à toute procédure de résolution des litiges devant un organisme de résolution des litiges des consommateurs.

 

Wacom Europe GmbH, eStore, Zollhof 11-15, 40221 Düsseldorf, Allemagne

 

* Nous sommes en mesure de vous aider en anglais, allemand, français, italien, espagnol et russe.

 

Royaume-Uni
+44 207 744 08 31

Autriche
+43 1 790 825 550

Belgique
+32 2 275 06 91

France
+33 1 7020 0070

Allemagne
+49 69 66 30 82 00

Italie
+39 02 4528 7050

Russie
+7 4992722061

Espagne
+34 91787 0346

Suisse
+41 44 212 2818

Autres pays
+44 207 949 0392
+49 6966404393

 

 

Wacom eStore (Europe) Terms and Conditions

Last Updated: 15th December 2023

Welcome to the Wacom Europe GmbH (“Wacom,” “we,” or “us”) eStore available under https://estore.wacom.com  (“Website”). 

Wacom Europe GmbH is a registered company with its headquarters at Zollhof 11-15, 40221 Düsseldorf, Germany, registered with the Düsseldorf District court under the commercial registry number HRB79224, emeasupport@wacom.com.

Wacom has the following VAT identification number: DE120692751 and can be reached at www.wacom.com/support/contact-support.

 

1. Scope

1.1 Deliveries, provisions and services by Wacom are made exclusively on the basis of the following Terms and Conditions (the “Terms”), except to the extent you have entered in a separate written agreement with Wacom that supersedes these Terms. Products may be Wacom’s own products, products of companies associated with Wacom, or third-party products (in each case “Provider”). Wacom shall inform the customer in good time and in an appropriate manner whether Wacom or a third party is the Provider of the product. Certain products may also be accompanied by other terms and conditions (the “Product Terms”), which may in particular govern aspects such as subscription terms or license restrictions. Where this is the case, we will explicitly refer to such Product Terms or ask you explicitly to accept them during the order process. Product Terms will be concluded between you and the Provider. Any Product Terms with the Provider Wacom Co., Ltd., take precedence over these Terms in the event of any conflict. In all other cases, these Terms shall prevail.

1.2 You acknowledge the exclusive applicability of these Terms and the Product Terms (if applicable) as the contractual basis for any deliveries, provisions and services. Any conflicting general terms and conditions of you are excluded, even if we do not expressly object to them.

1.3 You can access and print out the current Terms during the whole ordering process and at any other time on our website. We do not store this contract text after conclusion of the contract.

 

2. Interruptions, Technical Requirements and Protection

2.1 Our provision of digital contents or digital services under these Terms does expressly not include the obligation to provide them without interruption. In particular, technical maintenance, system adjustments, adaptation of security measures or other technical circumstances on the Website and the products may result in the digital content or digital service being temporarily unavailable. Technical errors may affect the usability and accessibility of the digital content or digital service. 

2.2 All necessary technical requirements, including information on interoperability and compatibility, as well as the respective functionalities and technical protection measures in connection with the products offered in our eStore are described on the Website or in the Product Terms.

3. Conclusion of Contract

3.1 We are your contract partner when ordering products in the eStore. You can order products as a registered user or by using a guest account. The registration is subject to separate terms.

3.2 In case of a payment method without immediate payment function (such as delivery against invoice), the presentation of the products offered in the eStore does not constitute a binding offer by us to conclude a contract, but is an invitation to you to submit an offer to us. You make a binding offer by entering all required information during the ordering process and clicking on the “Order and Pay” button ("Offer"). Until you click the “Order and Pay" button, you can cancel the order process or change the information at any time by clicking on the (blue) “Back to cart” button or by navigating back within the bread-crumb menu at the top of the site. We will confirm receipt of your offer immediately after we have received your offer (“Order Confirmation and Acceptance E-Mail”). This Order Confirmation and Acceptance E-Mail represents our acceptance of your Offer ("Conclusion of Contract”). It contains the essential characteristics of your order.

3.3 In case of a payment method with immediate payment function, the presentation of products in the eStore constitutes a binding offer by us. The contract is concluded when you accept our offer by clicking on the “Order & Pay” button. Until you click the “Order and Pay" button, you can cancel the order process or change the information at any time by clicking on the (blue) “Back to cart” button or by navigating back within the bread-crumb menu at the top of the site. We will confirm receipt and acceptance of your order immediately after we have received your acceptance (“Order Confirmation E-Mail”). This Order Confirmation E-Mail contains the essential characteristics of your order.

 

4. Delivery, delivery dates, shipping costs, provision

4.1 The hardware products are shipped exclusively to shipping addresses in the countries of Norway, Switzerland and the European Union excluding the French overseas départements, Melilla, Ceuta, Helgoland, San Marino, Canary Islands, Channel Islands, Jersey, Guernsey and Andorra, unless a special exceptional agreement is made with Wacom.

4.2 The software products are provided exclusively to customers having their residential address in the countries of Norway, Switzerland and the European Union. Customers outside of these countries, such as the UK or the US, are welcome to purchase our software products via:

https://estore.wacom.com/en-GB  for Customers in the UK

https://estore.wacom.com/en-US  for Customers in the US

4.3 The shipping method, shipping route and the selection of the shipping company is at our discretion.

You bear the delivery costs. The exact delivery costs are displayed before you klick the “Order and Pay” button. 

4.4 Wacom is entitled to perform partial services and to invoice them if no disadvantage results for the use of the products. In the case of a partial delivery, you only bear the delivery costs incurred for the first of the partial deliveries.

4.5 If no other delivery period is displayed during the order process or in the Order Confirmation and Acceptance E-Mail, the delivery period for hardware products is four to six working days after customer has instructed the payment / in case of installments, after Conclusion of Contract.

4.6 If no other provision period is displayed during the order process or in the Order Confirmation and Acceptance E-Mail, the software products or access to the software products are provided immediately after the Conclusion of Contract or sending the Order Confirmation E-Mail.

4.7 In the event an ordered product is not available due to non-delivery/non-provision, incorrect or delayed deliveries/provisions by Providers, which have not been caused by us (self-supply reservations), we are entitled to rescind the contract. In this case, we will notify you of the non-availability of the product without undue delay and will promptly refund any payment received from you for the respective product.

 

5. Payment

5.1 Latest upon Conclusion of Contract you are obliged to pay the price for the products ordered plus any delivery costs or any fees for special methods of payment agreed on (“Price”).

5.2 Unless otherwise stated, all prices are quoted including VAT, plus any agreed delivery and shipping costs and fees for special payment methods.

5.3 The following applies if you are not a consumer (as defined in Clause 7): All payments shall be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If we are compelled to make any such deduction, you will pay to us such additional amounts as are necessary to ensure receipt by us of the full amount which we would have received but for the deduction.

5.4 The Price is due latest upon Conclusion of Contract. If you use the bank transfer as a means of payment, we ask you to transfer the Price immediately after Conclusion of Contract, but you have to do so no later than within seven days. For clarity, in case of recurring payments for a subscription, we will invoice or charge you as set out in the applicable Product Terms.

5.5 Payment is made by the payment method you choose in the order process. The available payment methods will be displayed before the Conclusion of Contract. We are entitled to remove or add individual payment methods.

5.6 If the payment method invoice payment by bank transfer only after receipt of goods and invoice (“BNPL”) is listed in the order process, it is only available to corporate customers. In order to provide this service, we cooperate with the financial service provider Billie GmbH. We assign the debt to Billie GmbH once a valid address and credit check has been performed during the ordering process. Please transfer the invoice amount within the payment period indicated on the invoice. The transfer needs to be made to the account indicated on the invoice. The privacy policy of Billie GmbH can be found here: https://www.billie.io/en/privacy-policy. It applies in addition to our privacy policy and our terms and conditions.

5.7 In the case of a return debit note, you are obliged to reimburse us for the costs actually incurred by the return debit note.

5.8 You are entitled to an offset if your counterclaims are determined to be legally valid or have been recognized by Wacom or result from reciprocal agreements.

 

6. Term and termination

6.1 Where the applicable Product Terms provide that digital content or digital service is to be provided or made accessible to the consumer over a period of time, the contract shall be concluded for the term set out in the Product Terms.

6.2 Termination for convenience is only possible under the parties’ statutory right of termination for good cause, your statutory right to terminate in the event of an unremedied lack of conformity and your termination right under Clause 15 remains unaffected. Good cause entitling Wacom to terminate the agreement exists in particular if you infringe rights of use by using the content or service beyond what is permitted under the applicable Product Terms and fails to remedy the infringement within a reasonable period of time following a warning.

 

 

7. Right of withdrawal for consumers

Consumers, i.e. persons who conclude a contract for the provision of one or more products for purposes that cannot be predominantly attributed either to their commercial or self-employed professional occupation, are entitled to the following right of withdrawal when concluding a contract:

7.1 Instructions on withdrawal with regard to the delivery of goods, including goods with digital elements

If Wacom’s contractual obligation is the delivery of (physical) goods, including goods with digital elements, the consumer has the following right of withdrawal:

 

 

Model Instructions on withdrawal (physical goods)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.

To exercise the right of withdrawal, you must inform us (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ; Phone +49 69 66 30 82 00 (for local numbers, please check below*)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7.2 Special notes: Non-existence for sealed computer software

The right of withdrawal does not exist for contracts for the supply of sealed audio or sealed video recordings or sealed computer software, if they were unsealed after delivery.

 

7.3 Instructions on withdrawal with regard to digital contents

If Wacom’s contractual obligation is the delivery of digital contents, which will not be delivered by a physical data carrier, the consumer has the following right of withdrawal:

Model Instructions on withdrawal (digital contents)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the Conclusion of the Contract.

To exercise the right of withdrawal, you must inform us (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ; Phone +49 69 66 30 82 00 (for local numbers, please check below*)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

7.4 Premature expiry of the right to withdraw in case of digital contents, which are not provided on a physical carrier

7.4.1 In case the consumer is obliged to pay a monetary price for digital content, the consumer’s right to withdraw expires prematurely if (i) Wacom began with the performance of the contract after the consumer had expressly consented to Wacom to commence with the performance of the contract prior to expiry of the withdrawal period, (ii) the consumer had acknowledged that by his/her consent, he/she would lose the right to withdraw from the contract upon the commencement of performance of the contract, and (iii) Wacom provides the consumer with a confirmation of the contract on a durable medium and states the aforementioned therein.

7.4.2 In case the consumer is not obliged to pay a monetary price, the consumer’s right to withdraw expires prematurely when Wacom began with the performance of the contract.

7.5 Instructions on withdrawal with regard to digital services

If Wacom’s contractual obligation is the provision of digital services, the consumer has the following right of withdrawal:

Model Instructions on withdrawal (digital services)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.


The withdrawal period will expire after 14 days from the day of the Conclusion of the Contract.


To exercise the right of withdrawal, you must inform us (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ; Phone +49 69 66 30 82 00 (for local numbers, please check below*)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.

 

7.6 Premature expiry of the right to withdraw in case of digital services

7.6.1 In case the consumer is obliged to pay a monetary price for a digital service, the consumer’s right to withdraw expires prematurely upon the full performance of the digital service by Wacom if (i) Wacom began with the performance of the contract after the consumer had expressly consented to Wacom to commence with the performance of the contract prior to expiry of the withdrawal period, and (ii) the consumer had acknowledged that by his/her consent, he/she would lose the right to withdraw from the contract upon the full performance of the contract

7.6.2 In case the consumer is not obliged to pay a monetary price, the consumer’s right to withdraw expires prematurely when the digital service has been performed in full.

7.7

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)


— To Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ;
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.

 

8. Voluntary 30-day Right of Return after Receipt of physical Products

8.1 Without prejudice to your mandatory right to withdraw (see Clause 7.1 above), we grant you a voluntary right of return of 30 days from receipt of physical goods. With this right of return, you can return your products also after the expiry of the 14-day withdrawal period (see Clause 6 above) by sending them to Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com.

8.2 To make a return please email us at emeasupport@wacom.com .Please include your full name, phone number, order number, product to return, quantity to return, and reason for return. Our Customer Service team will respond to your request within two business days (“Authorization”). We cannot process returns without prior Authorization. The voluntary right of return does not apply to the order of gift vouchers, digital content, that is not delivered on a physical carrier, or digital services.

8.3 The 30-day return period begins on the day of receipt of the products. The timely dispatch of the products is sufficient to meet the period.

8.4 We will refund you the Price of the products.  You will have to bear the direct cost of returning the goods. However, you will not be charged shipping and handling fees if you use our pre-paid return shipping label that can be printed out online in your user account or by contacting our customer support.

8.5 If multiple products are being returned, please keep the products separated and in the original product packaging. Please do not combine accessory items in tool boxes. Accessory items need to be individually checked in and approved to ensure completion of return and a full refund.

8.6 Until the expiry of the period for the mandatory right to withdraw, only the legal conditions listed under Clause 7 apply. The voluntary right of return does not limit your statutory warranty rights.

 

9. Retention of property

Wacom maintains ownership of delivered and provided products and content until complete payment of all due invoices for such.

 

10. Software licenses

10.1 All software products including pre-installed software in the hardware products or software purchased together with hardware are not sold but transferred for usage within the scope of the applicable Product Terms (in particular license terms). With the Conclusion of the Contract, you shall be entitled to have Wacom provide you with the availability for use and the usage rights in the scope specified in the Product Terms and in accordance with the conditions stated therein. The licensing is granted either by Wacom or the Provider owning the software according to the Product Term, which is linked to the software and/or the product. 

10.2 Rights for products ordered by you shall be granted pursuant to the Product Terms for the relevant product, which are also concluded. Unless otherwise expressly stated in the respective Product Terms, rights shall be granted exclusively by the respective Provider.

10.3 The rights required to use the products shall be granted in accordance with the respective Product Terms of the Provider. These Product Terms may require additional legally binding declarations by you to the respective Provider.  You shall be obligated to familiarize yourself with the applicable Product Terms for the relevant product.

10.4 If no express software licensing agreement is supplied with the product, the software license is granted on a non-exclusive and non-transferable basis to one single user. The software may not be retranslated to other code forms (decompiling), returned to previous development stages (reverse engineering), edited, converted, further developed or transferred to another data medium.

10.5 To be able to order software from the Wacom estore, the customer requires a Wacom ID account, which can be created free of charge on the Wacom website https://www.wacom.com or as part of the software order process in the respective Wacom eStore.

10.6 The offer to order Software is subject to the respective Wacom eStore and any associated IT systems or networks being available for access or use. Wacom is not responsible for any inability or failure to redeem or take advantage of the offer if for any reason the Wacom eStore or any associated IT systems or networks are unavailable for access or use.

10.7 Wacom offers technical support via its general customer service (www.wacom.com/support/contact-support). Should serious problems occur with the software, it may be necessary for Wacom’s Customer Service to refer the customer to the software vendor for more in-depth problem solving after prior consultation.

10.8 Software by Corel

a. The offer for software by Corel includes only a licence key for the use of the respective software by Corel. This will be made available to the customer in his Wacom ID account after completion of the order process. After additional registration with Corel, the customer must download the corresponding software from Corel’s website to be able to use it with the licence key purchased from Wacom.

b. The customer has the option of contacting Wacom’s customer service (www.wacom.com/support/contact-support) or Corel’s customer service for technical support. In the event of serious problems with the software, it might be necessary for Wacom’s customer service to refer the customer to the software provider for in-depth problem solving after prior consultation. For this purpose, the licence key of the customer concerned will be transmitted by Wacom to Corel with the request to contact the customer directly, whereby no personal data of the customer will be passed on. The possibility for the customer to contact Corel directly for technical support shall in no way limit the customer's statutory warranty rights vis-à-vis Wacom.

10.9 Software by FlameBait

The offer for software by FlameBait includes only a licence key for the use of the respective software by FlameBait. After additional registration with the DRM platform “Steam”, the customer must download the corresponding software from Steam’s website to be able to use it with the licence key purchased from Wacom.

11. Duties and obligations of the Customer

11.1 You shall safeguard all access data provided by Wacom to the Wacom eStore and to the products, and protect said data from unauthorised third-party access.

11.2 You shall be obligated to make regular, risk-appropriate back-up copies of all data entrusted by you to Wacom or its Providers for the purpose of the use of these products.

11.3 In using the products, you shall comply with all applicable statutory provisions. The use of products for the transmission, storage, dissemination or other use of content that is illegal, immoral, sexually offensive, insulting, or that incites hatred and violence, is prohibited.

11.4 You shall not use the products in any way that could compromise their data security and integrity. In particular, the products may not be used for spamming, illegal manipulation of data or cyber attacks of any kind whatsoever.

11.5 In the event of a breach of Clause 11.3 or 11.4, Wacom shall be entitled to temporarily block your access to the products concerned. Any further claims on the part of Wacom as well as Clause 15 shall remain unaffected.

11.6 Where a third party claims that the data or contents provided by you within the scope of the use of products are in violation of law, Wacom shall be entitled to block said contents either completely or temporarily. In such cases, Wacom shall request that you cease the violation or provide evidence of the legality of the contents within a reasonable period of time. If you fail to comply with this request or if you are unable to provide sufficient evidence of the legality of the contents, Wacom shall be entitled - notwithstanding further rights and entitlements - to terminate the contract without notice for good cause.

11.7 You shall indemnify Wacom from all third-party claims that are asserted against Wacom due to a breach of obligation on the part of you during use of the products, provided that  (a) Wacom shall inform you without delay in written or text form of any claims asserted by third parties and shall conduct the defence in consultation with you and (b) Wacom shall neither recognise third-party claims nor put such beyond dispute without your consent. This indemnification shall also include all defence costs, court fees, fines and necessary expenses that are reasonable and customary in the industry.

 

12. Data protection

Information on Wacom’s use of personal data can be found in the privacy policy available at https://www.wacom.com/privacy. Our collection and processing of cookies is described in Wacom Cookie Notice available at https://www.wacom.com/cookie-notice.

 

13. Warranty

13.1 If the product is provided free of charge or the customer is a consumer (as defined in Clause 7), the customer is entitled to warranty claims in accordance with the statutory provisions. Damage claims are subject to the provisions in Clause 14.

13.2 If the product is provided against a fee and the customer is not a consumer, customer is entitled to warranty claims in accordance with the following provisions. Damage claims are further subject to the provisions in Clause 14:

(a) A defect shall only exist if the product does not have the contractually agreed quality or is not suitable for the contractually presumed use. The contractual quality of the product shall only result from the provisions of this contract, the stipulations in the product description on the Website and the Product Terms as well as any supplementary license and usage conditions applicable to the respective product. For the assessment of the defect of the product, in particular, the product’s typical use and other expectations of the customer shall be irrelevant. Wacom shall not be obliged to provide customer support, accessories including packaging, or installation instructions and other instructions in addition to the products, unless this has been expressly agreed in the contract with Wacom. In the event of deviations which only insignificantly affect the suitability of the product for the use stipulated in the contract, claims for defects shall be excluded (insignificant deviations). Deviations which have an effect on the stored data in such a way that an economically reasonable use of essential parts of the product is not possible or only possible to a limited extent are not considered insignificant deviations.

(b) In case of a defect, Wacom is entitled to subsequent performance (repair or replacement, in its discretion) within a reasonable period of time enabling at least two attempts of subsequent performance. The customer's right to reduce the Price or to rescind the contract in the event of two failures of Wacom’s subsequent performance or to claim damages in accordance with Clause 13 remains unaffected.

(c) If the defect relates to the continuing obligation, Clause 6 applies.

 

14. Limitation of Liability

14.1 We are fully liable for intent and gross negligence as well as for damages caused by injury to life, body or health.

14.2 In an event of slight negligence, we are liable only for breaches of a material contractual obligation. A material contractual obligation in the meaning of this provision is an obligation that must be performed in order to make the implementation of this contract possible in the first place and on the performance of which the contractual partner may therefore generally rely.

14.3 In a case according to Clause 14.2, we are not liable for any lack of commercial success, lost profits and indirect damages.

14.4 Liability in accordance with the above Clause 14.2 is limited to the typical and foreseeable damages at the time of Conclusion of Contract.

14.5 The limitation of liability applies accordingly to the benefit of our employees, agents and vicarious agents.

14.6 Any potential liability on the part of us for any guarantees (which must be expressly designated as such in order to be guarantees in the legal sense) and for claims based on the German Product Liability Act (Produkthaftungsgesetz) or infringement of data protection law remains unaffected.

14.7 There shall be no further liability on the part of Wacom. In particular, the no-fault liability of Wacom for initial defects pursuant to Sec. 536a para. 1 of the German Civil Code is excluded.

 

15. Modification of the digital content or digital service

15.1 We may occasionally perform legally required updates to the digital contents or digital services. Updates will only be provided during the provision period as set forth in in these Terms, the Product Terms or as described on the Website. These updates are made to maintain the contractual compliance of the products, including for security reasons. We may automatically install updates that address serious security risks. For other updates, the customer may decide whether to install them. Further, where the Product Terms provide that digital content or digital services are to be supplied or made accessible over a period of time, we may modify, update, upgrade, suspend, discontinue or remove any part of the the digital content or digital service beyond what is necessary to maintain the digital content or digital service in conformity in accordance with the contract, if the following conditions are met:

(a) we have a valid reason for such modification;

(b) such a modification is made without additional cost to you; and

(c) we inform you in a clear and comprehensible manner of the modification.

Valid reasons for the purpose of this clause include (i) changes to the applicable legal or regulatory requirements and applicable case law (ii) adapting the digital content or digital service to a new technical environment, to an increased or decreased number of users or changing market conditions, (iii) complying with requirements of our licensors or distribution partners, reacting to material changes in our licenses from third parties, reacting to intellectual property infringements (iv) further developing our content, design and services and improving the performance, user experience or product security, (v) benefitting your interests, and/or (vi) other operational or security reasons.

15.2 If the modification negatively impacts your access to or use of the digital content or digital service, we will inform you reasonably in advance on a durable medium of:

(a) the characteristics and the point in time of the modification and

(b) your rights according to Clauses 15.3 and 15.4.

This does not apply if the negative impact of your access or use of the digital content and/or digital services is only insignificant.

15.3 In the cases referred to in Clause 15.2, you may terminate the contract free of charge within 30 days of the receipt of the information referred to in Clause 15.2 or of the time when the digital content or digital service has been modified, whichever is later.

15.4 The termination of the contract is not possible if the negative impact of your access or use of the digital content and/or digital services is only insignificant or if we have enabled you to maintain without additional cost the digital content or digital service without the modification.

 

16. Place of performance and jurisdiction             

The place of performance and sole jurisdiction is Düsseldorf, Germany insofar as it deals with a business person in the sense of the German Commercial Code (HGB) (“Kaufmann”) or a statutory corporation or if you have moved your permanent place of residence abroad after these Terms of Sale have become effective, or if your place of residence or habitual residence is not known or not in Germany or the EU at the time the action is filed.

 

17. Final provisions

17.1 The contractual language is German, English, French, Italian or Spanish.

17.2 If one of the clauses of these terms so be or become invalid, in full or in part, the remaining clauses remain unaffected.

17.3 All disputes resulting from this legal relationship are subject to German law with exclusion of United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer (as defined in Clause 7), such a choice may not, however, have the result of depriving you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of the country in which you have your habitual residence.

17.4 Information about Online Dispute Resolution: The European Commission operates an internet platform for the Online Dispute Resolution (“ODR-platform”). The ODR-platform serves as contact point for out-of-court resolutions of disputes concerning contractual obligations stemming from online sales or service contracts. You will find the ODR-platform at http://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute settlement procedure before a consumer dispute resolution body.

 

Wacom Europe GmbH, eStore, Zollhof 11-15, 40221 Düsseldorf, Germany

 

*We are able to help you in English, German, French, Italian, Spanish and Russian.

 

United Kingdom
+44 207 744 08 31

Austria
+43 1 790 825 550

Belgium
+32 2 275 06 91

France
+33 1 7020 0070

Germany
+49 69 66 30 82 00

Italy
+39 02 4528 7050

Russia
+7 4992722061

Spain
+34 91 787 0346

Switzerland
+41 44 212 2818

Other countries
+44 207 949 0392
+49 69 66 40 43 93

 

 

Wacom eStore (Europe) Terms and Conditions

Last Updated: 15th December 2023

Welcome to the Wacom Europe GmbH (“Wacom,” “we,” or “us”) eStore available under https://estore.wacom.com  (“Website”). 

Wacom Europe GmbH is a registered company with its headquarters at Zollhof 11-15, 40221 Düsseldorf, Germany, registered with the Düsseldorf District court under the commercial registry number HRB79224, emeasupport@wacom.com.

Wacom has the following VAT identification number: DE120692751 and can be reached at www.wacom.com/support/contact-support.

 

1. Scope

1.1 Deliveries, provisions and services by Wacom are made exclusively on the basis of the following Terms and Conditions (the “Terms”), except to the extent you have entered in a separate written agreement with Wacom that supersedes these Terms. Products may be Wacom’s own products, products of companies associated with Wacom, or third-party products (in each case “Provider”). Wacom shall inform the customer in good time and in an appropriate manner whether Wacom or a third party is the Provider of the product. Certain products may also be accompanied by other terms and conditions (the “Product Terms”), which may in particular govern aspects such as subscription terms or license restrictions. Where this is the case, we will explicitly refer to such Product Terms or ask you explicitly to accept them during the order process. Product Terms will be concluded between you and the Provider. Any Product Terms with the Provider Wacom Co., Ltd., take precedence over these Terms in the event of any conflict. In all other cases, these Terms shall prevail.

1.2 You acknowledge the exclusive applicability of these Terms and the Product Terms (if applicable) as the contractual basis for any deliveries, provisions and services. Any conflicting general terms and conditions of you are excluded, even if we do not expressly object to them.

1.3 You can access and print out the current Terms during the whole ordering process and at any other time on our website. We do not store this contract text after conclusion of the contract.

 

2. Interruptions, Technical Requirements and Protection

2.1 Our provision of digital contents or digital services under these Terms does expressly not include the obligation to provide them without interruption. In particular, technical maintenance, system adjustments, adaptation of security measures or other technical circumstances on the Website and the products may result in the digital content or digital service being temporarily unavailable. Technical errors may affect the usability and accessibility of the digital content or digital service. 

2.2 All necessary technical requirements, including information on interoperability and compatibility, as well as the respective functionalities and technical protection measures in connection with the products offered in our eStore are described on the Website or in the Product Terms.

3. Conclusion of Contract

3.1 We are your contract partner when ordering products in the eStore. You can order products as a registered user or by using a guest account. The registration is subject to separate terms.

3.2 In case of a payment method without immediate payment function (such as delivery against invoice), the presentation of the products offered in the eStore does not constitute a binding offer by us to conclude a contract, but is an invitation to you to submit an offer to us. You make a binding offer by entering all required information during the ordering process and clicking on the “Order and Pay” button ("Offer"). Until you click the “Order and Pay" button, you can cancel the order process or change the information at any time by clicking on the (blue) “Back to cart” button or by navigating back within the bread-crumb menu at the top of the site. We will confirm receipt of your offer immediately after we have received your offer (“Order Confirmation and Acceptance E-Mail”). This Order Confirmation and Acceptance E-Mail represents our acceptance of your Offer ("Conclusion of Contract”). It contains the essential characteristics of your order.

3.3 In case of a payment method with immediate payment function, the presentation of products in the eStore constitutes a binding offer by us. The contract is concluded when you accept our offer by clicking on the “Order & Pay” button. Until you click the “Order and Pay" button, you can cancel the order process or change the information at any time by clicking on the (blue) “Back to cart” button or by navigating back within the bread-crumb menu at the top of the site. We will confirm receipt and acceptance of your order immediately after we have received your acceptance (“Order Confirmation E-Mail”). This Order Confirmation E-Mail contains the essential characteristics of your order.

 

4. Delivery, delivery dates, shipping costs, provision

4.1 The hardware products are shipped exclusively to shipping addresses in the countries of Norway, Switzerland and the European Union excluding the French overseas départements, Melilla, Ceuta, Helgoland, San Marino, Canary Islands, Channel Islands, Jersey, Guernsey and Andorra, unless a special exceptional agreement is made with Wacom.

4.2 The software products are provided exclusively to customers having their residential address in the countries of Norway, Switzerland and the European Union. Customers outside of these countries, such as the UK or the US, are welcome to purchase our software products via:

https://estore.wacom.com/en-GB  for Customers in the UK

https://estore.wacom.com/en-US  for Customers in the US

4.3 The shipping method, shipping route and the selection of the shipping company is at our discretion.

You bear the delivery costs. The exact delivery costs are displayed before you klick the “Order and Pay” button. 

4.4 Wacom is entitled to perform partial services and to invoice them if no disadvantage results for the use of the products. In the case of a partial delivery, you only bear the delivery costs incurred for the first of the partial deliveries.

4.5 If no other delivery period is displayed during the order process or in the Order Confirmation and Acceptance E-Mail, the delivery period for hardware products is four to six working days after customer has instructed the payment / in case of installments, after Conclusion of Contract.

4.6 If no other provision period is displayed during the order process or in the Order Confirmation and Acceptance E-Mail, the software products or access to the software products are provided immediately after the Conclusion of Contract or sending the Order Confirmation E-Mail.

4.7 In the event an ordered product is not available due to non-delivery/non-provision, incorrect or delayed deliveries/provisions by Providers, which have not been caused by us (self-supply reservations), we are entitled to rescind the contract. In this case, we will notify you of the non-availability of the product without undue delay and will promptly refund any payment received from you for the respective product.

 

5. Payment

5.1 Latest upon Conclusion of Contract you are obliged to pay the price for the products ordered plus any delivery costs or any fees for special methods of payment agreed on (“Price”).

5.2 Unless otherwise stated, all prices are quoted including VAT, plus any agreed delivery and shipping costs and fees for special payment methods.

5.3 The following applies if you are not a consumer (as defined in Clause 7): All payments shall be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If we are compelled to make any such deduction, you will pay to us such additional amounts as are necessary to ensure receipt by us of the full amount which we would have received but for the deduction.

5.4 The Price is due latest upon Conclusion of Contract. If you use the bank transfer as a means of payment, we ask you to transfer the Price immediately after Conclusion of Contract, but you have to do so no later than within seven days. For clarity, in case of recurring payments for a subscription, we will invoice or charge you as set out in the applicable Product Terms.

5.5 Payment is made by the payment method you choose in the order process. The available payment methods will be displayed before the Conclusion of Contract. We are entitled to remove or add individual payment methods.

5.6 If the payment method invoice payment by bank transfer only after receipt of goods and invoice (“BNPL”) is listed in the order process, it is only available to corporate customers. In order to provide this service, we cooperate with the financial service provider Billie GmbH. We assign the debt to Billie GmbH once a valid address and credit check has been performed during the ordering process. Please transfer the invoice amount within the payment period indicated on the invoice. The transfer needs to be made to the account indicated on the invoice. The privacy policy of Billie GmbH can be found here: https://www.billie.io/en/privacy-policy. It applies in addition to our privacy policy and our terms and conditions.

5.7 In the case of a return debit note, you are obliged to reimburse us for the costs actually incurred by the return debit note.

5.8 You are entitled to an offset if your counterclaims are determined to be legally valid or have been recognized by Wacom or result from reciprocal agreements.

 

6. Term and termination

6.1 Where the applicable Product Terms provide that digital content or digital service is to be provided or made accessible to the consumer over a period of time, the contract shall be concluded for the term set out in the Product Terms.

6.2 Termination for convenience is only possible under the parties’ statutory right of termination for good cause, your statutory right to terminate in the event of an unremedied lack of conformity and your termination right under Clause 15 remains unaffected. Good cause entitling Wacom to terminate the agreement exists in particular if you infringe rights of use by using the content or service beyond what is permitted under the applicable Product Terms and fails to remedy the infringement within a reasonable period of time following a warning.

 

 

7. Right of withdrawal for consumers

Consumers, i.e. persons who conclude a contract for the provision of one or more products for purposes that cannot be predominantly attributed either to their commercial or self-employed professional occupation, are entitled to the following right of withdrawal when concluding a contract:

7.1 Instructions on withdrawal with regard to the delivery of goods, including goods with digital elements

If Wacom’s contractual obligation is the delivery of (physical) goods, including goods with digital elements, the consumer has the following right of withdrawal:

 

 

Model Instructions on withdrawal (physical goods)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.

To exercise the right of withdrawal, you must inform us (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ; Phone +49 69 66 30 82 00 (for local numbers, please check below*)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7.2 Special notes: Non-existence for sealed computer software

The right of withdrawal does not exist for contracts for the supply of sealed audio or sealed video recordings or sealed computer software, if they were unsealed after delivery.

 

7.3 Instructions on withdrawal with regard to digital contents

If Wacom’s contractual obligation is the delivery of digital contents, which will not be delivered by a physical data carrier, the consumer has the following right of withdrawal:

Model Instructions on withdrawal (digital contents)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the Conclusion of the Contract.

To exercise the right of withdrawal, you must inform us (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ; Phone +49 69 66 30 82 00 (for local numbers, please check below*)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

7.4 Premature expiry of the right to withdraw in case of digital contents, which are not provided on a physical carrier

7.4.1 In case the consumer is obliged to pay a monetary price for digital content, the consumer’s right to withdraw expires prematurely if (i) Wacom began with the performance of the contract after the consumer had expressly consented to Wacom to commence with the performance of the contract prior to expiry of the withdrawal period, (ii) the consumer had acknowledged that by his/her consent, he/she would lose the right to withdraw from the contract upon the commencement of performance of the contract, and (iii) Wacom provides the consumer with a confirmation of the contract on a durable medium and states the aforementioned therein.

7.4.2 In case the consumer is not obliged to pay a monetary price, the consumer’s right to withdraw expires prematurely when Wacom began with the performance of the contract.

7.5 Instructions on withdrawal with regard to digital services

If Wacom’s contractual obligation is the provision of digital services, the consumer has the following right of withdrawal:

Model Instructions on withdrawal (digital services)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.


The withdrawal period will expire after 14 days from the day of the Conclusion of the Contract.


To exercise the right of withdrawal, you must inform us (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ; Phone +49 69 66 30 82 00 (for local numbers, please check below*)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.

 

7.6 Premature expiry of the right to withdraw in case of digital services

7.6.1 In case the consumer is obliged to pay a monetary price for a digital service, the consumer’s right to withdraw expires prematurely upon the full performance of the digital service by Wacom if (i) Wacom began with the performance of the contract after the consumer had expressly consented to Wacom to commence with the performance of the contract prior to expiry of the withdrawal period, and (ii) the consumer had acknowledged that by his/her consent, he/she would lose the right to withdraw from the contract upon the full performance of the contract

7.6.2 In case the consumer is not obliged to pay a monetary price, the consumer’s right to withdraw expires prematurely when the digital service has been performed in full.

7.7

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)


— To Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ;
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.

 

8. Voluntary 30-day Right of Return after Receipt of physical Products

8.1 Without prejudice to your mandatory right to withdraw (see Clause 7.1 above), we grant you a voluntary right of return of 30 days from receipt of physical goods. With this right of return, you can return your products also after the expiry of the 14-day withdrawal period (see Clause 6 above) by sending them to Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com.

8.2 To make a return please email us at emeasupport@wacom.com .Please include your full name, phone number, order number, product to return, quantity to return, and reason for return. Our Customer Service team will respond to your request within two business days (“Authorization”). We cannot process returns without prior Authorization. The voluntary right of return does not apply to the order of gift vouchers, digital content, that is not delivered on a physical carrier, or digital services.

8.3 The 30-day return period begins on the day of receipt of the products. The timely dispatch of the products is sufficient to meet the period.

8.4 We will refund you the Price of the products.  You will have to bear the direct cost of returning the goods. However, you will not be charged shipping and handling fees if you use our pre-paid return shipping label that can be printed out online in your user account or by contacting our customer support.

8.5 If multiple products are being returned, please keep the products separated and in the original product packaging. Please do not combine accessory items in tool boxes. Accessory items need to be individually checked in and approved to ensure completion of return and a full refund.

8.6 Until the expiry of the period for the mandatory right to withdraw, only the legal conditions listed under Clause 7 apply. The voluntary right of return does not limit your statutory warranty rights.

 

9. Retention of property

Wacom maintains ownership of delivered and provided products and content until complete payment of all due invoices for such.

 

10. Software licenses

10.1 All software products including pre-installed software in the hardware products or software purchased together with hardware are not sold but transferred for usage within the scope of the applicable Product Terms (in particular license terms). With the Conclusion of the Contract, you shall be entitled to have Wacom provide you with the availability for use and the usage rights in the scope specified in the Product Terms and in accordance with the conditions stated therein. The licensing is granted either by Wacom or the Provider owning the software according to the Product Term, which is linked to the software and/or the product. 

10.2 Rights for products ordered by you shall be granted pursuant to the Product Terms for the relevant product, which are also concluded. Unless otherwise expressly stated in the respective Product Terms, rights shall be granted exclusively by the respective Provider.

10.3 The rights required to use the products shall be granted in accordance with the respective Product Terms of the Provider. These Product Terms may require additional legally binding declarations by you to the respective Provider.  You shall be obligated to familiarize yourself with the applicable Product Terms for the relevant product.

10.4 If no express software licensing agreement is supplied with the product, the software license is granted on a non-exclusive and non-transferable basis to one single user. The software may not be retranslated to other code forms (decompiling), returned to previous development stages (reverse engineering), edited, converted, further developed or transferred to another data medium.

10.5 To be able to order software from the Wacom estore, the customer requires a Wacom ID account, which can be created free of charge on the Wacom website https://www.wacom.com or as part of the software order process in the respective Wacom eStore.

10.6 The offer to order Software is subject to the respective Wacom eStore and any associated IT systems or networks being available for access or use. Wacom is not responsible for any inability or failure to redeem or take advantage of the offer if for any reason the Wacom eStore or any associated IT systems or networks are unavailable for access or use.

10.7 Wacom offers technical support via its general customer service (www.wacom.com/support/contact-support). Should serious problems occur with the software, it may be necessary for Wacom’s Customer Service to refer the customer to the software vendor for more in-depth problem solving after prior consultation.

10.8 Software by Corel

a. The offer for software by Corel includes only a licence key for the use of the respective software by Corel. This will be made available to the customer in his Wacom ID account after completion of the order process. After additional registration with Corel, the customer must download the corresponding software from Corel’s website to be able to use it with the licence key purchased from Wacom.

b. The customer has the option of contacting Wacom’s customer service (www.wacom.com/support/contact-support) or Corel’s customer service for technical support. In the event of serious problems with the software, it might be necessary for Wacom’s customer service to refer the customer to the software provider for in-depth problem solving after prior consultation. For this purpose, the licence key of the customer concerned will be transmitted by Wacom to Corel with the request to contact the customer directly, whereby no personal data of the customer will be passed on. The possibility for the customer to contact Corel directly for technical support shall in no way limit the customer's statutory warranty rights vis-à-vis Wacom.

10.9 Software by FlameBait

The offer for software by FlameBait includes only a licence key for the use of the respective software by FlameBait. After additional registration with the DRM platform “Steam”, the customer must download the corresponding software from Steam’s website to be able to use it with the licence key purchased from Wacom.

11. Duties and obligations of the Customer

11.1 You shall safeguard all access data provided by Wacom to the Wacom eStore and to the products, and protect said data from unauthorised third-party access.

11.2 You shall be obligated to make regular, risk-appropriate back-up copies of all data entrusted by you to Wacom or its Providers for the purpose of the use of these products.

11.3 In using the products, you shall comply with all applicable statutory provisions. The use of products for the transmission, storage, dissemination or other use of content that is illegal, immoral, sexually offensive, insulting, or that incites hatred and violence, is prohibited.

11.4 You shall not use the products in any way that could compromise their data security and integrity. In particular, the products may not be used for spamming, illegal manipulation of data or cyber attacks of any kind whatsoever.

11.5 In the event of a breach of Clause 11.3 or 11.4, Wacom shall be entitled to temporarily block your access to the products concerned. Any further claims on the part of Wacom as well as Clause 15 shall remain unaffected.

11.6 Where a third party claims that the data or contents provided by you within the scope of the use of products are in violation of law, Wacom shall be entitled to block said contents either completely or temporarily. In such cases, Wacom shall request that you cease the violation or provide evidence of the legality of the contents within a reasonable period of time. If you fail to comply with this request or if you are unable to provide sufficient evidence of the legality of the contents, Wacom shall be entitled - notwithstanding further rights and entitlements - to terminate the contract without notice for good cause.

11.7 You shall indemnify Wacom from all third-party claims that are asserted against Wacom due to a breach of obligation on the part of you during use of the products, provided that  (a) Wacom shall inform you without delay in written or text form of any claims asserted by third parties and shall conduct the defence in consultation with you and (b) Wacom shall neither recognise third-party claims nor put such beyond dispute without your consent. This indemnification shall also include all defence costs, court fees, fines and necessary expenses that are reasonable and customary in the industry.

 

12. Data protection

Information on Wacom’s use of personal data can be found in the privacy policy available at https://www.wacom.com/privacy. Our collection and processing of cookies is described in Wacom Cookie Notice available at https://www.wacom.com/cookie-notice.

 

13. Warranty

13.1 If the product is provided free of charge or the customer is a consumer (as defined in Clause 7), the customer is entitled to warranty claims in accordance with the statutory provisions. Damage claims are subject to the provisions in Clause 14.

13.2 If the product is provided against a fee and the customer is not a consumer, customer is entitled to warranty claims in accordance with the following provisions. Damage claims are further subject to the provisions in Clause 14:

(a) A defect shall only exist if the product does not have the contractually agreed quality or is not suitable for the contractually presumed use. The contractual quality of the product shall only result from the provisions of this contract, the stipulations in the product description on the Website and the Product Terms as well as any supplementary license and usage conditions applicable to the respective product. For the assessment of the defect of the product, in particular, the product’s typical use and other expectations of the customer shall be irrelevant. Wacom shall not be obliged to provide customer support, accessories including packaging, or installation instructions and other instructions in addition to the products, unless this has been expressly agreed in the contract with Wacom. In the event of deviations which only insignificantly affect the suitability of the product for the use stipulated in the contract, claims for defects shall be excluded (insignificant deviations). Deviations which have an effect on the stored data in such a way that an economically reasonable use of essential parts of the product is not possible or only possible to a limited extent are not considered insignificant deviations.

(b) In case of a defect, Wacom is entitled to subsequent performance (repair or replacement, in its discretion) within a reasonable period of time enabling at least two attempts of subsequent performance. The customer's right to reduce the Price or to rescind the contract in the event of two failures of Wacom’s subsequent performance or to claim damages in accordance with Clause 13 remains unaffected.

(c) If the defect relates to the continuing obligation, Clause 6 applies.

 

14. Limitation of Liability

14.1 We are fully liable for intent and gross negligence as well as for damages caused by injury to life, body or health.

14.2 In an event of slight negligence, we are liable only for breaches of a material contractual obligation. A material contractual obligation in the meaning of this provision is an obligation that must be performed in order to make the implementation of this contract possible in the first place and on the performance of which the contractual partner may therefore generally rely.

14.3 In a case according to Clause 14.2, we are not liable for any lack of commercial success, lost profits and indirect damages.

14.4 Liability in accordance with the above Clause 14.2 is limited to the typical and foreseeable damages at the time of Conclusion of Contract.

14.5 The limitation of liability applies accordingly to the benefit of our employees, agents and vicarious agents.

14.6 Any potential liability on the part of us for any guarantees (which must be expressly designated as such in order to be guarantees in the legal sense) and for claims based on the German Product Liability Act (Produkthaftungsgesetz) or infringement of data protection law remains unaffected.

14.7 There shall be no further liability on the part of Wacom. In particular, the no-fault liability of Wacom for initial defects pursuant to Sec. 536a para. 1 of the German Civil Code is excluded.

 

15. Modification of the digital content or digital service

15.1 We may occasionally perform legally required updates to the digital contents or digital services. Updates will only be provided during the provision period as set forth in in these Terms, the Product Terms or as described on the Website. These updates are made to maintain the contractual compliance of the products, including for security reasons. We may automatically install updates that address serious security risks. For other updates, the customer may decide whether to install them. Further, where the Product Terms provide that digital content or digital services are to be supplied or made accessible over a period of time, we may modify, update, upgrade, suspend, discontinue or remove any part of the the digital content or digital service beyond what is necessary to maintain the digital content or digital service in conformity in accordance with the contract, if the following conditions are met:

(a) we have a valid reason for such modification;

(b) such a modification is made without additional cost to you; and

(c) we inform you in a clear and comprehensible manner of the modification.

Valid reasons for the purpose of this clause include (i) changes to the applicable legal or regulatory requirements and applicable case law (ii) adapting the digital content or digital service to a new technical environment, to an increased or decreased number of users or changing market conditions, (iii) complying with requirements of our licensors or distribution partners, reacting to material changes in our licenses from third parties, reacting to intellectual property infringements (iv) further developing our content, design and services and improving the performance, user experience or product security, (v) benefitting your interests, and/or (vi) other operational or security reasons.

15.2 If the modification negatively impacts your access to or use of the digital content or digital service, we will inform you reasonably in advance on a durable medium of:

(a) the characteristics and the point in time of the modification and

(b) your rights according to Clauses 15.3 and 15.4.

This does not apply if the negative impact of your access or use of the digital content and/or digital services is only insignificant.

15.3 In the cases referred to in Clause 15.2, you may terminate the contract free of charge within 30 days of the receipt of the information referred to in Clause 15.2 or of the time when the digital content or digital service has been modified, whichever is later.

15.4 The termination of the contract is not possible if the negative impact of your access or use of the digital content and/or digital services is only insignificant or if we have enabled you to maintain without additional cost the digital content or digital service without the modification.

 

16. Place of performance and jurisdiction             

The place of performance and sole jurisdiction is Düsseldorf, Germany insofar as it deals with a business person in the sense of the German Commercial Code (HGB) (“Kaufmann”) or a statutory corporation or if you have moved your permanent place of residence abroad after these Terms of Sale have become effective, or if your place of residence or habitual residence is not known or not in Germany or the EU at the time the action is filed.

 

17. Final provisions

17.1 The contractual language is German, English, French, Italian or Spanish.

17.2 If one of the clauses of these terms so be or become invalid, in full or in part, the remaining clauses remain unaffected.

17.3 All disputes resulting from this legal relationship are subject to German law with exclusion of United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer (as defined in Clause 7), such a choice may not, however, have the result of depriving you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of the country in which you have your habitual residence.

17.4 Information about Online Dispute Resolution: The European Commission operates an internet platform for the Online Dispute Resolution (“ODR-platform”). The ODR-platform serves as contact point for out-of-court resolutions of disputes concerning contractual obligations stemming from online sales or service contracts. You will find the ODR-platform at http://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute settlement procedure before a consumer dispute resolution body.

 

Wacom Europe GmbH, eStore, Zollhof 11-15, 40221 Düsseldorf, Germany

 

*We are able to help you in English, German, French, Italian, Spanish and Russian.

 

United Kingdom
+44 207 744 08 31

Austria
+43 1 790 825 550

Belgium
+32 2 275 06 91

France
+33 1 7020 0070

Germany
+49 69 66 30 82 00

Italy
+39 02 4528 7050

Russia
+7 4992722061

Spain
+34 91 787 0346

Switzerland
+41 44 212 2818

Other countries
+44 207 949 0392
+49 69 66 40 43 93

 

 

Wacom eStore (Europe) Terms and Conditions

Last Updated: 16th December 2022

Welcome to the Wacom Europe GmbH (“Wacom,” “we,” or “us”) eStore available under https://estore.wacom.com  (“Website”). 

Wacom Europe GmbH is a registered company with its headquarters at Zollhof 11-15, 40221 Düsseldorf, Germany, registered with the Düsseldorf District court under the commercial registry number HRB79224, emeasupport@wacom.com.

Wacom has the following VAT identification number: DE120692751 and can be reached at www.wacom.com/support/contact-support.

 

1. Scope

1.1 Deliveries, provisions and services by Wacom are made exclusively on the basis of the following Terms and Conditions (the “Terms”), except to the extent you have entered in a separate written agreement with Wacom that supersedes these Terms. Products may be Wacom’s own products, products of companies associated with Wacom, or third-party products (in each case “Provider”). Wacom shall inform the customer in good time and in an appropriate manner whether Wacom or a third party is the Provider of the product. Certain products may also be accompanied by other terms and conditions (the “Product Terms”), which may in particular govern aspects such as subscription terms or license restrictions. Where this is the case, we will explicitly refer to such Product Terms or ask you explicitly to accept them during the order process. Product Terms will be concluded between you and the Provider. Any Product Terms with the Provider Wacom Co., Ltd., take precedence over these Terms in the event of any conflict. In all other cases, these Terms shall prevail.

1.2 You acknowledge the exclusive applicability of these Terms and the Product Terms (if applicable) as the contractual basis for any deliveries, provisions and services. Any conflicting general terms and conditions of you are excluded, even if we do not expressly object to them.

1.3 You can access and print out the current Terms during the whole ordering process and at any other time on our website. We do not store this contract text after conclusion of the contract.

 

2. Interruptions, Technical Requirements and Protection

2.1 Our provision of digital contents or digital services under these Terms does expressly not include the obligation to provide them without interruption. In particular, technical maintenance, system adjustments, adaptation of security measures or other technical circumstances on the Website and the products may result in the digital content or digital service being temporarily unavailable. Technical errors may affect the usability and accessibility of the digital content or digital service. 

2.2 All necessary technical requirements, including information on interoperability and compatibility, as well as the respective functionalities and technical protection measures in connection with the products offered in our eStore are described on the Website or in the Product Terms.

3. Conclusion of Contract

3.1 We are your contract partner when ordering products in the eStore. You can order products as a registered user or by using a guest account. The registration is subject to separate terms.

3.2 In case of a payment method without immediate payment function (such as delivery against invoice), the presentation of the products offered in the eStore does not constitute a binding offer by us to conclude a contract, but is an invitation to you to submit an offer to us. You make a binding offer by entering all required information during the ordering process and clicking on the “Order and Pay” button ("Offer"). Until you click the “Order and Pay" button, you can cancel the order process or change the information at any time by clicking on the (blue) “Back to cart” button or by navigating back within the bread-crumb menu at the top of the site. We will confirm receipt of your offer immediately after we have received your offer (“Order Confirmation and Acceptance E-Mail”). This Order Confirmation and Acceptance E-Mail represents our acceptance of your Offer ("Conclusion of Contract”). It contains the essential characteristics of your order.

3.3 In case of a payment method with immediate payment function, the presentation of products in the eStore constitutes a binding offer by us. The contract is concluded when you accept our offer by clicking on the “Order & Pay” button. Until you click the “Order and Pay" button, you can cancel the order process or change the information at any time by clicking on the (blue) “Back to cart” button or by navigating back within the bread-crumb menu at the top of the site. We will confirm receipt and acceptance of your order immediately after we have received your acceptance (“Order Confirmation E-Mail”). This Order Confirmation E-Mail contains the essential characteristics of your order.

 

4. Delivery, delivery dates, shipping costs, provision

4.1 The hardware products are shipped exclusively to shipping addresses in the countries of Norway, Switzerland and the European Union excluding the French overseas départements, Melilla, Ceuta, Helgoland, San Marino, Canary Islands, Channel Islands, Jersey, Guernsey and Andorra, unless a special exceptional agreement is made with Wacom.

4.2 The software products are provided exclusively to customers having their residential address in the countries of Norway, Switzerland and the European Union. Customers outside of these countries, such as the UK or the US, are welcome to purchase our software products via:

https://estore.wacom.com/en-GB  for Customers in the UK

https://estore.wacom.com/en-US  for Customers in the US

4.3 The shipping method, shipping route and the selection of the shipping company is at our discretion.

You bear the delivery costs. The exact delivery costs are displayed before you klick the “Order and Pay” button. 

4.4 Wacom is entitled to perform partial services and to invoice them if no disadvantage results for the use of the products. In the case of a partial delivery, you only bear the delivery costs incurred for the first of the partial deliveries.

4.5 If no other delivery period is displayed during the order process or in the Order Confirmation and Acceptance E-Mail, the delivery period for hardware products is four to six working days after customer has instructed the payment / in case of installments, after Conclusion of Contract.

4.6 If no other provision period is displayed during the order process or in the Order Confirmation and Acceptance E-Mail, the software products or access to the software products are provided immediately after the Conclusion of Contract or sending the Order Confirmation E-Mail.

4.7 In the event an ordered product is not available due to non-delivery/non-provision, incorrect or delayed deliveries/provisions by Providers, which have not been caused by us (self-supply reservations), we are entitled to rescind the contract. In this case, we will notify you of the non-availability of the product without undue delay and will promptly refund any payment received from you for the respective product.

 

5. Payment

5.1 Latest upon Conclusion of Contract you are obliged to pay the price for the products ordered plus any delivery costs or any fees for special methods of payment agreed on (“Price”).

5.2 Unless otherwise stated, all prices are quoted including VAT, plus any agreed delivery and shipping costs and fees for special payment methods.

5.3 The following applies if you are not a consumer (as defined in Clause 7): All payments shall be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If we are compelled to make any such deduction, you will pay to us such additional amounts as are necessary to ensure receipt by us of the full amount which we would have received but for the deduction.

5.4 The Price is due latest upon Conclusion of Contract. If you use the bank transfer as a means of payment, we ask you to transfer the Price immediately after Conclusion of Contract, but you have to do so no later than within seven days. For clarity, in case of recurring payments for a subscription, we will invoice or charge you as set out in the applicable Product Terms.

5.5 Payment is made by the payment method you choose in the order process. The available payment methods will be displayed before the Conclusion of Contract. We are entitled to remove or add individual payment methods.

5.6 In the case of a return debit note, you are obliged to reimburse us for the costs actually incurred by the return debit note.

5.7 You are entitled to an offset if your counterclaims are determined to be legally valid or have been recognized by Wacom or result from reciprocal agreements.

 

6. Term and termination

6.1 Where the applicable Product Terms provide that digital content or digital service is to be provided or made accessible to the consumer over a period of time, the contract shall be concluded for the term set out in the Product Terms.

6.2 Termination for convenience is only possible under the parties’ statutory right of termination for good cause, your statutory right to terminate in the event of an unremedied lack of conformity and your termination right under Clause 15 remains unaffected. Good cause entitling Wacom to terminate the agreement exists in particular if you infringe rights of use by using the content or service beyond what is permitted under the applicable Product Terms and fails to remedy the infringement within a reasonable period of time following a warning.

 

 

7. Right of withdrawal for consumers

Consumers, i.e. persons who conclude a contract for the provision of one or more products for purposes that cannot be predominantly attributed either to their commercial or self-employed professional occupation, are entitled to the following right of withdrawal when concluding a contract:

7.1 Instructions on withdrawal with regard to the delivery of goods, including goods with digital elements

If Wacom’s contractual obligation is the delivery of (physical) goods, including goods with digital elements, the consumer has the following right of withdrawal:

 

 

Model Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.

To exercise the right of withdrawal, you must inform us (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ; Phone +49 69 66 30 82 00 (for local numbers, please check below*)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7.2 Special notes: Non-existence for sealed computer software

The right of withdrawal does not exist for contracts for the supply of sealed audio or sealed video recordings or sealed computer software, if they were unsealed after delivery.

 

7.3 Instructions on withdrawal with regard to digital contents

If Wacom’s contractual obligation is the delivery of digital contents, which will not be delivered by a physical data carrier, the consumer has the following right of withdrawal:

Model Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the Conclusion of the Contract.

To exercise the right of withdrawal, you must inform us (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ; Phone +49 69 66 30 82 00 (for local numbers, please check below*)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

7.4 Premature expiry of the right to withdraw in case of digital contents, which are not provided on a physical carrier

7.4.1 In case the consumer is obliged to pay a monetary price for digital content, the consumer’s right to withdraw expires prematurely if (i) Wacom began with the performance of the contract after the consumer had expressly consented to Wacom to commence with the performance of the contract prior to expiry of the withdrawal period, (ii) the consumer had acknowledged that by his/her consent, he/she would lose the right to withdraw from the contract upon the commencement of performance of the contract, and (iii) Wacom provides the consumer with a confirmation of the contract on a durable medium and states the aforementioned therein.

7.4.2 In case the consumer is not obliged to pay a monetary price, the consumer’s right to withdraw expires prematurely when Wacom began with the performance of the contract.

7.5 Instructions on withdrawal with regard to digital services

If Wacom’s contractual obligation is the provision of digital services, the consumer has the following right of withdrawal:

Model Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.


The withdrawal period will expire after 14 days from the day of the Conclusion of the Contract.


To exercise the right of withdrawal, you must inform us (Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ; Phone +49 69 66 30 82 00 (for local numbers, please check below*)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.

 

7.6 Premature expiry of the right to withdraw in case of digital services

7.6.1 In case the consumer is obliged to pay a monetary price for a digital service, the consumer’s right to withdraw expires prematurely upon the full performance of the digital service by Wacom if (i) Wacom began with the performance of the contract after the consumer had expressly consented to Wacom to commence with the performance of the contract prior to expiry of the withdrawal period, and (ii) the consumer had acknowledged that by his/her consent, he/she would lose the right to withdraw from the contract upon the full performance of the contract

7.6.2 In case the consumer is not obliged to pay a monetary price, the consumer’s right to withdraw expires prematurely when the digital service has been performed in full.

7.7 Model Withdrawal Form

Model Instructions on withdrawal

(complete and return this form only if you wish to withdraw from the contract)


— To Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com ;
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.

 

8. Voluntary 30-day Right of Return after Receipt of physical Products

8.1 Without prejudice to your mandatory right to withdraw (see Clause 7.1 above), we grant you a voluntary right of return of 30 days from receipt of physical goods. With this right of return, you can return your products also after the expiry of the 14-day withdrawal period (see Clause 6 above) by sending them to Wacom Europe GmbH, Return Logistics, Krefelder Straße 667, 41066 Mönchengladbach, Germany; emeasupport@wacom.com.

8.2 To make a return please email us at emeasupport@wacom.com .Please include your full name, phone number, order number, product to return, quantity to return, and reason for return. Our Customer Service team will respond to your request within two business days (“Authorization”). We cannot process returns without prior Authorization. The voluntary right of return does not apply to the order of gift vouchers, digital content, that is not delivered on a physical carrier, or digital services.

8.3 The 30-day return period begins on the day of receipt of the products. The timely dispatch of the products is sufficient to meet the period.

8.4 We will refund you the Price of the products.  You will have to bear the direct cost of returning the goods. However, you will not be charged shipping and handling fees if you use our pre-paid return shipping label that can be printed out online in your user account or by contacting our customer support.

8.5 If multiple products are being returned, please keep the products separated and in the original product packaging. Please do not combine accessory items in tool boxes. Accessory items need to be individually checked in and approved to ensure completion of return and a full refund.

8.6 Until the expiry of the period for the mandatory right to withdraw, only the legal conditions listed under Clause 7 apply. The voluntary right of return does not limit your statutory warranty rights.

 

9. Retention of property

Wacom maintains ownership of delivered and provided products and content until complete payment of all due invoices for such.

 

10. Software licenses

10.1 All software products including pre-installed software in the hardware products or software purchased together with hardware are not sold but transferred for usage within the scope of the applicable Product Terms (in particular license terms). With the Conclusion of the Contract, you shall be entitled to have Wacom provide you with the availability for use and the usage rights in the scope specified in the Product Terms and in accordance with the conditions stated therein. The licensing is granted either by Wacom or the Provider owning the software according to the Product Term, which is linked to the software and/or the product. 

10.2 Rights for products ordered by you shall be granted pursuant to the Product Terms for the relevant product, which are also concluded. Unless otherwise expressly stated in the respective Product Terms, rights shall be granted exclusively by the respective Provider.

10.3 The rights required to use the products shall be granted in accordance with the respective Product Terms of the Provider. These Product Terms may require additional legally binding declarations by you to the respective Provider.  You shall be obligated to familiarize yourself with the applicable Product Terms for the relevant product.

10.4 If no express software licensing agreement is supplied with the product, the software license is granted on a non-exclusive and non-transferable basis to one single user. The software may not be retranslated to other code forms (decompiling), returned to previous development stages (reverse engineering), edited, converted, further developed or transferred to another data medium.

 

11. Duties and obligations of the Customer

11.1 You shall safeguard all access data provided by Wacom to the Wacom eStore and to the products, and protect said data from unauthorised third-party access.

11.2 You shall be obligated to make regular, risk-appropriate back-up copies of all data entrusted by you to Wacom or its Providers for the purpose of the use of these products.

11.3 In using the products, you shall comply with all applicable statutory provisions. The use of products for the transmission, storage, dissemination or other use of content that is illegal, immoral, sexually offensive, insulting, or that incites hatred and violence, is prohibited.

11.4 You shall not use the products in any way that could compromise their data security and integrity. In particular, the products may not be used for spamming, illegal manipulation of data or cyber attacks of any kind whatsoever.

11.5 In the event of a breach of Clause 11.3 or 11.4, Wacom shall be entitled to temporarily block your access to the products concerned. Any further claims on the part of Wacom as well as Clause 15 shall remain unaffected.

11.6 Where a third party claims that the data or contents provided by you within the scope of the use of products are in violation of law, Wacom shall be entitled to block said contents either completely or temporarily. In such cases, Wacom shall request that you cease the violation or provide evidence of the legality of the contents within a reasonable period of time. If you fail to comply with this request or if you are unable to provide sufficient evidence of the legality of the contents, Wacom shall be entitled - notwithstanding further rights and entitlements - to terminate the contract without notice for good cause.

11.7 You shall indemnify Wacom from all third-party claims that are asserted against Wacom due to a breach of obligation on the part of you during use of the products, provided that  (a) Wacom shall inform you without delay in written or text form of any claims asserted by third parties and shall conduct the defence in consultation with you and (b) Wacom shall neither recognise third-party claims nor put such beyond dispute without your consent. This indemnification shall also include all defence costs, court fees, fines and necessary expenses that are reasonable and customary in the industry.

 

12. Data protection

Information on Wacom’s use of personal data can be found in the privacy policy available at https://www.wacom.com/privacy. Our collection and processing of cookies is described in Wacom Cookie Notice available at https://www.wacom.com/cookie-notice.

 

13. Warranty

13.1 If the product is provided free of charge or the customer is a consumer (as defined in Clause 7), the customer is entitled to warranty claims in accordance with the statutory provisions. Damage claims are subject to the provisions in Clause 14.

13.2 If the product is provided against a fee and the customer is not a consumer, customer is entitled to warranty claims in accordance with the following provisions. Damage claims are further subject to the provisions in Clause 14:

(a) A defect shall only exist if the product does not have the contractually agreed quality or is not suitable for the contractually presumed use. The contractual quality of the product shall only result from the provisions of this contract, the stipulations in the product description on the Website and the Product Terms as well as any supplementary license and usage conditions applicable to the respective product. For the assessment of the defect of the product, in particular, the product’s typical use and other expectations of the customer shall be irrelevant. Wacom shall not be obliged to provide customer support, accessories including packaging, or installation instructions and other instructions in addition to the products, unless this has been expressly agreed in the contract with Wacom. In the event of deviations which only insignificantly affect the suitability of the product for the use stipulated in the contract, claims for defects shall be excluded (insignificant deviations). Deviations which have an effect on the stored data in such a way that an economically reasonable use of essential parts of the product is not possible or only possible to a limited extent are not considered insignificant deviations.

(b) In case of a defect, Wacom is entitled to subsequent performance (repair or replacement, in its discretion) within a reasonable period of time enabling at least two attempts of subsequent performance. The customer's right to reduce the Price or to rescind the contract in the event of two failures of Wacom’s subsequent performance or to claim damages in accordance with Clause 13 remains unaffected.

(c) If the defect relates to the continuing obligation, Clause 6 applies.

 

14. Limitation of Liability

14.1 We are fully liable for intent and gross negligence as well as for damages caused by injury to life, body or health.

14.2 In an event of slight negligence, we are liable only for breaches of a material contractual obligation. A material contractual obligation in the meaning of this provision is an obligation that must be performed in order to make the implementation of this contract possible in the first place and on the performance of which the contractual partner may therefore generally rely.

14.3 In a case according to Clause 14.2, we are not liable for any lack of commercial success, lost profits and indirect damages.

14.4 Liability in accordance with the above Clause 14.2 is limited to the typical and foreseeable damages at the time of Conclusion of Contract.

14.5 The limitation of liability applies accordingly to the benefit of our employees, agents and vicarious agents.

14.6 Any potential liability on the part of us for any guarantees (which must be expressly designated as such in order to be guarantees in the legal sense) and for claims based on the German Product Liability Act (Produkthaftungsgesetz) or infringement of data protection law remains unaffected.

14.7 There shall be no further liability on the part of Wacom. In particular, the no-fault liability of Wacom for initial defects pursuant to Sec. 536a para. 1 of the German Civil Code is excluded.

 

15. Modification of the digital content or digital service

15.1 We may occasionally perform legally required updates to the digital contents or digital services. Updates will only be provided during the provision period as set forth in in these Terms, the Product Terms or as described on the Website. These updates are made to maintain the contractual compliance of the products, including for security reasons. We may automatically install updates that address serious security risks. For other updates, the customer may decide whether to install them. Further, where the Product Terms provide that digital content or digital services are to be supplied or made accessible over a period of time, we may modify, update, upgrade, suspend, discontinue or remove any part of the the digital content or digital service beyond what is necessary to maintain the digital content or digital service in conformity in accordance with the contract, if the following conditions are met:

(a) we have a valid reason for such modification;

(b) such a modification is made without additional cost to you; and

(c) we inform you in a clear and comprehensible manner of the modification.

Valid reasons for the purpose of this clause include (i) changes to the applicable legal or regulatory requirements and applicable case law (ii) adapting the digital content or digital service to a new technical environment, to an increased or decreased number of users or changing market conditions, (iii) complying with requirements of our licensors or distribution partners, reacting to material changes in our licenses from third parties, reacting to intellectual property infringements (iv) further developing our content, design and services and improving the performance, user experience or product security, (v) benefitting your interests, and/or (vi) other operational or security reasons.

15.2 If the modification negatively impacts your access to or use of the digital content or digital service, we will inform you reasonably in advance on a durable medium of:

(a) the characteristics and the point in time of the modification and

(b) your rights according to Clauses 15.3 and 15.4.

This does not apply if the negative impact of your access or use of the digital content and/or digital services is only insignificant.

15.3 In the cases referred to in Clause 15.2, you may terminate the contract free of charge within 30 days of the receipt of the information referred to in Clause 15.2 or of the time when the digital content or digital service has been modified, whichever is later.

15.4 The termination of the contract is not possible if the negative impact of your access or use of the digital content and/or digital services is only insignificant or if we have enabled you to maintain without additional cost the digital content or digital service without the modification.

 

16. Place of performance and jurisdiction             

The place of performance and sole jurisdiction is Düsseldorf, Germany insofar as it deals with a business person in the sense of the German Commercial Code (HGB) (“Kaufmann”) or a statutory corporation or if you have moved your permanent place of residence abroad after these Terms of Sale have become effective, or if your place of residence or habitual residence is not known or not in Germany or the EU at the time the action is filed.

 

17. Final provisions

17.1 The contractual language is German, English, French, Italian or Spanish.

17.2 If one of the clauses of these terms so be or become invalid, in full or in part, the remaining clauses remain unaffected.

17.3 All disputes resulting from this legal relationship are subject to German law with exclusion of United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer (as defined in Clause 7), such a choice may not, however, have the result of depriving you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of the country in which you have your habitual residence.

17.4 Information about Online Dispute Resolution: The European Commission operates an internet platform for the Online Dispute Resolution (“ODR-platform”). The ODR-platform serves as contact point for out-of-court resolutions of disputes concerning contractual obligations stemming from online sales or service contracts. You will find the ODR-platform at http://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute settlement procedure before a consumer dispute resolution body.

 

Wacom Europe GmbH, eStore, Zollhof 11-15, 40221 Düsseldorf, Germany

 

*We are able to help you in English, German, French, Italian, Spanish and Russian.

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