Does Wacom screen reviews?

Yes. Wacom screens product reviews to ensure that they meet our posting guidelines.

Does Wacom post negative reviews?

As long as a product review meets Wacom’s posting guidelines, we will post it whether it’s positive or negative. We base our decision to post a review on whether we believe our eStore visitors will find the information helpful and relevant. The ultimate decision as to whether to post or not post a product review is ultimately within the sole and absolute discretion of Wacom.

Beyond posting them, what does Wacom do with negative reviews?

Wacom takes customer satisfaction seriously. Customer reviews are closely monitored for trends or experiences that point to developing issues with our products. We have an established process for elevating issues with our products.  That said, if you have had a less than positive experience with a Wacom product, it is most helpful to us if any performance-related problems are reported directly to Wacom Customer Support. 

How does Wacom ensure the quality of its reviews?

We have a team of moderators who examine the product reviews posted on our eStore. We also use automated tools that help flag questionable content. 

Why do some reviews get published quickly and some take longer?

Wacom does not guarantee that product reviews will be posted during any particular period of time.  That said, the majority of product reviews are posted within 24 hours of submission. If a review is flagged for a closer look by our moderators, it may take longer, especially during our busiest seasons. Reviews under investigation can take longer to process. 

Why might a review be flagged for a closer look?

Some product reviews may include content that requires further review to ensure it meets our posting guidelines. Please see the section titled “Guidelines for Posting a Successful Product Review” to ensure your review gets posted.

Guidelines for Posting a Successful Product Review

• Please make sure that your submission is an actual product review, and not a Wacom Customer Support request or question. Click here to submit a technical question to Wacom Customer Support.
• Please submit reviews for products that you have used personally.
• Please share your genuine experience with the product, stating facts and keeping comments purposeful. Explain what made your experience a positive or negative one. 
• Please feel free to comment on other reviews, but do not attack other reviewers.
• DO NOT use profanity or dirty language; this is a sure way to ensure that your review is not posted.