Payment Methods

(Sorry, but we can not accept Discover, Diners, debit or gift cards of any kind. American Express is not accepted in EMEA and UK.)

In order to make your online credit card payment more secure, we can only process credit cards that enable 3D secure (Visa Secure, MasterCard Identity Check.)

Before submitting your order, please double check that you've entered all the payment information correctly. If you're using a new credit card, you'll also want to make sure you've activated it.

It's important to us that you understand how we'll use your payment information after you share it with us. Here are a few things you should know:

+ When you share one of the payment methods accepted above with us, you're telling us that you're authorized to use it and that you authorize us to charge that payment method for the total amount of your order. That includes any applicable charges for taxes, shipping and other charges.

+ By authorizing us to use your payment method, you are also authorizing Wacom or a third-party service provider working on our behalf to process, verify and store your payment information and other related details.

+ It may take up to 3 business days to verify your payment. If we experience payment validation issues we will reach out to you via email or phone.

+ If your payment method can't be verified, is invalid or is otherwise unacceptable, we may need to suspend your order or cancel it.

Klarna payments issues:

• If you encounter issues with Klarna payments, the cause issue might be the following:
• The credit agency and Klarna's internal testing parameters have denied you for the purchase for Klarna payments. We kindly recommend you to choose a different payment method or try to purchase with a lower basket amount.
• You may still have pending invoices with Klarna from previous purchases
• The invoice address does not match with your registered address

Contact with Klarna customer support

Please note that Klarna is an independent payment provider. Wacom has no influence when a Klarna payment is rejected. If you continuously have struggles with Klarna payments, please contact directly Klarna's Support Team here:

https://www.klarna.com/us/customer-service

Klarna Contact info:

• Klarna Customer Service Email: customerservice@klarna.com
• Klarna Customer Service Phone: 844-KLARNA1

Hours:

• Mon - Fri: 08:00 AM - 08:00 PM EST
• Sat - Sun: 09:00 AM - 04:00 PM EST
  
  
• Klarna Buyer Protection
  • https://www.klarna.com/us/buyer-protection
• Klarna Customer Support
  • https://www.klarna.com/us/customer-service

We do not accept debit cards or gift cards of any type. By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order (including any applicable taxes, shipping and other charges). When you provide your payment information, you authorize us (or a third party service provider working on our behalf) to process, verify and store your payment and other related information. If the payment method cannot be verified, is invalid or is otherwise unacceptable, your order may be suspended or cancelled. 

Please note that it may take up to three business days to verify your payment. You must resolve any problem we encounter in order to proceed with your order. In the event you want to change or update any payment information associated with your account, you can do so at any time by logging into your account and editing your payment information.

Your credit card will be billed upon shipment of your order. If your order is delayed in processing, a hold will be placed on your credit card, but your card will not be charged until your order ships from our warehouse.